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Sun Life

HR Senior Systems Analyst

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Experience: 2+ years of experience with Workday systems configuration in 1 or more Workday modules
Posting language: English
Posted: Sep 28, 2026

Apply About employer

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Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders. Examples of responsibilities include delivering capabilities from idea to implementation, mentoring other HRDS team members, streamlining processes, upholding operating standards, and delivering actionable insights balancing risk and digital employee experience.

What will you do?

As part of a team, deliver capabilities from idea to implementation while working daily with stakeholders
Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
Resolve HR technology related issues, troubleshooting, and system issues
Partner with HR and business teams to identify process improvements and system enhancements
Maintain data integrity through regular audits, testing, and system updates
Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
Document processes, provide training materials, and host user training sessions for stakeholders
Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
Ensure HR data security and compliance with applicable laws and regulations
Stay current on HR technology trends and best practices to recommend system enhancements

What will you need to succeed?

2+ years of experience with Workday systems configuration in 1 or more Workday modules
Familiarity with ticket management tools such as Jira or Service Now
Understanding of data governance, operating guidelines, and quality engineering best practices
Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
Strong critical thinking, analytical, and problem-solving skills
Proficiency with Microsoft Office Suite, and intermediate level with Excel
Detail-oriented with a focus on data accuracy and integrity
Excellent communication skills and ability to collaborate across departments

What's in it for you?

Great Place to Work® Certified in Canada and the US
Great Place to Work® award for Best Workplaces for #HybridWork Named “Best Places to Work” by Glassdoor
Canada Award for Excellence for Mental Health at Work
Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer. 
Competitive salary and bonus structure influenced by market range data
Pension, stock, and savings programs to help build and enhance your future financial security
A friendly, collaborative, and inclusive culture

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

90,000/90 000 - 140,000/140 000

Job Category:

Human Resources

Posting End Date:

08/10/2026

Apply About employer

More about this job

Responsibilities

Administer, support, and optimize Workday and other HR systems, including resolving incidents, managing enhancement requests, maintaining data integrity, and supporting cyclical HR processes. Partner with HR, IT, payroll, benefits, vendors, and other stakeholders to implement improvements, maintain compliance, and provide training and actionable insights.

Requirements

Requires at least two years of Workday configuration experience in one or more modules, familiarity with ticketing tools, and understanding of data governance and quality practices. Candidates should have strong analytical and communication skills, intermediate Excel proficiency, attention to data accuracy, and the ability to participate in agile processes.

Skills

Workday Configuration
Human Capital Management Systems
HR Information Systems
Ticket Management
Jira
ServiceNow
Data Governance
Data Integrity
Quality Engineering
Agile Methodologies
Troubleshooting
Process Improvement
HR Reporting
Microsoft Excel
Stakeholder Communication
Analytical Problem-Solving

Benefits

Flexible Hours
Flexible Hybrid Work Model
Pension
Stock Programs
Savings Programs
Collaborative and Inclusive Culture
Mental Health Support

Visa sponsorship

Not detected in the job text

Keywords

Workday
Human Capital Management
HR Information Systems
HR Technology
Jira
ServiceNow
Ticket Management
System Configuration
System Enhancements
Incident Management
Data Governance
Data Integrity
Quality Engineering
Agile Ceremonies
Backlog Refinement
Sprint Planning
Talent Management
Compensation Planning
Benefits Administration
HR Reporting
Compliance
System Upgrades
Microsoft Office
Excel
Process Improvement
Training Materials
Stakeholder Collaboration

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