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Jobs in Canada

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Added 28 mins ago
WM
Senior Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
Added 28 mins ago
WM
Managing Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape.
Added 28 mins ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning,…
Added 28 mins ago
CT
Category Business Manager - Hardgoods (12 Month Contract)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
Reporting to the AVP, the Category Business Manager is the key leader in the Merchandising Strategic Business Unit (SBU). Operating as the business owner for the category, within…
Added 28 mins ago
O
Mid-Market Solution Sales Executive
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 28 mins ago
K
Part-Time Key Lead (Toronto Premium Outlets)
Knix
Milton, ON
- $22.7 CAD / hour
- Part-time
…high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor.…
Added 29 mins ago
K
Key Lead (Lime Ridge Mall)
Knix
Hamilton, ON
- $22 CAD / hour
- Part-time
…high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor.…
Added 29 mins ago
TP
Director/Sr. Director Generics Corporate, Wholesale and Hospital Account Sales Leader (National)
Teva Pharmaceuticals
Toronto, ON
- Full-time
Working within a complex multinational matrix, the Generics Corporate & Wholesale Account Sales Leader acts as an integrator - synthesizing insights, preparing high‑quality strategic…
Added 29 mins ago
C
Senior Product Manager, International Platform and Globalization
Clio
Toronto, ON
- Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Added 43 mins ago
K
Part-Time Key Lead (Toronto Premium Outlets)
Knix
Milton, ON
- $22.7 CAD / hour
- Part-time
…high-performing team, and driving operational excellence. Acting as leader-on-duty, you will lead shift execution and master the Knix selling model to set the standard on the sales floor.…
Added 43 mins ago
Territory Sales Representative
Mettler Toledo
Mississauga, ON
…driving service revenue and expanding our service contract business within Ontario and Western Canada. This includes proactively identifying opportunities within our existing customer base,…
Added 58 mins ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
…purpose and passion. As the General Manager and the most senior leader in our home, you will serve as the cornerstone of our purpose: to cultivate happiness in daily life. Your role is…
Added 58 mins ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
…product roadmap for Oracle ERP, aligning platform evolution to business strategy, regulatory expectations, technology architecture and operational reliability. Provides leadership and…
Added 58 mins ago
Maintenance Technician - Electrician
Aspire Bakeries
Brantford, ON
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 58 mins ago
LC
Engineering Manager, Agentic AI & Machine Learning
Loblaw Companies Limited
Toronto, ON
- Full-time
This is an opportunity for a technically strong, hands-on engineering leader who enjoys working at the intersection of emerging AI technologies, scalable software systems, and real-world…
Added 58 mins ago
MT
Senior Product Manager
Meal Ticket
Canada
- Full-time
This is a high-impact role for a product leader who understands complex B2B workflows, combines strong customer empathy with commercial judgment, and can translate business needs into a…
Added 1 hour ago
VE
Administrative Assistant
Veolia Environnement SA
Edmonton, AB
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
Added 1 hour ago
MM
Executive, Inside Sales
MSC Mediterranean Shipping Company
Mississauga, ON
- $75,000 to $84,000 CAD / year
- Full-time
Leading projects/workstreams, and responsible for outcomes/strategic impact on department or business unit performance. May have direct reports, mentoring others, driving innovation, and…
Added 1 hour ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
…et/ou ses clients peuvent utiliser des outils assistés par l’intelligence artificielle pour soutenir la présélection et l’évaluation des candidatures, sans remplacer le jugement humain dans…
Added 1 hour ago
CR
Accounting Manager
Clarity Recruitment
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Our client is a self-funded, owner-operated logistics company serving eCommerce brands across North America. The business is profitable and has grown rapidly, doubling revenue year over…
Added 1 hour ago
P
Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
…Standards, Active Listening, Analytical Thinking, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Coaching and Feedback,…
Added 1 hour ago
Home Comfort Advisor
Reliance Home Comfort
Brampton, ON
Ideally possesses at least 2 years’ experience and a proven track record of successful sales experience within the business to consumer market in residential sales
Added 1 hour ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
The successful candidate will be responsible for developing and executing HR strategies that align with our business objectives, strengthen organizational culture, support employee…
Added 1 hour ago
LS
Power BI Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Develop, write and implement analytics and business intelligence projects, including evaluating technical and operational feasibility
Added 1 hour ago
MS
Senior Manager, Sales Enablement and Strategy
Metergy Solutions
Toronto, ON · North York, ON
- $110,000 to $135,000 CAD / year
- Full-time
The Senior Manager, Sales Strategy & Enablement is a strategic and hands-on leader responsible for strengthening how Metergy plans, manages and executes sales across Canada and the United…

Sun Life

Manager Forecasting, Workforce Management

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

Apply About employer

More about this job

Responsibilities

Lead the forecasting and capacity planning function for Canadian Operations by developing and maintaining demand models. Mentor a team of analysts while providing data-driven recommendations to senior leadership to optimize operational performance.

Requirements

Requires at least 5 years of experience in stakeholder management and workforce planning, along with 3+ years in data analysis or predictive modeling. Proficiency in Python, SQL, and data visualization tools like Tableau or Power BI is essential.

Skills

Forecasting
Workforce management
Data analysis
Capacity planning
Stakeholder management
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical analysis
Predictive analysis
Project management
Leadership
Communication
Critical thinking

Benefits

Wellness programs
Mental health support
Networking opportunities
Professional development
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Forecasting
Workforce Management
Capacity Planning
Data Analysis
Predictive Analysis
Demand Planning
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical Modeling
Erlang-C
Queuing Theory
Continuous Improvement
Stakeholder Management
Project Management
Operations Research
Econometrics
Call Center
BPO
Reliability Status Clearance
Hybrid Work
Leadership
Business Intelligence

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