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Added 8 mins ago
TG
Junior GRC Analyst Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
…an active role in maturing, maintaining, and supporting our enterprise cybersecurity governance structure. Reporting to the Senior Manager, Information Security II, you will gain hands-on…
Added 8 mins ago
T
Senior Group Risk Analyst, ILED (5026)
TD
Toronto, ON
- Full-time
Assist the risk management community in the use of the operational risk event data application (MERLIN), including training, managing access rights, guidance in the use of the application…
Added 8 mins ago
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Senior Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Senior Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Toronto…
Added 8 mins ago
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Manager, AML FIU
BMO
Toronto, ON · YNG
- Full-time
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Added 8 mins ago
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Senior Manager, First Party Fraud Analytics - Lending
BMO
Toronto, ON · FCP
- Full-time
As Enterprise Fraud Management (EFM) continues to evolve its typology-based approach to First Party Fraud, this leader will play a critical role in building and enhancing a framework that…
Added 8 mins ago
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Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON · FCP
- Full-time
As Enterprise Fraud Management (EFM) continues to evolve its typology-based approach to First Party Fraud, this leader will play a critical role in building and enhancing a framework that…
Added 8 mins ago
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Senior Manager, First Party Fraud Analytics - Cards
BMO
Toronto, ON · FCP
- Full-time
As Enterprise Fraud Management (EFM) continues to evolve its typology-based approach to First Party Fraud, this leader will play a critical role in building and enhancing a framework that…
Added 8 mins ago
B
Senior Manager, First Party Fraud Analytics - Business Banking
BMO
Toronto, ON · FCP
- Full-time
As Enterprise Fraud Management (EFM) continues to evolve its typology-based approach to First Party Fraud, this leader will play a critical role in building and enhancing a framework that…
Added 8 mins ago
B
Business Development Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Boldly Grow the Good in Business and Life - Become BMO's next Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in the Greater Toronto…
Added 8 mins ago
A
Technology - Director / Senior Director, SAP Program Manager
Aritzia
Vancouver, BC
- Full-time
Identify opportunities to improve business processes and ways of working through SAP, including the thoughtful application of AI, automation, SAP Joule, and SAP BTP in alignment with…
Added 23 mins ago
S
Furniture Maker
Shorefast
Joe Batt's Arm, NL
- $21 to $25 CAD / hour
- Full-time
Shorefast is one of the largest social enterprise organizations in Canada. Our work has garnered significant international interest, including a feature on 60 Minutes and in The New York…
Added 38 mins ago
IG
Release Manager
Insight Global
Toronto, ON
- $70 to $84 CAD / hour
- Contract
Insight Global is seeking a Release Manager to oversee and coordinate integrated release activities across enterprise platforms and services. This individual will manage production,…
Added 38 mins ago
M&
Communications Specialist - Reach and Engagement
McKinsey & Company
Algoma Unorganized North Part, ON
- Full-time
Mastery of Microsoft Office (Word, PowerPoint, Excel) and firm related tools (Box, Slack, Canva, Meltwater, Muck Rack, LinkedIn Campaign Manager, ChatGPT Enterprise etc.)
Added 38 mins ago
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Data Engineer
Hays
Montreal, QC
- Contract
…engineering team supporting client data confidentiality and enterprise data monitoring…
Added 38 mins ago
A
Senior Product Manager - New Product. Global Legal Tech SaaS. Remote.
Actionstep
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
As a Product Manager, you will maintain assigned products, manage ongoing product planning, requirements, development of new features, functionality and integrations. The role is ultimately…
Added 1 hour ago
Partner, Cybersecurity Governance, Risk and Compliance (24 Month Contract)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Don’t miss this opportunity! Submit your application by November 6, 2026 to be considered for this exciting opportunity.
Added 1 hour ago
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Software Engineer II
TD
Toronto, ON
- Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 1 hour ago
MB
IT Support Analyst - Contract
Martin Brower
New Westminster, BC
- Contract
…accountable for resolving complex computing, networking, and application issues at a national IT level. The IT Support Analyst will write and review the logging and documenting of solutions…
Added 1 hour ago
U
Human Resources Manager
Univeris
Toronto, ON
- Full-time
Univeris, headquartered in Toronto, Canada, is a privately held company and is the leader in enterprise wealth management for the Canadian market. Founded in 1991, Univeris has over 75…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
CO
IT Business Analyst
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Temporary
…Technology department as an IT Business Analyst. Reporting to the Manager, IT Projects and Business Relationship Management, you will lead business analysis activities for projects and…
Added 1 hour ago
T
Senior Planner, Transportation Facilities
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
…deliverables and budgets. The Senior Planner works across the enterprise to provide advanced subject matter expertise and presents to and facilitates interactive discussions with senior…
Added 1 hour ago
U
Human Resources Manager
Univeris
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
Univeris, headquartered in Toronto, Canada, is a privately held company and is the leader in enterprise wealth management for the Canadian market. Founded in 1991, Univeris has over 75…
Added 1 hour ago
Manager, Global Events
Zafin
Toronto, ON
This highly organized and detailed oriented individual works closely with the Senior Manager, Event Programs, who will oversee the enterprise event portfolio and program governance.
Added 1 hour ago
Azure Cloud Architect - Manager
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Calgary, AB · Waterloo, ON
We are seeking a self-driven Cloud Architect or a Cloud Manager to plan and design the technology solution for client engagements.

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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