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Added 25 mins ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Relationship Building – As a project manager the Analyst, Client onboarding & Sales Support will lead and manage the transition effort while collaborating with the team identified to…
Added 40 mins ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 54 mins ago
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Akkodis
Toronto, ON
- Contract
We are seeking an experienced Senior Business Systems Analyst with strong Guidewire expertise to support PolicyCenter and BillingCenter Cloud implementations and enhancements. In this role,…
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
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Lead, Business System Analyst
EQ Bank
Toronto, ON
- Full-time
The Lead Business System Analyst (BSA) will facilitate the identification and documentation of detailed user stories (functional requirements), process and system flows and contribute to…
Added 2 hours ago
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Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 3 hours ago
IT Business Analyst (On Call)
Okanagan College
Kelowna, BC
…Project Coordinator plays a key role in coordinating a variety of technology initiatives that support the College’s strategic and operational goals. This position works collaboratively…
Added 3 hours ago
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Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
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Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 4 hours ago
FF
Safety Systems Analyst
FPS Food Process Solutions Corporation
Richmond, BC
- Full-time
FPS is seeking a highly analytical and technically proficient Safety Systems Analyst to lead the development, optimization and governance of technology solutions that support Corporate…
Added 4 hours ago
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Safety Systems Analyst
FPS Food Process Solutions Corporation
Charlottetown, PE
- Full-time
FPS is seeking a highly analytical and technically proficient Safety Systems Analyst to lead the development, optimization and governance of technology solutions that support Corporate…
Added 6 hours ago
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RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…application and solutions architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate…
Added 6 hours ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
…needs and technological solutions within Sanimax. As a Business Analyst, you will serve as a strategic partner to the Finance teams, supporting decision-making processes and optimizing…
Added 8 hours ago
SH
Sr Financial Analyst - Strategy & Portfolio Management
Siemens Healthineers
Ottawa, ON
- Full-time
The Senior Financial Analyst role in Siemens Healthcare Point of Care will initiate, execute and evaluate effectiveness of planning, analysis and reporting activities within the business…
Added 9 hours ago
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Senior Business Analyst,Clinical ApplicationsInformation Management/ Information Technologies
Provincial Health Services Authority
Vancouver, BC
- Temporary
Reporting to the Corporate Manager, Clinical Applications, the Senior Business Analyst (Clinical Applications) is responsible for providing leadership in Business Process Reengineering…
Added 11 hours ago
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Senior QA Analyst – API Testing (Insurance/GRS)
Cognizant
Toronto, ON
- $60,000 to $90,000 CAD / year
- Full-time
As a Senior QA Analyst – API Testing (Insurance/GRS), you will make an impact by leading testing activities for Group Retirement Services projects and helping deliver high-quality insurance…
Added 16 hours ago
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Business Systems Analyst II
TD
Toronto, ON
- Full-time
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure,…
Added 17 hours ago
T
Business Systems Analyst II
TD
Toronto, ON
- Full-time
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure,…
Added 17 hours ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
Contribute to development and implementation of the Technology Program Identify opportunities, conduct research and recommend new hardware and software products that produce optimal system…
Added 18 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
…application and solutions architecture, enterprise application development, .NET, Microsoft SQL Server, Java, JavaScript, and large-scale healthcare applications. The successful candidate…
Added 19 hours ago
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Senior Operations Data Analyst (Hybrid)
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Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
…exciting time in our journey, as we bring this life-changing technology to…
Added 20 hours ago
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Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
The Technology Consulting Practice is seeking a Senior Director to join our growing team and lead client transformation across the Quote to Cash ecosystem, including Configure, Price, Quote…
Added 22 hours ago
D
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 22 hours ago
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Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 23 hours ago
C
Officer Training & Development-Field
CN
Sudbury, ON · Capreol, ON
- Full-time
Support training material development by working with the Training Analyst
Added 1 day ago
BR
Business Analyst, Operational Strategy
Brookfield Renewable N.A.
Gatineau, QC
- Full-time
Reporting to the Director, Operational Strategy, the Business Analyst serves as a key liaison between business stakeholders, technology teams, and operational groups. This role is…

Sun Life

Senior Risk Business Analyst

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for the Archer Risk platform. The role will combine technical acumen, risk awareness, and diplomatic facilitation. This role will elicit, analyze, verify, and communicate business, functional, non-functional, data, and reporting requirements to support quality solutions aligned with business objectives and compliance expectations.

The successful candidate will act as a bridge between business stakeholders, data enablement partners, artificial intelligence (AI) teams, technology teams, vendors, and the Product Owner. They will support day-to-day Archer Risk operations, investigate and triage Risk user issues, coordinate platform enhancements and releases, and translate Risk business needs into clear requirements.

They will also work with the Agile technology team to convert business needs into clear requirements, user stories, data attributes, and delivery-ready backlog items while supporting Agile ceremonies and iterative delivery.

What will you do?

