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Added 12 mins ago
DV
Business Development Manager – North America
DBM Vircon
Canada
- Full-time
The Business Development Manager – North America will play a key role in growing DBM Vircon’s steel detailing business across North America. The role supports Accelerate, our…
Added 13 mins ago
BP
Asset Finance and Securitization Summer Analyst
BNP Paribas
Montreal, QC
- Internship
Assist primary or secondary credit / portfolio manager on Aviation or Project Finance focused transactions such as gas-fired merchant power plants, renewable energy assets (hydro, wind,…
Added 13 mins ago
T
Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
W
Vocational Rehabilitation Consultant
WorkSafeBC
Courtenay, BC
- Full-time
…formal training, job search and self-employment support, and job development…
Added 13 mins ago
GD
DYNAMITE - Sales Team Leader FT - Lime Ridge Mall
Groupe Dynamite, Inc Garage
Hamilton, ON
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 13 mins ago
UO
Development Coordinator, Gift & Estate Planning
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Development Coordinator is responsible for providing program implementation and coordination to development programs. This position is instrumental in the delivery of programs and…
Added 13 mins ago
Sales Manager
Reliance Home Comfort
Oshawa, ON
By joining Reliance as a Sales Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 13 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Newmarket, ON
Participate in ongoing training with exposure to leadership development
Added 13 mins ago
Regional Sales Manager - Ontario & Quebec
Levitt-Safety
Oakville, ON
Levitt-Safety is looking for an experienced Regional Sales Manager to lead our sales team and drive profitable growth across Ontario and Quebec.
Added 13 mins ago
NW
Director of Programs and Services
Native Womens Centre
Hamilton, ON
- Full-time
…work closely with the Executive Director, the Human Resource Manager and Payroll Specialist, Manager of IPV/GBV/VAW Programs and Services, Manager of Outreach Programs and Services, the…
Added 13 mins ago
FH
Registered Nurse, Medicine - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 13 mins ago
OI
Senior Account Manager
Office Interiors
Moncton, NB
- Full-time
As a Senior Furniture Account Manager, you would share Office Interiors’ vision to “Inspire People to Love the Way They Work,” and mission “to Help Customers Create Productive Work…
Added 13 mins ago
HM
Training - Superintendent
Hemlo Mining Corp.
Marathon, ON
- Full-time
Hemlo Mining Corp. is a growing Canadian gold mining company focused on the responsible development and operation of the Hemlo Gold Mine in Northwestern Ontario.
Added 13 mins ago
T
Personal Banking Associate Trainee - Mandarin and/or Cantonese Language Skills Considered an Asset
TD
Burnaby, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
SD
Patient Care Specialist-4
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…plans, Employee share ownership plan, professional training and development and many more…
Added 13 mins ago
WI
M&E Design Manager, Food & Hospitality Facilities
WSP in Canada
Markham, ON
- Full-time
As Manager, M&E Design, you will help develop and grow WSP’s Food and Hospitality facilities consulting practice. You will lead and deliver DESIGN projects that create safe, efficient, and…
Added 13 mins ago
MG
Account Director (PR, Integrated)
MSL Group Canada
Toronto, ON
- Full-time
…to how we plan, pitch, and grow. As a people and committee manager, you’ll support career development, set clear expectations, and foster a culture of accountability, collaboration, and…
Added 28 mins ago
C
Legal Counsel and Manager, Contracts and Governance | Permanent Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
POSITION: Legal Counsel and Manager, Contracts and Governance
Added 28 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 28 mins ago
B
Senior Projects Manager, Major Projects
BGIS
Vancouver, BC
- Full-time
The Senior Project Manager, Major Projects plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, the…
Added 43 mins ago
Terrace Aide - Nursing
County of Wellington
Fergus, ON
The County offers a generous compensation, benefits and pension package. We also offer ongoing career and development opportunities to our employees, with a commitment to health and…
Added 43 mins ago
R
Acheteur NPI / NPI Buyer
RTX
Longueuil, QC
- Full-time
Added 43 mins ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
…services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about…
Added 43 mins ago
Account Executive (Sales) (Medical) (Healthcare) - Winnipeg, Manitoba
Arjo
Mississauga, ON
An effective customer relationship manager you will have a steadfast desire to satisfy the customer, by taking a “partnership” approach to selling, by listening to and understanding Arjo…
Added 43 mins ago
Manager, Project Management & Delivery
Government of Alberta
Cochrane, AB
As the Manager, Project Management and Delivery, you will lead and support a team of Project Managers responsible for delivering a diverse and significant portfolio of capital development…

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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