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Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior DevOps/Cloud Engineer to support the Ontario Clinical Report Exchange (OCRE) project. The successful candidate will have extensive hands-on experience with AWS cloud…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior DevOps/Cloud Engineer to support the Ontario Clinical Report Exchange (OCRE) project. The successful candidate will have extensive hands-on experience with AWS cloud…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior DevOps/Cloud Engineer to support the Ontario Clinical Report Exchange (OCRE) project. The successful candidate will have extensive hands-on experience with AWS cloud…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior DevOps/Cloud Engineer to support the Ontario Clinical Report Exchange (OCRE) project. The successful candidate will have extensive hands-on experience with AWS cloud…
Added 1 day ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Added 2 days ago
SL
Senior Operational Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and…
Added 2 days ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
…communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and…
Added 2 days ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
…communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and…
Added 2 days ago
S
Senior Operational Engineer
Sunlife
Waterloo, ON
- Full-time
…communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and…
Added 2 days ago
B
Senior DevOps Engineer
BuzzClan
Toronto, ON
- Contract
Position Title: RQ00813 - Senior DevOps / Cloud Engineer
Added 2 days ago
MI
DevOPS/Cloud Engineer (Healthcare) 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
Strong experience deploying and operating Docker workloads on Amazon ECS with AWS Fargate and Amazon ECR, including task definitions, services, load balancing, scaling, logging, health…
Added 3 days ago
AI
IVR-Contact Centre Engineer
Apptoza Inc.
Toronto, ON
- Full-time
Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Added 3 days ago
M
RQ00813 - DevOPS/Cloud Engineer - Senior
Maarut
Toronto, ON
- Contract
Strong experience deploying and operating Docker workloads on Amazon ECS with AWS Fargate and Amazon ECR, including task definitions, services, load balancing, scaling, logging, health…
Added 3 days ago
S
Senior DevOps and Cloud Engineer
StafinGo
Toronto, ON
- $80 to $105 CAD / hour
- Contract
Provision and support Amazon Data Firehose delivery streams and AWS DMS replication instances, endpoints, subnet groups, tasks, table mappings, logging, monitoring, and connectivity.
Added 4 days ago
H
Data & ML Platform Engineer (Hybrid)
Homebase
Remote, Canada
- $110,000 to $160,000 CAD / year
- Full-time
- Remote
🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.
Added 4 days ago
NS
Network & Infrastructure Integration Engineer
N2P Systems
Montreal, QC
- Full-time
We are seeking an experienced Network & Infrastructure Integration Engineer to support enterprise infrastructure integration, application onboarding, cloud connectivity, and migration…
Added 4 days ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Key Skills: Amazon Connect, French Speaking & Test Automation
Added 6 days ago
Software Development Engineer, Early Career - 2027 (CAN)
Amazon
Vancouver, BC
At Amazon, your career doesn’t follow a straight line. It accelerates, twists, and challenges you in ways you never expected. From the moment you join, you’re part of something big:…
Added 6 days ago
TC
AWS Support Engineer with Payment Domain
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
AWS networking Understanding, of AWS load Balancer, VPC, Hosted Zone, Direct Connect, Virtual Interface, VPC Flow LogsKey SkillsHands-on experience with core AWS services and production…
Added 9 days ago
IS
Cloud Engineer
Irth Solutions
Remote, Canada
- Full-time
- Remote
…and damage-prevention customers rely on every day. As a Cloud Engineer, you will help operate, secure, and continuously improve the production environments that power these…
Added 9 days ago
MC
Senior DevOps Engineer
Modern Campus
Canada
- Full-time
Modern Campus is looking for a Senior DevOps Engineer to build, operate, and improve the cloud infrastructure supporting our higher education products. Our environment is primarily AWS,…
Added 10 days ago
NS
Network & Infrastructure Integration Engineer
N2P Systems
Montreal, QC
- Full-time
We are seeking an experienced Network & Infrastructure Integration Engineer to support enterprise infrastructure integration, application onboarding, cloud connectivity, and migration…
Added 10 days ago
TI
Cloud Engineer
Tekgence Inc
Calgary, AB
- Contract
We are seeking an experienced Cloud Engineer with strong expertise in cloud platforms, cloud security, and business analysis. The ideal candidate will work closely with business,…
Added 10 days ago
AI
Cloud Platform Engineer – Azure, AWS, or GCP
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
Cloud Engineer – Azure/AWS/GCP, Cloud Security & IAM
Added 10 days ago
C
Contact Center Testing Engineer (Amazon Connect)
Cognizant
Toronto, ON
- $60,300 to $95,500 CAD / year
- Full-time
As a Contact Center Testing Engineer, you will play a critical role in ensuring the quality, reliability, and performance of enterprise contact center solutions built on Amazon Connect and…

Sun Life

Senior Operational Engineer

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery, operational support, and continuous improvement of enterprise telephony and contact centre platforms.