Act as a primary business-facing point of contact for Archer Risk
Triage Archer Risk incidents, service requests, data issues, access-related inquiries, and enhancement requests, engaging technology teams and vendors where required
Develop a detailed understanding of Archer Risk and Archer Shared applications, workflows, data structures, integrations, user roles, and supported business processes
Lead and facilitate requirement discovery sessions with stakeholders at all levels, ensuring scope, objectives, assumptions, dependencies, risks, and success criteria are understood and documented
Elicit, analyze, validate, and communicate business, functional, non-functional, data, reporting, and compliance requirements in clear language that supports quality solution delivery
Collaborate with the Product Owner to define, refine, and prioritize Agile backlog items, including epics, user stories, acceptance criteria, dependencies, business value, and release considerations
Support Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement, and roadmap discussions, with a focus on business readiness and value delivery
Apply Agile techniques such as user story mapping, personas, story point estimation, process mapping, and prioritization frameworks to improve stakeholder alignment and delivery quality
Translate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations, and data quality requirements where applicable
Analyze business processes, systems, data flows, and operational pain points to identify opportunities for process improvement, optimization, automation, and innovation
Develop recommendations and options to address complex business challenges while balancing risk, compliance, stakeholder impact, operational feasibility, and delivery capacity
Partner with business users, peers, vendors, technology partners, and leadership teams to plan, implement, test, roll out, and support new or enhanced applications and processes
Review and/or develop high-level designs, test strategies, test plans, user documentation, training material, and rollout plans to confirm alignment with business requirements and desired outcomes
Triage business requests, gather high-level estimates or sizing input, maintain visibility into delivery priorities, and support regular huddles to track, prioritize, and allocate work effectively
Identify gaps, risks, interdependencies, and decision points; document mitigation strategies and escalate issues or decisions in a timely and structured manner.

Product Owner Support Responsibilities

Maintain and organize the delivery backlog in JIRA or equivalent tooling, ensuring items are business-ready, appropriately sequenced, and aligned to objectives
Write, review, and interpret epics, user stories, acceptance criteria, business rules, data requirements, and implementation notes for clarity and completeness
Support roadmap planning and status updates by preparing concise summaries of progress, risks, blockers, decision needs, and upcoming priorities
Help ensure backlog items reflect measurable business outcomes, customer impacts, compliance expectations, operational readiness needs, and delivery dependencies
Facilitate alignment between the Product Owner, business stakeholders, and delivery teams by clarifying expectations, challenging assumptions, and recommending practical alternatives
Create and update JIRA automation rules and AI agents to increase productivity with business stakeholders, delivery teams, and other key stakeholders
Understand and monitor budget/expense performance and reporting for variance tracking and explanations.

Risk, Data, and Technology Focus

Use deep knowledge of risk management, regulatory expectations, and operational controls to partner with business stakeholders in defining, enhancing and implementing effective risk management processes
Support application risk assessments, risk-based testing, control-related documentation, and operational readiness activities as required
Work with data enablement and technology partners to understand data lineage, database concepts, source-to-target mapping, data validation, and data quality challenges
Apply strong analytical judgment to draw conclusions from data, process evidence, stakeholder feedback, and system behavior, then communicate findings to technical and non-technical audiences
Contribute to data transformation, reporting, dashboarding, analytics, and digital solution initiatives where they support risk operations outcomes
Bring sufficient technical fluency to collaborate effectively with IT partners while keeping role accountability grounded in business analysis, risk operations, and Product Owner support.

What do you need to succeed?

5+ years of progressive experience as a Business Analyst, Business Systems Analyst, Product Owner support role, or similar role with increasing responsibility; 7+ years of related experience is preferred for data-heavy or complex delivery environments
Bachelor’s degree, college diploma, or equivalent practical experience
Demonstrated experience working in Agile environments such as Scrum, Kanban, or SAFe, including familiarity with Agile ceremonies, backlog refinement, prioritization, and iterative delivery
Hands-on ability to use JIRA or equivalent Agile delivery tools, including writing or interpreting epics, stories, acceptance criteria, and backlog status information
Experience working with cross-functional teams including business users, vendors, development, QA, project managers, data enablement, and technology partners
Strong interpersonal, facilitation, and relationship-building skills with the ability to communicate clearly across technical and business audiences
Strong analytical and problem-solving skills, including the ability to assess root causes, identify gaps, develop recommendations, and communicate practical options
Ability to adapt quickly to changing requirements, priorities, and delivery constraints while maintaining clarity, transparency, and momentum
Working knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services / insurance business processes is an asset
Hands-on experience providing business or application support for Archer applications including workflows, records, data reporting, and end-use support
Third-party Risk Management, Technology and Cyber Risk Management, ServiceNow, risk operations, operational risk, control management, or related enterprise risk experience
Data visualization, analytics, reporting, dashboard development, data lake, data warehouse, source-to-target mapping, SQL, or data validation experience
BA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban, or SAFe training or certification, or demonstrated practical experience with these concepts
Experience supporting AI, automation, workflow, digital transformation, or process optimization initiatives
Experience with customer communication, stakeholder management, matrix organizations, vendors, and multi-site virtual teams.

What’s in it for you?

We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada
Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Risk Management

Posting End Date:

14/10/2026

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More about this job

Responsibilities

The Senior Risk Business Analyst will act as a bridge between business stakeholders and technology teams to support the Archer Risk platform and operational risk processes. Responsibilities include eliciting requirements, managing the Agile backlog, and facilitating communication to ensure quality solution delivery.

Requirements

Candidates must have at least 5 years of experience in business analysis or a similar role, with a preference for 7+ years in complex delivery environments. A bachelor's degree or equivalent practical experience is required, along with demonstrated proficiency in Agile methodologies and risk management.

Skills

Business analysis
Archer Risk platform
Agile methodologies
Risk management
Data analysis
Requirement elicitation
JIRA
Stakeholder management
Process improvement
Data validation
Compliance
Operational controls
User stories
Backlog management
Technical facilitation
Reporting

Benefits

Incentive plans
Charitable giving program
Care days
Sick days

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Archer Risk
Agile
Scrum
Kanban
SAFe
JIRA
Risk Management
Compliance
Data Analysis
SQL
Data Lineage
Process Optimization
Automation
Artificial Intelligence
Operational Risk
Cyber Risk Management
ServiceNow
Stakeholder Management
Backlog Refinement
User Stories
Source-to-target mapping
Dashboarding
Financial Services
Insurance
Digital Transformation
CBAP
PMI-PBA
Data Quality
Workflow

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