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Added 5 mins ago
CO
Manager SIPA (Official Plan and Legislation)
City of Toronto
Toronto, ON
- Full-time
…organizational performance. Additionally, the Manager will take on financial stewardship responsibilities, including budget development and administration for initiatives, ensuring that…
Added 5 mins ago
HI
Country Manager, Canada
Hollister Incorporated
Aurora, ON
- Full-time
Achieve financial targets including sales, margins, cash flow.
Added 5 mins ago
AY
Client Services Coordinator
Avison Young | Canada
AB · Edmonton, AB
- Full-time
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to…
Added 5 mins ago
Mental Health Support Worker (FT) - Mistahimaskwa House
Catholic Social Services
Edmonton, AB
…summary of driving record are conditions of employment and the financial responsibility of the…
Added 5 mins ago
D
Wealth Management Advisor
Desjardins
Châteauguay, QC · Mercier, QC
- Full-time
…members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client…
Added 5 mins ago
C
Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
…work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether…
Added 5 mins ago
A
Technology - Director / Senior Director, SAP Program Manager
Aritzia
Vancouver, BC
- Full-time
Added 20 mins ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…consulting, internal consulting, PMO or sourcing within regulated financial services or…
Added 35 mins ago
BH
Construction Manager 3
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
Is appointed BC Hydro’s Representative and becomes accountable for ensuring the completion of contract work in an orderly and timely manner and in accordance with the terms and conditions…
Added 35 mins ago
OA
Executive Director
Opera Atelier
Toronto, ON
- Full-time
…Co-Artistic Directors, the Executive Director provides strategic, financial and operational leadership for Opera…
Added 35 mins ago
V
Financial Services Representative (BCGEU) - Mission
Vancity
Burnaby, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member…
Added 35 mins ago
V
Financial Services Representative - Sen̓áḵw Village
Vancity
BC · Vancouver, BC
- Part-time
As a Financial Services Representative, you’ll be the first point of contact for our members – making it easier to bank with us, earning their trust, and creating a personalized member…
Added 35 mins ago
Manager, Official Plan and Legislation
City of Toronto
Toronto, ON
…organizational performance. Additionally, the Manager will take on financial stewardship responsibilities, including budget development and administration for initiatives, ensuring that…
Added 35 mins ago
MF
Director, Citizen Development & Employee Technology Experience Pod Owner
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 50 mins ago
NC
Member Associate
Northern Credit Union
Barry's Bay, ON
- Full-time
Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across…
Added 59 mins ago
Category Analyst (***Reposted***)
Public Service Delivery
Winnipeg, MB
Added 1 hour ago
Staff Justice of the Peace
Manitoba Justice
Winnipeg, MB
Added 1 hour ago
M
Consulting and Corporate Services Sourcing Manager
Manulife
Toronto, ON
- Full-time
…consulting, internal consulting, PMO or sourcing within regulated financial services or…
Added 1 hour ago
V
Financial Services Representative (BCGEU) - Mission
Vancity
Mission, BC
- Full-time
As a Financial Services Representative, you’ll be the first point of contact for our members - making it easier to bank with us, earning their trust, and creating a personalized member…
Added 1 hour ago
SP
Reception & Donations Coordinator
St. Paul's Foundation
Vancouver, BC
- $57,000 to $70,000 CAD / year
- Full-time
Sound judgment and discretion in handling confidential and sensitive financial information.
Added 1 hour ago
SL
Sales Associate, Hockey (Part-Time)
Sporting Life Group
Calgary, AB
- Part-time
Team Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners,…
Added 1 hour ago
AP
Property Manager
Arbutus Properties
Regina, SK
- Full-time
Reporting to the Director of Leasing, the Property Manager is responsible for the financial and operational performance of a portfolio of residential properties. The position is responsible…
Added 1 hour ago
C
Financial Service Representative II
CIBC
Leamington, ON
- Full-time
…you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal…
Added 1 hour ago
SI
Customer Experience Representative
SNDL Inc.
Calgary, AB · Value Buds Country Hills (Northpoint)
- Part-time
We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing…
Added 1 hour ago
Office Administrative Assistant
HealthCareersInSask.ca
St. Walburg, SK
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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