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Added 9 mins ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
You use data and insights to inform decision-making, planning and road mapping.
Added 9 mins ago
Lead Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
You use data and insights to inform decision-making, planning and road mapping.
Added 9 mins ago
Commercial Activation Program Manager - FC
Electronic Arts
Vancouver, BC
Distribution Execution: Our full game experts ensure EA's games are available in the right place, at the right time, and at the right price. Meanwhile, live service experts drive the…
Added 9 mins ago
Lead Product Manager
Electronic Arts
AB · Toronto, ON · Vancouver, BC · Edmonton, Alberta
As Lead Product Manager, you will report to the Director of Product and own the product vision, roadmap, and performance outcomes for major Design Home initiatives. You’ll guide a…
Added 9 mins ago
Lead Game Product Manager - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
The Live Product Manager's mission, in close collaboration with the wider Live Content Team, is to help create the most engaging and rewarding live service experience for our players. You…
Added 9 mins ago
Advanced Data Analyst - EA Sports FC Live
Electronic Arts
Vancouver, BC
Employ an extensive toolkit of financial modelling techniques, time series analysis, and a deep knowledge of their use cases.
Added 9 mins ago
Senior Game Product Manager - College Football
Electronic Arts
Vancouver, BC
Data Analysis and Optimization: Utilize analytics tools to monitor the
Added 9 mins ago
Senior Lead Game Product Manager - EA Sports FC
Electronic Arts
Vancouver, BC
We are looking for a Senior Lead Product Manager to take on some of the most complex and strategically important product challenges across EA SPORTS FC. This role combines senior product…
Added 9 mins ago
Spécialiste de l’expérience en milieu de travail/ Workplace Experience Specialist
Electronic Arts
Montreal, QC
You, and the Workplace Experience team, will focus on our office environments, including directly coordinating location operations, health and safety, workplace design, onsite and…
Added 9 mins ago
Senior Compensation Analyst
Electronic Arts
Vancouver, BC
You will help design and implement global compensation programs that align with EA's business strategy and talent philosophy. You will be a trusted partner to global Compensation team…
Added 9 mins ago
Senior Manager, Compensation
Electronic Arts
Vancouver, BC
Drive and support the planning and delivery of the annual Merit, Bonus, and Equity cycle (Focal)
Added 9 mins ago
Senior Manager, Strategy and Operations - People Experience
Electronic Arts
Vancouver, BC
You will be an important partner to the People Leadership Team, working with them and their Chiefs of Staff to understand their priorities and ensure an integrated plan exists across the…
Added 9 mins ago
Assistant Project Manager, Buildings Construction
Ledcor
Bradford West Gwillimbury, ON
Full-time
You are an aspiring Assistant Project Manager with over 5 years of experience working in multi-disciplinary commercial construction projects. As an integral part of the project team, you…
Added 23 mins ago
Manager of surgical access and administrative services
Lacroix Médecine Privée
Quebec, QC
Full-time
As part of its development, Lacroix aims to continue optimizing its operations and strengthening its growth initiatives both nationally and internationally. To support the growth of our…
Added 23 mins ago
Advisor eCommerce Growth, Marketplaces Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Senior Manager, eCommerce Growth Ontario, the Advisor, eCommerce Growth Ontario is responsible for supporting the growth, performance and ongoing development of third-party…
Added 24 mins ago
Advisor, eCommerce Growth Ontario - Food Basics
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Coordinate the planning and execution of new eCommerce programs, service enhancements, store expansions and customer-experience initiatives, including feasibility analysis, implementation…
Added 25 mins ago
Branch Manager III - Speedvale Branch
Meridian Credit Union
Guelph, ON
$95,000 to $104,000 CAD / year
Full-time
The Branch Manager III is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 35 mins ago
Projects Manager
Town of Happy Valley-Goose Bay
Happy Valley-Goose Bay, NL
Full-time
The Town of Happy Valley-Goose Bay is seeking an energetic and strategic leader to serve as Projects Manager of the CL‑MPO. This role will be fundamental in positioning the municipality to…
Added 37 mins ago
Business Analyst - IT V
Robertson & Company Ltd.
Toronto, ON
Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 38 mins ago
Senior Business Project Manager
Dacaro Services
Toronto, ON · Greater Toronto Area, Canada
Contract
The successful candidate will lead complex, cross-functional business and technology initiatives within a highly regulated financial services environment. This role requires a Project…
Added 38 mins ago
Senior Advisor, Museums & Collections Integration
City of Brampton
Brampton, ON
Full-time
Within this context, the position is accountable for leading the City’s internal planning, integration, and operational readiness work, translating Transition Board direction and consulting…
Added 38 mins ago
Finance and Administration Manager
Braid Flooring & Window Fashions
Saskatoon, SK
Full-time
At Braid, we believe great customer experiences start with great people and great processes. As we continue to grow, we're looking for a Finance & Administration Manager who can provide…
Added 38 mins ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…
Added 38 mins ago
Senior Manager, Retail Marketplace – Veilance
Arc'teryx Equipment
North Vancouver, BC
Full-time
As the Senior Manager, Retail Marketplace - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You…
Added 38 mins ago
National Account Manager - West
Lindt & Sprüngli (Canada), Inc
Vancouver, BC
Full-time
Reporting to the Director, Sales, the National Account Manager leads the development and execution of customer strategies for Pattison Food Group and London Drugs. This role builds…

Sun Life

Director, Operations Analytics

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Director of Operations Analytics will lead a team to deliver actionable insights and develop a comprehensive data analytics strategy aligned with Canadian Operations objectives. This role involves managing business intelligence functions, building self-serve analytics capabilities, and fostering a high-performing, innovative team culture.

Requirements

Candidates must have at least 7 years of relevant business, data, and analytics experience, along with a university degree in a related discipline. Proven experience in leading data analytics functions and managing high-performing teams within operations or financial services environments is required.

Skills

Data analytics strategy
Business intelligence
Stakeholder management
Predictive analytics
Machine learning
AI
Operational metrics
Performance management
Process optimization
Statistical analysis
Strategic thinking
Change leadership
Data visualization
Team leadership
Quantitative methods
Business acumen

Benefits

Flexible benefits
Growth and achievement opportunities
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Data Strategy
Business Intelligence
Predictive Analytics
Machine Learning
AI
Operational Metrics
Performance Management
Process Optimization
Statistical Analysis
Quantitative Methods
Strategic Thinking
Stakeholder Management
Change Leadership
Financial Services
Insurance
Agile
Scrum
Kanban
Data Infrastructure
Dashboards
Scorecards
Reporting
Data-driven
Leadership
Transformation
Client Experience
Reliability Status Clearance

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