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SaaS Implementation Project Manager
Nakisa
Montreal, QC
- Full-time
As a SaaS Implementation Project Manager, you will be responsible for management, supervision, and implementation of Nakisa SaaS solutions for our clients. Leading the project from…
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Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction."
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Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added just now
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
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Sage Intacct ERP Administrator
Litco LSO
Calgary, AB
- Full-time
Communicate clearly, with a customer service mindset, strong documentation habits, and the ability to prioritize time-sensitive issues during close
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Electrical Engineering Manager
Actalent
Calgary, AB
- $88 to $110 CAD / hour
- Full-time
We are seeking an experienced Electrical Engineering Manager to lead a team of Electrical and Controls Engineers in the design, development, testing, deployment, and support of electrical…
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Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
As the Store Manager, you will lead the overall performance of the store. You will be responsible for driving sales and profitability, developing a high-performing team, delivering an…
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Project Manager
SFC Energy North America
Calgary, AB
- Full-time
…where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every…
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Assistant General Manager - Vancouver Flagship
MEC
Vancouver, BC
- $65,000 to $81,100 CAD / year
- Full-time
Act as the Member Service Manager on the floor as required
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Heavy Equipment Technician - Field
SMS Equipment Inc.
Paradise, NL
- Full-time
Inform the Operations Manager of all the repairs required on the unit and of any concerns the customer may have.
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Service Agent
SMS Equipment Inc.
Val-d'Or, QC
- Full-time
Maintain various reports related to service department management. (Report Manager)
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Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Winnipeg, MB
- Full-time
Always put the Customer first and provides superior customer service
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SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Manager, Mortgage Specialist
Royal Bank of Canada
Sherbrooke, QC
- Full-time
Leverage full RBC capabilities including branches, alternate delivery channels and service partners to achieve RBC’s business goals
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RB
Financial Advisor
Royal Bank of Canada
St. John's, NL
- Full-time
Works with manager and colleagues to learn and practice core competencies required to deliver client discovery, advice solutions and recommendations appropriate for evolving financial needs.
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Clinical Support Clerk, Emergency, Mount St. Joseph
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a…
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(CAN) Consumables Associate
Walmart
Yellowknife, NT
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
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(CAN) Customer Service Manager
Walmart
Hinton, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
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(CAN) Associé à la protection des biens
Walmart
Saint-Georges, QC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
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(CAN) Over-the-Counter Associate
Walmart
Kitchener, ON
- Part-time
…assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and feature presentation, while maintaining exemplary customer service by…
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(CAN) Front End Checkout Team Associate FT
Walmart
Rockland, ON
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Associé, équipe de l’aire des caisses
Walmart
Longueuil, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 14 mins ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 14 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Sun Life

Manager Forecasting, Workforce Management

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

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More about this job

Responsibilities

Lead the forecasting and capacity planning function for Canadian Operations by developing and maintaining demand models. Mentor a team of analysts while providing data-driven recommendations to senior leadership to optimize operational performance.

Requirements

Requires at least 5 years of experience in stakeholder management and workforce planning, along with 3+ years in data analysis or predictive modeling. Proficiency in Python, SQL, and data visualization tools like Tableau or Power BI is essential.

Skills

Forecasting
Workforce management
Data analysis
Capacity planning
Stakeholder management
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical analysis
Predictive analysis
Project management
Leadership
Communication
Critical thinking

Benefits

Wellness programs
Mental health support
Networking opportunities
Professional development
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Forecasting
Workforce Management
Capacity Planning
Data Analysis
Predictive Analysis
Demand Planning
Python
AWS Sagemaker
Tableau
Power BI
SQL
Statistical Modeling
Erlang-C
Queuing Theory
Continuous Improvement
Stakeholder Management
Project Management
Operations Research
Econometrics
Call Center
BPO
Reliability Status Clearance
Hybrid Work
Leadership
Business Intelligence

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