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Added 1 hour ago
F
Customer Experience Associate (3 Month Fixed-Term Contract)
Faire
Kitchener, ON
- From $23.7 CAD / hour
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Added 1 hour ago
Director, Customer Engagement Platforms
Questrade Financial Group
Toronto, ON
CRM (Salesforce): the system of record for client relationships, cases and servicing workflows.
Added 2 hours ago
H
Salesforce Data Cloud Developer
Hays
Toronto, ON
- $70 CAD / hour
- Contract
We are seeking an experienced Salesforce Data Cloud Developer to design, implement, and optimize enterprise-scale customer data solutions using Salesforce Data Cloud. The ideal candidate…
Added 3 hours ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Expertise in Salesforce platform architecture, integrations, and security.
Added 3 hours ago
SG
Inside Sales Representative
Superior Glove
Acton, ON
- $40,000 to $48,000 CAD / year
- Full-time
Maintain accurate and timely customer, activity, and opportunity information within Salesforce CRM.
Added 3 hours ago
SL
Business Development Partner
Sun Life
Blainville, QC · Laval, QC · Montreal, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 3 hours ago
SL
Partenaire, développement des affaires/Business Development Partner
Sun Life
Sherbrooke, QC
- Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 3 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud),…
Added 7 hours ago
SP
Account Executive - Data (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As an Account Executive selling in a Data role, you will be selling Salesforce Data solutions into Canadian Federal Government agencies and organizations across Ottawa. This is a critical…
Added 15 hours ago
FC
Executive Assistant I, Corporate Finance
FTI Consulting
Vancouver, BC
- Full-time
…confidential information; capturing time and expenses; maintaining Salesforce CRM contacts; and prioritizing incoming correspondence and…
Added 20 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 20 hours ago
H
Sales Development Representative (Toronto, Canada)
Hiya
Remote, Canada
- $84,375 USD / year
- Full-time
- Remote
…identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve…
Added 20 hours ago
Sales Support Associate
The Canada Life Assurance Company
Winnipeg, MB
Intermediate to advanced skill in Excel, with a keen ability to learn and work within other software programs (RS4, ARC, Salesforce etc)
Added 21 hours ago
SS
Azure Infrastructure Engineer
Sonata Software North America Inc.
Toronto, ON
- Full-time
Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and…
Added 21 hours ago
Senior Manager, Salesforce Engineering
Scotiabank
Toronto, ON
We’re looking for a Senior Manager, Salesforce Engineering to lead the strategy, delivery, and evolution of our Salesforce platform across multiple business lines. You’ll own the…
Added 21 hours ago
Distribution Digital Support Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…audience, and learn and understand our Canada Life tailored Salesforce…
Added 22 hours ago
TT
Salesforce Administrator - 12 month + Contract
Trojan Technologies
London, ON
- Part-time
Administer and maintain the Salesforce platform (Sales Cloud, Service Cloud, and Field Service), including user setup, security, roles, profiles, permission sets, workflows, and system…
Added 22 hours ago
Sales Development Representative
SPS Commerce
Toronto, ON · CA ON Toronto Office
Knowledge of technologies like Salesforce, HubSpot, Netsuite, or other CRMs a huge plus.
Added 22 hours ago
LI
WebMethods Developer
LanceSoft, Inc.
Toronto, ON
- Contract
Extensive experience with integrating with Salesforce, IBM Maximo, and Microsoft technologies to other enterprise applications.
Added 23 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 1 day ago
M
Client Success Associate (Bilingual, French/English)
Maple
Toronto, ON
- Full-time
Comfort working with data and systems, including CRMs (Salesforce is a plus) and reporting tools, and the motivation to pick up new tools quickly
Added 1 day ago
IW
Senior Manager, Solution Architect
IG Wealth Management
ON · Ontario, Canada
- Full-time
…Objectives and Key Results, and non‑functional requirements (e.g., security, scalability, resilience), and provides design oversight throughout build and implementation to ensure…
Added 1 day ago
IW
Senior Manager, Solution Architect
IG Wealth Management
MB · Manitoba, Canada
- Full-time
…Objectives and Key Results, and non‑functional requirements (e.g., security, scalability, resilience), and provides design oversight throughout build and implementation to ensure…
Added 1 day ago
R
Insurance Advisor - Life, Health & Wealth
RBC
St. John's, NL
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 1 day ago
Inside Sales Specialist
Levitt-Safety
Oakville, ON
Maintain accurate customer, lead and opportunity information in Salesforce CRM, including managing an active and healthy sales pipeline.

