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Added 21 mins ago
Lead Senior Advisor, Maintenance Program Implementation & RAMS
VIA Rail Canada
Montreal, QC
Full-time
…ensuring that the Manufacturers of the LDRR fleet design a product that has been demonstrated to be maintainable and that the associated Maintenance Program is designed to optimize…
Added 21 mins ago
Senior Product Manager, Applied AI
Udemy
Canada
Full-time
…important workflows, translate business objectives into clear product and technical requirements, and build a sequenced deployment roadmap. You will partner closely with Forward Deployed…
Added 21 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett
Toronto, ON
Full-time
Added 21 mins ago
SAP FICO Manager (ERP Transformation)
Tarkett
Montreal, QC
Full-time
Added 1 hour ago
Product Owner - Identity Governance Administration Platform
Intact FC
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
We are seeking a Product Owner to join our Identity Governance and Administration (IGA) Development Team!
Added 1 hour ago
CRM Product Owner, Agentforce & Consent Management
BRP
Montreal, QC
We are looking for a CRM Product Owner who will report to the Acquisition CRM Manager to strengthen the customer experience through strong customer relationship management. You will be…
Added 2 hours ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Toronto, ON
Full-time
Added 2 hours ago
Director, Operations Analytics
Sun Life Québec
Montreal, QC
Full-time
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 2 hours ago
SAP FICO Manager (ERP Transformation)
Tarkett Sports
Montreal, QC
Full-time
Added 2 hours ago
Director, Operations Analytics
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
Full-time
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Added 2 hours ago
CI Manager (14-15 month Contract)
Maker's Pride Talent Acquisition Team
Kitchener, ON
…our passion for quality and efficiency is evident in every product we…
Added 3 hours ago
Electrical Engineer
Johnson Controls
AB · SA - Edmonton Orion
Full-time
Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line…
Added 3 hours ago
Senior Product Manager, Applied AI
Coursera
Canada
…important workflows, translate business objectives into clear product and technical requirements, and build a sequenced deployment roadmap. You will partner closely with Forward Deployed…
Added 4 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
Serve as the senior business owner for the capability, setting priorities and managing the product backlog in partnership with ServiceNow platform and engineering teams.
Added 5 hours ago
Principal Defence Systems Engineer
SkyWatch
Ottawa, ON
Full-time
…inside the security boundary. You are its first hire and its technical…
Added 5 hours ago
Product Owner
BRP
Montreal, QC
Join BRP's central Data & Analytics team (DNA) as a Product Owner and bring your analytical skills and business insight to our dynamic team. This role is perfect for someone who seeks to…
Added 5 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
Full-time
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Added 6 hours ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
The Digital Architect(s) will also guide the product owner and team in balancing the allocation of team capacity between user stories and technical tasks.
Added 6 hours ago
Sr. VP, Property
Ryan Specialty
Toronto, ON
Full-time
This leader serves as the ultimate owner of product strategy, portfolio performance, underwriting discipline, and talent leadership, ensuring sustainable growth and profitability while…
Added 6 hours ago
Senior Digital Marketing Manager, Paid Search
VelocityEHS
Canada
Full-time
…the ChatGPT ads pilot. This role serves as both the strategic owner and hands-on operator across all solution lines. You will own channel investment, campaign performance, and optimization…
Added 6 hours ago
Sr Product Marketing Manager
Univar Solutions
Toronto, ON
As the Senior Product Marketing Manager for Personal Care, you will own and drive P&L performance for Univar Solutions’ Dow Personal Care portfolio in North America, Dow silicones and Dow…
Added 7 hours ago
Head of SaaS Operations
Temenos
Canada
Full-time
Commit to being part of an exciting culture and product evolving within the financial industry.
Added 9 hours ago
Product Owner - Work and Asset Management (WAM)
Nova Scotia Power
Halifax, NS
Full-time
…delivering technology solutions that make a real impact? As the Product Owner, Work and Asset Management (WAM), you will play a key role in shaping and enhancing the systems that support…
Added 12 hours ago
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
Full-time
Responsibilities will vary and may include presentations, quotes, submittals, technical product support, job site visits and hands on troubleshooting as needed.
Added 16 hours ago
Product Owner - AI Ready Unstructured Data Governance
Sanofi
Toronto, ON
Full-time
Position Title: Product Owner - AI Ready Unstructured Data Governance

Sun Life

Director, Operations Analytics

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Director of Operations Analytics will lead a team to deliver actionable insights and develop a comprehensive data analytics strategy aligned with Canadian Operations objectives. This role involves managing business intelligence functions, building self-serve analytics capabilities, and fostering a high-performing, innovative team culture.

Requirements

Candidates must have at least 7 years of relevant business, data, and analytics experience, along with a university degree in a related discipline. Proven experience in leading data analytics functions and managing high-performing teams within operations or financial services environments is required.

Skills

Data analytics strategy
Business intelligence
Stakeholder management
Predictive analytics
Machine learning
AI
Operational metrics
Performance management
Process optimization
Statistical analysis
Strategic thinking
Change leadership
Data visualization
Team leadership
Quantitative methods
Business acumen

Benefits

Flexible benefits
Growth and achievement opportunities
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Data Strategy
Business Intelligence
Predictive Analytics
Machine Learning
AI
Operational Metrics
Performance Management
Process Optimization
Statistical Analysis
Quantitative Methods
Strategic Thinking
Stakeholder Management
Change Leadership
Financial Services
Insurance
Agile
Scrum
Kanban
Data Infrastructure
Dashboards
Scorecards
Reporting
Data-driven
Leadership
Transformation
Client Experience
Reliability Status Clearance

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