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BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
…exciting opportunity to contribute to a growing area of the business while building valuable experience within one of Canada’s leading financial institutions. As a Bilingual Customer…
Added 1 min ago
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- Full-time
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- Full-time
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Bilingual Customer Support Representative, BMO Insurance
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Bilingual Customer Support Representative, BMO Insurance
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Bilingual Customer Support Representative, BMO Insurance
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Bilingual BMO Insurance Service Centre Analyst
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Bilingual Customer Support Representative, BMO Insurance
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Sun Life

Engineering Manager - Advisor Experience

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: 7+ years of professional software engineering experience, including 2+ years in an Engineering Manager (or equivalent team leadership) role
Posting language: English
Posted: Nov 5, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Role
Prospr is Sun Life's digital front door for Canadians - startup velocity inside a Fortune 500. We're revolutionizing how Canadians access insurance and wealth solutions by building a platform that lets people buy products the way they want to: online in minutes or virtually via a team of trusted, licensed Advisors.

We're not playing it safe. We're building with AI and creating omnichannel experiences - at the speed customers now expect. You lead the squad. Your team's success is your success. Despite the growth of digital channels, many people still prefer a conversation with a trusted advisor when making important financial decisions. We don't believe the future is a choice between digital and human experiences. It's giving customers the flexibility to move seamlessly between both: starting independently online, getting advice at the right moment, and returning to self-service later without friction.

As Engineering Manager - Advisor Experience, you lead the squad that builds the advisor experiences, Salesforce integrations, business workflows, and internal capabilities supporting advisor-led and advisor-assisted sales processes. You're accountable for the squad's delivery, people development, and execution quality, balancing hands-on technical contribution with people leadership. You'll work closely with Product Directors, Advisors and sales stakeholders to drive business outcomes.

For candidates with these preferred skills, exceptions beyond the usual salary range below may be possible.

What You'll Do?
• Lead sprint execution and delivery commitments with full accountability
• Translate product requirements and sales workflows into clear, executable engineering work
• Own the delivery of advisor experiences and Salesforce integrations that support advisor-led and advisor-assisted sales
• Partner with Advisors, sales operations, and business stakeholders to improve internal workflows and capabilities
• Directly manage developers - hiring, performance, growth, engagement, and career development
• Enforce engineering standards and code quality within your squad
• Stay technically credible - you code when needed and lead technical discussions
• Build and maintain a healthy squad culture aligned with Accelerator principles
• Remove blockers and manage dependencies with other squads, enterprise teams, and vendors
• Own day-to-day delivery coordination with Product, Design, and other squads
• Balance technical debt with feature delivery - you make the trade-offs
• Operate with startup velocity - fast iterations, continuous deployment, data-driven decisions

What Success Looks Like?
Your squad delivers predictably and at high velocity. Advisors and sales teams get tools and integrations that make their sales process faster and easier. Engineers are growing and engaged. Code quality is consistently high. The team collaborates well. Product and stakeholders trust your commitments. You're shipping features that drive business outcomes.

Who You Are?
• Experienced engineer ready to lead people or current Engineering Manager from a product-focused tech company
• Startup mindset - you know how to ship fast and iterate based on data
• Comfortable balancing people management and hands-on technical work – you lead by setting the example
• Strong at sprint planning, estimation, and execution in an Agile environment
• Comfortable having tough conversations about performance, growth, and accountability
• Detail-oriented without losing sight of business outcomes
• Able to context-switch between code reviews, 1:1s, and stakeholder management
• Protective of your team's time and focus while maintaining high throughput

What You Bring
• 7+ years of professional software engineering experience, including 2+ years in an Engineering Manager (or equivalent team leadership) role
• Experience leading a single squad/team end-to-end
• Hands-on experience with CRM platforms (Salesforce preferred), including building and integrating CRM-based workflows
• Strong knowledge of sales processes (e.g., lead management, pipeline stages, quoting, application, and advisor handoffs)
• Hands-on expertise with Java, React (or similar modern JavaScript) and enterprise integrations
• Demonstrated ability to run team-level execution and improve delivery predictability
• Experience hiring, onboarding, and developing engineers
• Technical credibility to guide design and implementation
• Proven partnership with Product, Design, and business stakeholders

Why This Role?
• High-Impact Work
• Leadership Opportunity: help shape team structures, engineering practices, delivery processes, and how we measure success
• Autonomy and Ownership
• Learn and Grow Fast
• Collaborative, Innovative Culture
• Flexible Workstyle: In office 2–3 days per week, hybrid the rest of the week

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

100,000/100 000 - 143,000/143 000

Job Category:

IT - Application Development

Posting End Date:

15/11/2026

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More about this job

Responsibilities

You will lead an engineering squad focused on advisor experiences, Salesforce integrations, and internal business workflows. You are responsible for team delivery, people development, and maintaining high engineering standards while balancing hands-on technical contributions.

Requirements

The role requires 7+ years of professional software engineering experience, including at least 2 years in a leadership or management capacity. Candidates must have hands-on expertise with CRM platforms, Java, and React, along with a proven ability to manage team execution in an Agile environment.

Skills

Engineering management
Software engineering
Salesforce
Java
React
CRM platforms
Agile
Sprint planning
Team leadership
People development
Technical strategy
Stakeholder management
Product delivery
Workflow optimization
Mentorship

Benefits

Incentive plans
Flexible workstyle

Visa sponsorship

Not detected in the job text

Keywords

Engineering Manager
Software Engineering
Salesforce
Java
React
CRM
Agile
Sprint Planning
Leadership
People Management
Technical Debt
Continuous Deployment
Product Development
Workflow Automation
Financial Services
Insurance
Wealth Solutions
Omnichannel
AI
Startup Velocity
Mentorship
Performance Management
Stakeholder Management
Code Quality
System Integration

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