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Added 13 mins ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
The Women’s Philanthropy team is seeking a specialist to provide a variety of project management and administrative support services for the team.
Added 13 mins ago
RL
Badging and Finishing Support Operator
Romet Limited
ON · Mississauga, ON
- Full-time
For the right person this is an exciting opportunity to be developed and invested in to become an integral member of the Production team within the plant and operations. We are looking for…
Added 13 mins ago
Child Protection Social Worker 1-2 (Halifax, Dartmouth, Sackville)(Future Opportunities Stream)
The Government of Nova Scotia
NS
As a Child and Family Wellbeing Social Worker, you will work with children, families, communities, and service partners to support child safety and wellbeing, strengthen families, and help…
Added 13 mins ago
H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Ability to work as a member of a multi-disciplinary team
Added 13 mins ago
SF
Associate Vice-President, Administration
St. Francis Xavier University
Antigonish, NS
- Full-time
…University’s academic mission and institutional priorities. As a key member of the executive leadership team, the AVP will provide strategic leadership and oversight across a broad…
Added 13 mins ago
SF
Vice President, Finance
St. Francis Xavier University
Antigonish, NS
- Full-time
Reporting to the President and Vice-Chancellor and serving as a key member of StFX’s executive leadership team, the VP, Finance will provide strategic financial leadership, oversight, and…
Added 13 mins ago
SS
Maintenance Assistant | Casual
Sienna Senior Living
Chilliwack, BC
- Part-time
If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
Added 13 mins ago
M
Innovation Leader, Financial Advisory Services
MNP
AB · Calgary, AB
- Full-time
We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We…
Added 13 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 28 mins ago
Dietitian - Nutrition and Food Services
Nova Scotia Health and IWK Health
New Glasgow, NS
As a member of the inter-professional team, the Dietitian contributes to client care through collaboration with health care team providers, sharing nutrition expertise, ensuring quality and…
Added 28 mins ago
Dietitian- Nutrition and Food Services
Nova Scotia Health and IWK Health
New Glasgow, NS
As a member of the inter-professional team, the Dietitian contributes to client care through collaboration with health care team providers, sharing nutrition expertise, ensuring quality and…
Added 28 mins ago
KO
FIELD SERVICE TECHNICIAN
K&R Operating LLC
British Columbia
- Full-time
Able to work in a team environment as a contributing team member and capable of working alone when required
Added 28 mins ago
A
Digital Marketing Specialist
AlgaeCal
Remote, Canada
- Remote
So, do you have what it takes to become the next member of team AlgaeCal?
Added 28 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Kamloops, BC
- $45,000 to $47,000 CAD / year
- Full-time
…industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to their customers.…
Added 28 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
…industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to their customers.…
Added 28 mins ago
POLICY DEVELOPMENT OFFICER SDFA
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Toronto, ON
Collaborates closely with the Workforce Consultant – Construction Relations and the City's Labour Relations team to strategize with skilled trades unions and councils,…
Added 28 mins ago
Associate - Payroll, Bell Canada
Bell
Montreal, QC · Verdun, QC
…supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms…
Added 28 mins ago
VC
Social Worker
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Vancouver, BC
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Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
Added 28 mins ago
VC
Ophthalmic Photographer
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Vancouver, BC
- $34.81 CAD / hour
- Full-time
Within the context of a client service culture and under general supervision, acts as a member of an integrated care team within a high volume Eye Care Centre by performing multiple…
Added 28 mins ago
R
Lumber yard Associate
RONA
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- Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 28 mins ago
CL
Donor Relations Coordinator
Community Living Ontario
Toronto, ON
- Full-time
Community Living Ontario advocates alongside people with intellectual disabilities, their families, and member organizations to build inclusive communities across Ontario. We envision an…
Added 28 mins ago
RI
Food Safety and Compliance Specialist
Rentokil Initial
Nanaimo, BC
- $45,000 to $47,000 CAD / year
- Full-time
…industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to their customers.…
Added 28 mins ago
ZI
Electrical Engineer
ZenaTech Inc.
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…and selected, and all final hiring decisions are made by a member of our hiring…
Added 28 mins ago
TC
On-Site Sales Representative
The Commencement Group
Victoria, BC
- Part-time
Convocation Flowers is looking to hire an On-Site Sales Representatives to join our team for the University of Victoria Fall Convocation ceremonies on November 9 & 10. We are a company that…
Added 28 mins ago
BT
Senior Accountant - Cross Border Tax
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Vancouver, BC
- Full-time
Collaborate with and support team members in providing exceptional client service

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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