As a senior technical contributor with an AI-forward mindset, you will play a key role in modernizing and supporting Sun Life's communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and operational teams to design scalable solutions, drive innovation, and enhance the employee and client experience through cloud and AI-enabled technologies.

This role combines solution design, operational excellence, and strategic technology modernization within a highly regulated financial services environment.

What will you do?

Partner with business teams to plan, prioritize, and execute migration initiatives supporting the modernization of Financial Centres onto Microsoft Teams Telephony.
Collaborate with business stakeholders, business systems analysts, architects, and technology partners to gather requirements, refine solutions, and develop innovative telephony and AI-enabled capabilities.
Help to support scalable, secure, and supportable cloud-based solutions that align with enterprise architecture, security, and governance standards.
Develop High-Level Designs (HLDs), detailed technical designs, and implementation approaches for telephony and cloud infrastructure solutions.
Support and enhance Amazon Connect and associated AWS services from an operational perspective, ensuring platform reliability, resilience, and performance.
Participate in Agile delivery teams and contribute to DevOps practices, including continuous integration, continuous deployment, infrastructure automation, and platform monitoring.
Identify opportunities to leverage artificial intelligence, automation, and cloud-native services to improve operational efficiency and client experience.
Provide subject matter expertise and mentoring to operations teams, promoting knowledge sharing through technical coaching and documentation.
Create and maintain operational procedures, knowledge articles, standards, and support documentation.
Continuously evaluate emerging technologies, industry trends, and AI capabilities to identify opportunities for innovation and process improvement.
Participate in incident response, change management, and operational support activities to maintain service stability and availability.

What you will need to succeed:

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent combination of education and relevant industry experience.
3-5 years of experience designing, delivering, and supporting cloud-based technology solutions.
2+ years of hands-on experience supporting AWS services and enterprise telephony platforms, preferably Amazon Connect and/or Microsoft Teams Telephony.
Experience developing and supporting AWS Lambda solutions using Python.
Demonstrated understanding of cloud architecture principles and AWS service capabilities.
Experience working within regulated environments where security, privacy, compliance, and risk management are critical considerations.
Knowledge of ITIL practices, including incident, problem, and change management processes.
Experience working within Agile delivery frameworks and collaborating with distributed or remote teams.
Experience managing and supporting AWS environments and cloud infrastructure.
Experience with DevOps practices and tools such as Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines.
Demonstrated AI mindset, including curiosity, experimentation, and practical application of AI and automation technologies to solve business problems.

Preferred Skills:

Strong verbal and written communication skills with the ability to present technical concepts to both technical and non-technical audiences.
Experience designing, implementing, or supporting AI-enabled solutions within cloud environments.
Strong analytical and problem-solving skills with a focus on operational excellence and continuous improvement.
Knowledge of modern contact centre architectures, customer experience platforms, and telephony technologies.
Experience with AWS AI and machine learning services such as Amazon Lex, SageMaker, Comprehend, Bedrock, or related technologies.
Proven ability to identify opportunities for automation and leverage emerging technologies to improve business outcomes.
Self-driven and adaptable, with the ability to manage competing priorities in a fast-paced and evolving environment.
Strong collaboration and relationship-building skills with the ability to influence through technical expertise.
Commitment to continuous learning and staying current on cloud, AI, automation, and telephony industry trends.

What’s in it for you:

We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

100,000/100 000 - 143,000/143 000

Job Category:

IT - Technology Services

Posting End Date:

29/10/2026

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More about this job

Responsibilities

The Senior Operational Engineer will design, deliver, and support enterprise telephony and contact centre platforms, including Microsoft Teams and Amazon Connect. The role involves driving modernization through cloud-native services, AI integration, and automation while ensuring operational excellence and platform reliability.

Requirements

Candidates must have a bachelor's degree in a technical field and 3-5 years of experience in cloud-based technology solutions. Proficiency in AWS services, enterprise telephony, Python, and DevOps practices is required, along with the ability to obtain Reliability Status Clearance.

Skills

Amazon Connect
Microsoft Teams Telephony
AWS Lambda
Python
Cloud architecture
Terraform
Jenkins
Bitbucket
Ansible
CI/CD pipelines
ITIL
Agile
DevOps
Telephony infrastructure
Artificial intelligence

Benefits

Wellness programs
Mental health support
Physical health support
Financial health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operational Engineer
Contact Centre
Telephony
Cloud Infrastructure
AWS
Microsoft Teams
Python
Lambda
Terraform
Jenkins
Bitbucket
Ansible
CI/CD
DevOps
Artificial Intelligence
Amazon Lex
SageMaker
Comprehend
Bedrock
ITIL
Agile
Financial Services
Automation
System Design
Incident Response
Change Management
Reliability Status Clearance

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