Sun Life

Resource Team Leader

AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Contract- Until end of July 2027

This role is in office

The Resource Team Leader (RTL) provides the necessary leadership and development for a team of high performing Financial Centre Administrators. The RTL’s goal is to enable Advisors, Advisor staff and managers, in identifying learning needs and delivering defined Sun Life requirements, tools, technology, and administrative process training, in partnership with their District Managers (DM) and aligned with Head Office Professional Development programs. This role is also accountable for the operational effectiveness of Financial Centre (FC) locations which can include, premises, technology, administrations, advisor office managements and client management processes.

Main accountabilities:

Responsible for running the operations of the FC locations
Leads the FC resource administration team
Completes regular one on one reviews with each team member ensuring their goals and objectives reflect the needs of the company, the FC as well as the requirements of the job
Assess advisor learning needs and recommend training required to meet the needs
Enable technology adoption, working in partnership with the Distribution Digital Office and Management team
Coordinates the FC training program based on the needs of the FC
Delivers initial and on-going advisor training, prepares training schedules, arranges for presenters
Provides training on various sales support systems - topics of technology, product and procedures, through group training or one-on-one sessions.
Provides just-in-time PC trouble shooting to resolve technology problems
Provides just-in-time information on insurance products/procedures
Delivers training on compliance and market conduct topics as required
Facilities management (premises & equipment)
Oversee administrative process, operating within national policies driving efficiency and effectiveness across locations

Competencies:

Strong client relationship skills and a client centric mindset
Ability to multitask, prioritize and work in a fast paced, demanding and constantly changing environment
Sound coaching, performance managers and influencing skills
Presentation and facilitation skills with the demonstrated ability to learn and create an atmosphere to motivate others to learn
Strong influence and communication skills (written and oral)
Ability to work in a matrix environment
Committed to ongoing personal and professional development
Excellent PC Skills (Windows Operating system, Microsoft Office, Salesforce)
Ability to work independently and with all members of the FC Team

Qualifications:

University degree with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred
Experience includes coaching, leading and influencing teams, previous experience in the financial services and relationship management

Unique requirements:

Travel is expected to other offices, regional/ national training sessions or meetings as required.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Distribution Support

Posting End Date:

21/10/2026

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More about this job

Responsibilities

The Resource Team Leader provides leadership and development for a team of Financial Centre Administrators while overseeing the operational effectiveness of the office. They are responsible for assessing advisor learning needs, delivering training programs, and managing facilities and administrative processes.

Requirements

Candidates must possess a university degree or equivalent combination of education and experience, with 3-6 years of relevant professional background. Strong coaching, communication, and relationship management skills are required, along with proficiency in Microsoft Office and Salesforce.

Skills

Leadership
Team management
Coaching
Performance management
Financial services
Relationship management
Training delivery
Presentation skills
Facilitation
Technology adoption
Sales support systems
Compliance
Market conduct
Facilities management
Microsoft Office
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

Resource Team Leader
Financial Centre
Operations
Leadership
Coaching
Training
Sales Support
Compliance
Market Conduct
Facilities Management
Technology Adoption
Salesforce
Microsoft Office
Performance Management
Relationship Management
Financial Services
Administration
Professional Development
Matrix Environment
Client Centric

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