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Added 12 mins ago
Associate Product Manager (PC & No Name)
Loblaw Companies Limited
Brampton, ON
Full-time
The Associate Product Manager works in a fast-paced environment to support Loblaw Brands in bringing our beloved brands, including President’s Choice and No Name, to life. In this role,…
Added 57 mins ago
Digital Project Manager
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 hour ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 3 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
You will partner with clinical, operational, technical, and project teams to analyze and identify opportunities for improvement, support implementation planning, and develop reporting and…
Added 3 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 4 hours ago
Senior Buying Manager
Kotn
Toronto, ON
$95,000 to $120,000 CAD / year
Full-time
We are seeking a Senior Buying Manager who is a strong commercial operator - highly analytical, deeply skilled in in-season trading, and experienced at translating sales data into precise…
Added 5 hours ago
Senior Data Analyst I, Product
Mistplay
Toronto, ON
Full-time
…Mistplay's business performance through insightful analysis and driving analytics strategy. Reporting to the Manager of Data Analytics & Experimentation, you will collaborate with Product &…
Added 6 hours ago
Ocean Freight Pricing Specialist
DHL Global Forwarding
Mississauga, ON
Full-time
DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage…
Added 6 hours ago
Manager, Data Architecture
Black Diamond Group
Calgary, AB
Full-time
Black Diamond Group’s AI and Business Automation department has a full-time position for Manager, Data Architecture position.
Added 6 hours ago
Demand Planner - Burnaby, BC
Specsavers
Burnaby, BC
Working closely with teams across Product, Business Development, Retail, Marketing, Manufacturing & Distribution, and Finance, you'll play a key role in aligning supply with customer demand…
Added 9 hours ago
Senior Manager, Revenue Growth Management & Strategy
Coca-Cola Canada Bottling Limited
Toronto, ON
Full-time
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 10 hours ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Act as the finance lead for the Product Line, partnering closely with the General Manager and leadership team
Added 10 hours ago
AltaGas - Risk Analyst
AltaGas Ltd.
Calgary, AB · AB - Calgary
Full-time
We are growing and seeking an Analyst, Market Risk, to join our Enterprise Risk Management department. The successful candidate will bring analytical aptitude and a learning mindset to…
Added 10 hours ago
Manager, Exchange Traded Products Compliance Advisory (5444)
TD
Toronto, ON
Full-time
Manager, Exchange Traded Products Compliance Advisory position is responsible for providing advice and guidance on regulatory requirements and firm policies applicable to the Exchange…
Added 10 hours ago
Revenue Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a…
Added 10 hours ago
Talent Partnerships Senior Account Coordinator
Later
Vancouver, BC
…combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible…
Added 11 hours ago
Digital Project Manager
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 11 hours ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 11 hours ago
Manager, HSPnet Solutions
Sanya’k̓ula
Vancouver, BC
Full-time
Reporting to the Director of HSPnet, the Manager, HSPnet Solutions is responsible for managing, monitoring and delivering the operations of HSPnet. The Manager supports the delivery of…
Added 11 hours ago
Manager, Financial Statistics
Government of Alberta
AB
Reporting to the Director, Data and Statistical Services, the Manager, Financial Statistics leads a team responsible for producing and analyzing financial statistics, supporting cross…
Added 11 hours ago
Senior Manager, Revenue Growth Management & Strategy
CONA Services
Toronto, ON
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 11 hours ago
Senior Manager, Revenue Growth Management & Strategy
CONA Services
Toronto, ON
We are looking for a Senior Manager, Revenue Growth Management & Strategy (RGM), Large Store to join our Revenue Growth Management team. If you are a strategic and commercially minded…
Added 11 hours ago
Associate Program Manager, Corporate Training and International Professional Programs
University of Calgary
Calgary, AB
Full-time
The Associate Program Manager, Corporate Training (CT) and International Professional Programs (IPP) reports to the Manager, Corporate Training, Continuing Education, and works closely with…
Added 11 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve…

Sun Life

Director, Operations Analytics

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Director of Operations Analytics will lead a team to deliver actionable insights and develop a comprehensive data analytics strategy aligned with Canadian Operations objectives. This role involves managing business intelligence functions, building self-serve analytics capabilities, and fostering a high-performing, innovative team culture.

Requirements

Candidates must have at least 7 years of relevant business, data, and analytics experience, along with a university degree in a related discipline. Proven experience in leading data analytics functions and managing high-performing teams within operations or financial services environments is required.

Skills

Data analytics strategy
Business intelligence
Stakeholder management
Predictive analytics
Machine learning
AI
Operational metrics
Performance management
Process optimization
Statistical analysis
Strategic thinking
Change leadership
Data visualization
Team leadership
Quantitative methods
Business acumen

Benefits

Flexible benefits
Growth and achievement opportunities
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Data Strategy
Business Intelligence
Predictive Analytics
Machine Learning
AI
Operational Metrics
Performance Management
Process Optimization
Statistical Analysis
Quantitative Methods
Strategic Thinking
Stakeholder Management
Change Leadership
Financial Services
Insurance
Agile
Scrum
Kanban
Data Infrastructure
Dashboards
Scorecards
Reporting
Data-driven
Leadership
Transformation
Client Experience
Reliability Status Clearance

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