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Added 20 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
This is a senior, hands-on role for an engineer who wants influence beyond a single product team. You’ll work in a highly connected environment, on a small team that supports a large…
Added 1 day ago
P
Site Reliability Engineer
Punt
Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
We’re seeking a Senior Site Reliability Engineer to join Production Engineering, the team that help advance our infrastructure, security, reliability, and platform maturity. This is a…
Added 1 day ago
SF
Senior Application Security Engineer III
Spring Financial Inc.
Vancouver, BC
- Full-time
As a Senior Application Security Engineer at Spring, you are a technical leader and a trusted problem solver who works at the intersection of security, engineering, and the business. You…
Added 1 day ago
SF
Senior Application Security Engineer III
Spring Financial
Vancouver, BC
- Full-time
As a Senior Application Security Engineer at Spring, you are a technical leader and a trusted problem solver who works at the intersection of security, engineering, and the business. You…
Added 1 day ago
RB
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
- Full-time
A Lead Full Stack Developer is responsible for designing, developing and maintaining legacy and "Cloud First" applications written primarily in C# and focused on .Net Core and cloud…
Added 1 day ago
Principal Software Engineer
Conga
Canada
This is a senior, hands-on role for an engineer who wants influence beyond a single product team. You’ll work in a highly connected environment, on a small team that supports a large…
Added 1 day ago
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Senior Cloud Engineer
Pandell - An ESG Company
Remote, Canada
- Full-time
- Remote
We’re looking for a Senior Cloud Engineer to design, maintain, and improve the cloud and on-premises infrastructure that supports our applications and services.
Added 1 day ago
B
Software Developer, DevOps
Benevity
Remote, Canada
- Full-time
- Remote
Benevity is looking for a Senior DevOps Developer to own and operate the cloud infrastructure and developer platforms that our product teams build on every day. In this hands-on engineering…
Added 1 day ago
EF
Senior Software Engineer, Finance System
Element Fleet Management
Toronto, ON
- Full-time
As a Senior Software Engineer, Finance System, you will design, develop, and maintain scalable software solutions that support Element’s enterprise financial systems and digital…
Added 1 day ago
Full Stack Software Developer
GHD Group Pty Ltd
Waterloo, ON
…Developer to join our Waterloo, Ontario office. You're a strong engineer with 5+ years of experience who enjoys solving real problems as much as writing good code. You'll build software…
Added 1 day ago
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Senior/Lead Azure Data Engineer
Wipro
Toronto, ON
- Full-time
We are seeking a highly skilled Senior/Lead Azure Data Engineer to design, develop, and optimize large-scale cloud-based data solutions on Microsoft Azure. The ideal candidate will have…
Added 1 day ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 1 day ago
A
Senior Network Platform Engineer Lead
Altis
Toronto, ON
- $140,000 to $155,000 CAD / year
- Full-time
Senior Engineering Specialist Lead, Network Security Services
Added 1 day ago
SL
Senior Operational Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 1 day ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 1 day ago
S
Senior Operational Engineer
Sunlife
Toronto, ON · North York, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 1 day ago
S
Senior Operational Engineer
Sunlife
Waterloo, ON
- Full-time
Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery,…
Added 1 day ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 days ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
The Senior Cloud DevOps Engineer will design and implement enterprise-scale cloud infrastructure, drive automation strategies, and mentor engineering teams while architecting…
Added 2 days ago
Senior Security Engineer, Enterprise Security
Braze
Toronto, ON
As a Senior Security Engineer on the Enterprise Security team, you'll protect Braze employees, their devices, and our work locations. You'll investigate malware and advanced threats, secure…
Added 2 days ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 days ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 days ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 days ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…
Added 2 days ago
M
Senior Java Full Stack Developer
Miratech
Toronto, ON
- Full-time
We are looking for a Senior Full Stack Developer to design, build and maintain both front-end interfaces and back-end systems, including APIs, microservices, databases and cloud…

Sun Life

Senior Operational Engineer

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre Infrastructure Operations (CCIO) team. This team is responsible for the design, delivery, operational support, and continuous improvement of enterprise telephony and contact centre platforms.

As a senior technical contributor with an AI-forward mindset, you will play a key role in modernizing and supporting Sun Life's communication infrastructure, including Microsoft Teams Telephony and Amazon Connect Contact Centre Services. You will work closely with business stakeholders, architects, engineers, and operational teams to design scalable solutions, drive innovation, and enhance the employee and client experience through cloud and AI-enabled technologies.

This role combines solution design, operational excellence, and strategic technology modernization within a highly regulated financial services environment.

