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Added 6 mins ago
Senior Financial Analyst, Tax
CBI Health
Toronto, ON
Full-time
Reporting to the Senior Manager, Tax, the Senior Financial Analyst plays an integral role on the Tax and Financial Reporting team. This role is responsible for assisting in the management…
Added 6 mins ago
Space & Defense Systems (SDS) Manager – Business Execution & Engineering Operations
ABB
L'Ancienne-Lorette, QC
Full-time
As the Space & Defense Systems (SDS) Manager – Business Execution & Engineering Operations, you will lead the successful execution of ABB's Space & Defense Systems business, ensuring the…
Added 6 mins ago
Accounts Receivable Representative
Chemtrade
Toronto, ON
Other
Work closely with external auditors to provide timely and accurate reporting information to ensure compliance.
Added 6 mins ago
Deals - Tax Real Estate | Senior Manager
Pwc UK
London, ON
Full-time
We are looking for an individual to join our Real Assets & Credit tax team as a Senior Manager in the Real Estate team.
Added 6 mins ago
Sales Manager - Business Travel
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
Full-time
The Business Travel Sales Manager is responsible for driving business transient revenue through the acquisition, development, and retention of corporate, negotiated, consortia, government,…
Added 6 mins ago
Assistant Service Manager
Farm Boy Inc.
Barrie, ON
From $21.5 CAD / hour
Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 6 mins ago
Manager, IT Quality Assurance
BRP
Montreal, QC
We are seeking a Manager, IT Quality Assurance. Reporting to the Senior Manager, IT Quality and Business Process Integration, you will be responsible for the strategy, planning, and…
Added 6 mins ago
Manager, ERP & Supply Chain Systems Transformation
BRP
Valcourt, QC
We are looking for a Manager, ERP & Supply Chain Systems Transformation, reporting to the Director, Global Manufacturing Systems and Processes, to act as a key business leader. In this…
Added 6 mins ago
Risk Coordinator
BRP
Valcourt, QC
We are seeking a Supply Chain Risk Coordinator, reporting to the Manager - Performance and Risk Management - Global Supply Chain, to support the development and deployment of supplier risk…
Added 6 mins ago
Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
Full-time
…responsible for delivering exceptional guest experiences, driving financial performance, fostering a culture of excellence, and ensuring the highest standards of luxury hospitality across…
Added 20 mins ago
Legal Aid Worker (18 months)
Legal Aid Ontario
Hamilton, ON
Contract
Carry out initial intake of clients, including administering the financial and legal eligibility tests
Added 20 mins ago
Assistant Service Manager
Farm Boy Inc.
Barrie, ON
$21.5 CAD / hour
Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 20 mins ago
Financial Services Representative
The Police Credit Union Ltd.
Toronto, ON
Full-time
Knowledge of credit bureau reporting regulations and operations within a financial institution.
Added 20 mins ago
Senior Accountant/Accounting Manager - Trucking/Logistics Industry
Robert Half
Calgary, AB
$90,000 to $115,000 CAD / year
Full-time
…Assets/depreciation, revenue recognition, and preparation of the monthly financial reporting package under ASPE (including Income Statement/Balance Sheet/Cashflow, and Management…
Added 21 mins ago
Meat & Seafood - Manager Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lower Sackville, NS
The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 36 mins ago
Key Accounts Manager | Channel Partnerships
Maple
Toronto, ON
Full-time
…brokers, and reseller partnerships - we are hiring a Key Account Manager to lead the long-term success of our highest-value, most complex…
Added 36 mins ago
Global Project Manager - HerdStrong 360
Semex
Guelph, ON
Full-time
We are currently looking for an IT Project Manager to join our Information Technology team. Reporting to the Vice President, Information Technology, this role will be responsible for…
Added 49 mins ago
Analytics Lead, Central Market Management
Lyft
Toronto, ON
Full-time
…business and for delivering our top business/company goals around financial metrics and marketplace performance. The team provides analysis and use cases to support Product teams, build…
Added 49 mins ago
Manager, Collections and Recoveries
Candido Consulting Group Inc
Toronto, ON
Full-time
…technology partners and third-party service providers, the Manager will establish effective policies, procedures, workflows, controls and reporting. Collection strategies, delegated…
Added 49 mins ago
Merchandiser Representative
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Rocky View No 44, AB · Rocky View County, AB
Full-time
Under the supervision of the Industrial Sales Manager, the Merchandiser Representative will be responsible for supporting the sales and specification team with updating client showrooms,…
Added 49 mins ago
Senior Project Manager
Greenspace Group
London, ON
Full-time
Reporting directly to the Project Director, the Senior Project Manager plays a pivotal role in our organization. You will be instrumental in overseeing the entire project lifecycle, from…
Added 49 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
…and business sign-off. The role is hands-on, high-ownership, reporting to the Sr. Director, ERP Transformation and partnering closely with Finance leadership, BPOs, and SME…
Added 49 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 49 mins ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 49 mins ago
Divisional Sales Manager
Rexel Canada
Mississauga, ON
$100,000 to $140,000 CAD / year
Full-time
Reporting To The General Manager, The Divisional Sales Manager Will Manage The Sales Organization For The Nedco Ontario Division. Working Closely With Management, They Will Ensure…

Sun Life

Director, Operations Analytics

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Director of Operations Analytics will lead a team to deliver actionable insights and develop a comprehensive data analytics strategy aligned with Canadian Operations objectives. This role involves managing business intelligence functions, building self-serve analytics capabilities, and fostering a high-performing, innovative team culture.

Requirements

Candidates must have at least 7 years of relevant business, data, and analytics experience, along with a university degree in a related discipline. Proven experience in leading data analytics functions and managing high-performing teams within operations or financial services environments is required.

Skills

Data analytics strategy
Business intelligence
Stakeholder management
Predictive analytics
Machine learning
AI
Operational metrics
Performance management
Process optimization
Statistical analysis
Strategic thinking
Change leadership
Data visualization
Team leadership
Quantitative methods
Business acumen

Benefits

Flexible benefits
Growth and achievement opportunities
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Data Strategy
Business Intelligence
Predictive Analytics
Machine Learning
AI
Operational Metrics
Performance Management
Process Optimization
Statistical Analysis
Quantitative Methods
Strategic Thinking
Stakeholder Management
Change Leadership
Financial Services
Insurance
Agile
Scrum
Kanban
Data Infrastructure
Dashboards
Scorecards
Reporting
Data-driven
Leadership
Transformation
Client Experience
Reliability Status Clearance

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