Find work in Canada.

614,623 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
H
Senior Tax Advisor
Héroux-Devtek
Longueuil, QC
- Full-time
Added 7 mins ago
AC
Senior Financial Analyst
Aston Carter
AB · Edmonton, Alberta
- $40 to $45 CAD / hour
- Contract
Job Title: Senior Financial Analyst Service Operations (Contract)Job Description
Added 7 mins ago
B
Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Seeking a skilled and experienced professional to join our Model Risk Management Team as a Senior Analyst, Model Risk, Credit Risk. As a senior analyst in our second line of defense risk…
Added 7 mins ago
A
Delivery Lead
Accenture
Toronto, ON
- Full-time
Strong stakeholder management skills with experience engaging senior client executives.
Added 22 mins ago
P
Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
As an Operations and Procurement Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will work directly with clients…
Added 22 mins ago
T
Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
The Financial Crime Risk Specialist, Financial Crime Risk Management (FCRM) Reporting and Strategic Insights, Canada is responsible for leading strategic initiatives, process improvement,…
Added 22 mins ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 22 mins ago
TC
Director, RGM OBPPC Advanced Hydration & Stills Canada
The Coca-Cola Company
ON · Canada - ON - Ontario
- Full-time
Strong financial and analytical capabilities, including experience translating data into strategies and business actions.
Added 22 mins ago
B
DIRECTOR, GOVERNMENT FUNDS - Montreal, Ottawa & Toronto
BDC
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
…It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian…
Added 22 mins ago
WC
Finance Manager, Investments
Westerkirk Capital
Victoria, BC
- $120,000 to $150,000 CAD / year
- Full-time
…forecasts and long-term cash flow models, working with the Senior Financial Analyst and submitting for review and approval by the Director of…
Added 22 mins ago
RH
Senior Accountant
Robert Half
AB · Edmonton, AB
- $95,000 to $115,000 CAD / year
- Full-time
We are seeking a detail-oriented and analytical Senior Accountant (CPA Required) to join a well-established company in South Edmonton. Reporting directly to the Controller/Finance Manager,…
Added 22 mins ago
RI
Vice President, Wealth Advisory & Business Development
Recruiting in Motion
Toronto, ON
- Full-time
Working closely with senior leadership, the successful candidate will play a key role in driving business growth, expanding the firm's presence across Canada and developing long-term client…
Added 22 mins ago
RH
Senior Financial Analyst - Consolidations
Robert Half
Montreal, QC
- Contract
Financial Consolidation Consultant | 6-Month Contract | Hybrid | Downtown Montreal
Added 23 mins ago
VB
Senior Financial Analyst (12-Month Contract)
Vaco by Highspring
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client in the natural resources sector is seeking a Senior Financial Analyst for a 12-month contract. The role will require working in Toronto, 2 days a week. Job#: 305577
Added 23 mins ago
M
Accounts Payable Administrator
Manpower
Calgary, AB
- Contract
Escalate complex PO, GR/IR, tax, workflow, supplier master, payment, or system issues to the appropriate senior resource.
Added 23 mins ago
SR
Senior Accountant
STRIVE Recruitment Inc.
Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
STRIVE Recruitment is partnering with a growing, Vancouver-based real estate developer seeking a Senior Accountant to join its finance team.
Added 37 mins ago
DB
Controller
DMG Blockchain Solutions
Delta, BC
- Full-time
DMG is seeking a Controller with the capability and ambition to grow into a senior financial leadership position, with a potential path to Chief Financial Officer. The Controller will lead…
Added 37 mins ago
IF
Senior Claims Adjuster, Property
Intact FC
AB
- Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 52 mins ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
The Director, Oracle ERP Product Management provides strategic and enterprise leadership for Oracle ERP, Financial Services applications (OFSAA) and related systems across the IT…
Added 52 mins ago
Senior Manager, Software Development (Hybrid)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Senior Manager, Software Development to join our team.
Added 52 mins ago
Senior Total Wealth Planner - Edmonton, AB
Scotiabank
Edmonton, AB
Financial Planning is a key service provided to clients of Scotia Wealth Management. The Senior Total Wealth Planner is responsible to proactively provide comprehensive financial planning…
Added 52 mins ago
Managing Director Corporate Finance Technology Innovation Banking Commercial Banking
Scotiabank
ON · Toronto, ON
Advising Senior Management of any credit weakness developing within individual accounts, by ongoing awareness and analysis of relevant financial, legal, political, technological and…
Added 52 mins ago
Sr. Manager, New Concepts & Add-ons
HelloFresh
Toronto, ON
The Senior Manager of New Concepts & Add-ons (Canada) leads HelloFresh Canada's new concepts and add-on portfolio, from strategic partner development through to commercial launch. This role…
Added 52 mins ago
GP
Senior Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our finance team is looking for a Senior Financial Analyst reporting to the Manager FP&A to join the team. You are an experienced finance professional who works independently and builds…
Added 52 mins ago
Finance Manager
Winnipeg Regional Health Authority
Winnipeg, MB
Lions Housing Centres Inc. is seeking an analytical senior accountant to oversee the organization's day-to-day accounting operations and ensure the accurate, timely, and compliant…

Sun Life

Manager Forecasting, Workforce Management

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

Apply About employer

More about this job

Responsibilities

Lead the forecasting and capacity planning function for Canadian Operations by developing and maintaining demand models. Mentor a team of analysts while providing data-driven recommendations to senior leadership to optimize operational performance.

Requirements

Requires at least 5 years of experience in stakeholder management and workforce planning, along with 3+ years in data analysis or predictive modeling. Proficiency in Python, SQL, and data visualization tools like Tableau or Power BI is essential.

Skills

Forecasting
Workforce management
Data analysis
Capacity planning
Stakeholder management
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical analysis
Predictive analysis
Project management
Leadership
Communication
Critical thinking

Benefits

Wellness programs
Mental health support
Networking opportunities
Professional development
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Forecasting
Workforce Management
Capacity Planning
Data Analysis
Predictive Analysis
Demand Planning
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical Modeling
Erlang-C
Queuing Theory
Continuous Improvement
Stakeholder Management
Project Management
Operations Research
Econometrics
Call Center
BPO
Reliability Status Clearance
Hybrid Work
Leadership
Business Intelligence

Report this job