What will you do?

Partner with business teams to plan, prioritize, and execute migration initiatives supporting the modernization of Financial Centres onto Microsoft Teams Telephony.
Collaborate with business stakeholders, business systems analysts, architects, and technology partners to gather requirements, refine solutions, and develop innovative telephony and AI-enabled capabilities.
Help to support scalable, secure, and supportable cloud-based solutions that align with enterprise architecture, security, and governance standards.
Develop High-Level Designs (HLDs), detailed technical designs, and implementation approaches for telephony and cloud infrastructure solutions.
Support and enhance Amazon Connect and associated AWS services from an operational perspective, ensuring platform reliability, resilience, and performance.
Participate in Agile delivery teams and contribute to DevOps practices, including continuous integration, continuous deployment, infrastructure automation, and platform monitoring.
Identify opportunities to leverage artificial intelligence, automation, and cloud-native services to improve operational efficiency and client experience.
Provide subject matter expertise and mentoring to operations teams, promoting knowledge sharing through technical coaching and documentation.
Create and maintain operational procedures, knowledge articles, standards, and support documentation.
Continuously evaluate emerging technologies, industry trends, and AI capabilities to identify opportunities for innovation and process improvement.
Participate in incident response, change management, and operational support activities to maintain service stability and availability.

What you will need to succeed:

Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent combination of education and relevant industry experience.
3-5 years of experience designing, delivering, and supporting cloud-based technology solutions.
2+ years of hands-on experience supporting AWS services and enterprise telephony platforms, preferably Amazon Connect and/or Microsoft Teams Telephony.
Experience developing and supporting AWS Lambda solutions using Python.
Demonstrated understanding of cloud architecture principles and AWS service capabilities.
Experience working within regulated environments where security, privacy, compliance, and risk management are critical considerations.
Knowledge of ITIL practices, including incident, problem, and change management processes.
Experience working within Agile delivery frameworks and collaborating with distributed or remote teams.
Experience managing and supporting AWS environments and cloud infrastructure.
Experience with DevOps practices and tools such as Terraform, Jenkins, Bitbucket, Ansible, and CI/CD pipelines.
Demonstrated AI mindset, including curiosity, experimentation, and practical application of AI and automation technologies to solve business problems.

Preferred Skills:

Strong verbal and written communication skills with the ability to present technical concepts to both technical and non-technical audiences.
Experience designing, implementing, or supporting AI-enabled solutions within cloud environments.
Strong analytical and problem-solving skills with a focus on operational excellence and continuous improvement.
Knowledge of modern contact centre architectures, customer experience platforms, and telephony technologies.
Experience with AWS AI and machine learning services such as Amazon Lex, SageMaker, Comprehend, Bedrock, or related technologies.
Proven ability to identify opportunities for automation and leverage emerging technologies to improve business outcomes.
Self-driven and adaptable, with the ability to manage competing priorities in a fast-paced and evolving environment.
Strong collaboration and relationship-building skills with the ability to influence through technical expertise.
Commitment to continuous learning and staying current on cloud, AI, automation, and telephony industry trends.

What’s in it for you:

We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

100,000/100 000 - 143,000/143 000

Job Category:

IT - Technology Services

Posting End Date:

29/10/2026

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More about this job

Responsibilities

The Senior Operational Engineer will design, deliver, and support enterprise telephony and contact centre platforms, including Microsoft Teams and Amazon Connect. The role involves driving modernization through cloud-native services, AI integration, and automation while ensuring operational excellence and platform reliability.

Requirements

Candidates must have a bachelor's degree in a technical field and 3-5 years of experience in cloud-based technology solutions. Proficiency in AWS services, enterprise telephony, Python, and DevOps practices is required, along with the ability to obtain Reliability Status Clearance.

Skills

Amazon Connect
Microsoft Teams Telephony
AWS Lambda
Python
Cloud architecture
Terraform
Jenkins
Bitbucket
Ansible
CI/CD pipelines
ITIL
Agile
DevOps
Telephony infrastructure
Artificial intelligence

Benefits

Wellness programs
Mental health support
Physical health support
Financial health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operational Engineer
Contact Centre
Telephony
Cloud Infrastructure
AWS
Microsoft Teams
Python
Lambda
Terraform
Jenkins
Bitbucket
Ansible
CI/CD
DevOps
Artificial Intelligence
Amazon Lex
SageMaker
Comprehend
Bedrock
ITIL
Agile
Financial Services
Automation
System Design
Incident Response
Change Management
Reliability Status Clearance

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