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Added 3 mins ago
P
EHS Specialist
PPG
Cambridge, ON
- Full-time
…and regulations to minimize all risk. You will report to the Senior EHS Manager, Coating…
Added 3 mins ago
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Senior Analyst, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
Seeking a skilled and experienced professional to join our Model Risk Management Team as a Senior Analyst, Model Risk, Credit Risk. As a senior analyst in our second line of defense risk…
Added 3 mins ago
Sales Account Manager, CPG - Amazon Ads
Amazon
Toronto, ON
As a Sales Account Manager on our CPG business, you will manage and deliver against complex advertiser goals and problems to drive revenue and exceed revenue targets. You'll nurture…
Added 3 mins ago
Pharmacist
Bayshore
London, ON
The Pharmacist provides effective clinical leadership and practice management to ensure delivery of care that meets the needs of Bayshore’s patients and the health system resulting in the…
Added 18 mins ago
Health Care Aide - Casual
Optima Living
Medicine Hat, AB
…personal mission has grown into one of Western Canada’s leading senior living and continuing care…
Added 18 mins ago
T
Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
Respond to ad hoc requests from management and senior leadership through research, analysis and preparation of executive-ready materials.
Added 18 mins ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
…experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations…
Added 18 mins ago
Senior Market Research Manager, Innovation
Ipsos
Toronto, ON
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 18 mins ago
AS
Senior Clinical Trial Manager
Atlas Search
Canada
- Full-time
The Senior Clinical Trial Manager serves as the clinical functional lead, responsible for site management and clinical monitoring activities across assigned studies and projects in…
Added 18 mins ago
WC
Finance Manager, Investments
Westerkirk Capital
Victoria, BC
- $120,000 to $150,000 CAD / year
- Full-time
…professionals and owning a complex, multi-entity close at Controller, Senior Finance Manager or equivalent…
Added 18 mins ago
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Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
Step into the role of Identity & Access Management (IAM) Manager within the Cyber Security team, taking full ownership of the design, implementation and governance of identity and access…
Added 18 mins ago
R&
Manager / Senior Manager, Private Enterprise
Robertson & Company Ltd.
Markham, ON
- Full-time
…its Private Enterprise practice, is seeking an experienced Manager or Senior Manager to join its team in Markham,…
Added 18 mins ago
AC
Disability & Risk Management Specialist/Manager
Algoma Central Corporation
St. Catharines, ON
- Full-time
The Disability & Risk Management Specialist/Manager provides leadership and subject-matter expertise for the organization’s occupational and non-occupational disability, workplace injury…
Added 33 mins ago
JC
QC Electrical Inspector
Johnson Controls
Nisku, AB
- Full-time
Communication is primarily internal to the assigned work team and Team Lead/Supervisor/Senior Production Manager.
Added 48 mins ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 48 mins ago
Senior Manager, Software Development (Hybrid)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Senior Manager, Software Development to join our team.
Added 48 mins ago
LC
Maintenance Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
The Maintenance Manager is responsible for planning, organizing, directing and controlling the productivity and efficiency of the workforce while ensuring safe work places that protect food…
Added 48 mins ago
NC
Manager, Contracting and Procurement (2 positions)
NAV CANADA
Ottawa, ON
- Full-time
Provide insightful progress reports and recommendations for senior management to influence decision making for current and future procurement plans.
Added 48 mins ago
OM
Senior Media Planner
Omnicom Media
Toronto, ON
- Full-time
The role of a Senior Media Planner is to manage our media planning product through preparing and presenting media plans, proposals, and analysis. This role requires you to work as part of…
Added 48 mins ago
DO
Deputy Director General State Development and Project Facilitation - (Public Sector Employees Only)
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Tenure: This is a fixed-term, full-time Senior Executive Service (SES) appointment to March 2027 with possibility of extension.
Added 1 hour ago
AI
Junior Project Manager - Mechanical Services
Ainsworth Inc
Mississauga, ON
- Full-time
The Junior Project Manager - Mechanical Services is an integral member of the project team responsible for supporting the successful planning, execution, and delivery of retrofit and…
Added 1 hour ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Montreal, QC
- Full-time
As a Manager / Senior Manager, Restructuring & Turnaround, you will apply your professional and technical skills in finance, strategy, financial restructuring, and business operations on a…
Added 1 hour ago
GT
Senior BI Developer / Data Analyst - DAX and Power Query
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Interview process: 1 interview (virtual via MS Teams) with the Hiring Manager and Senior Leadership, approximately 1 hour in duration. A SQL test may be required; a possible second round…
Added 1 hour ago
AP
Senior Director, People & Culture
Assiniboine Park Conservancy
Winnipeg, MB
- Full-time
The Senior Director, People & Culture will be responsible for leading a team of HR professionals and supporting all aspects of human resources management, including employee and labour…
Added 1 hour ago
A3
Human Resources Manager
Aluminum 3104
Belleville, ON
- Full-time
The HR Manager is the senior people leader for a single-site, greenfield aluminum beverage can plant and carries enterprise accountability for the people function. The role builds HR from…

Sun Life

Manager Forecasting, Workforce Management

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

Apply About employer

More about this job

Responsibilities

Lead the forecasting and capacity planning function for Canadian Operations by developing and maintaining demand models. Mentor a team of analysts while providing data-driven recommendations to senior leadership to optimize operational performance.

Requirements

Requires at least 5 years of experience in stakeholder management and workforce planning, along with 3+ years in data analysis or predictive modeling. Proficiency in Python, SQL, and data visualization tools like Tableau or Power BI is essential.

Skills

Forecasting
Workforce management
Data analysis
Capacity planning
Stakeholder management
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical analysis
Predictive analysis
Project management
Leadership
Communication
Critical thinking

Benefits

Wellness programs
Mental health support
Networking opportunities
Professional development
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Forecasting
Workforce Management
Capacity Planning
Data Analysis
Predictive Analysis
Demand Planning
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical Modeling
Erlang-C
Queuing Theory
Continuous Improvement
Stakeholder Management
Project Management
Operations Research
Econometrics
Call Center
BPO
Reliability Status Clearance
Hybrid Work
Leadership
Business Intelligence

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