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Added 1 min ago
IH
Pharmacist
Interior Health Authority
Saskatoon, SK
- Full-time
We offer a range of employee benefits and services for eligible positions, to support you at every stage of your career:
Added 1 min ago
WI
Employer & Community Coordinator
WCG International Consultants Ltd.
Prince George, BC
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 1 min ago
SC
Database and Application Support Specialist - 6273H
Starling Community Services
Waterloo, ON
- Part-time
…creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens…
Added 1 min ago
RS
Forklift / AGV Operator (Weekends)
Ryder Supply Chain Solutions
Caledon, ON · CAN - Caledon ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…
Added 16 mins ago
SH
Registered Nurse
Southern Health-Santé Sud
Franklin, MB · Emerson-Franklin, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 16 mins ago
BG
Outside Sales Representative
Brandt Group of Companies
Prince George, BC
- Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 16 mins ago
IH
Executive Medical Director | Clinical Informatics
Interior Health Authority
BC · British Columbia, Canada
- $108.13 to $148.68 CAD / hour
- Part-time
Reporting to the Vice President, Health Technology and Clinical Services, the Executive Medical Director works in partnership with the Clinical Operations EMD’s, Medical Affairs, Chief…
Added 16 mins ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Support the identification, development, and implementation of new workflows, services, and operational improvements.
Added 16 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder System, Inc.
Caledon, ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…
Added 16 mins ago
SC
Customer Service Representative
Speedy Cash Payday Advances
Prince George, BC
- Full-time
Canadian-operated, Speedy Cash has been a strong leader in the financial services industry since 1998. We are building a dynamic team of business professionals and can provide the right…
Added 16 mins ago
WS
Employer & Community Coordinator
WCG Services
Prince George, BC
- Full-time
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and…
Added 17 mins ago
Sales Associate, Hockey
Sporting Life Group
Calgary, AB
From hockey and soccer to baseball, basketball, we offer the best gear for over 13 sports and expert services for those who play to compete and play for fun.
Added 17 mins ago
Aircraft Technician- Mechanics
Westerkirk
Calgary, AB
…design, production, maintenance, repair, and overhaul (MRO) services. Our operations are supported by a team of skilled engineers, technicians, and industry professionals who are dedicated…
Added 17 mins ago
D
Private Banker
Desjardins
Ottawa, ON
- Full-time
…the standards for first-rate service, proactive contacts and support in their projects and life events. You maintain ongoing communication and meticulously follow up with wealth managers…
Added 17 mins ago
C
Universal Banker I
CIBC
Toronto, ON · Tor-Old Kingston Rd At Morrish
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 17 mins ago
CO
Clerk C - Finance and Administration
City of Winnipeg
Winnipeg, MB
- Full-time
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career…
Added 17 mins ago
AU
Représentant Livreur / Route Sales Representative
Alsco Uniforms
Montreal, QC
- $24 CAD / hour
- Full-time
Surveille et signale les activités de la concurrence. Maintient les ententes de services à jour et renouvelées.
Added 32 mins ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
…our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples,…
Added 32 mins ago
M
Assistant Manager, Business Support – Canada Contact Centre, Bank & Affinity
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…global analytics and customer feedback into clear insights, support complex escalations, and help identify opportunities that make service easier, faster and better for our customers and…
Added 32 mins ago
M
Director, IT Sourcing
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…and contracting across software, SaaS, cloud and technology services, from intake and strategy through negotiation, award and contract execution. Working closely with Technology leadership,…
Added 32 mins ago
Unit Clerk
HealthCareersInSask.ca
Prince Albert, SK
Job Description: Provides reception and clerical support to a unit/department.
Added 32 mins ago
H
Nurse Practitioner
HealthCareersInSask.ca
Kincaid, SK
- Full-time
…multi-disciplinary teams, community partners, and managers to support safe, person-centered, culturally responsive, and coordinated…
Added 32 mins ago
H
Medical Office Assistant
HealthCareersInSask.ca
Shellbrook, SK
- Part-time
Job Description: Provides medical administrative support to departments/programs including medical transcription.
Added 32 mins ago
H
Nurse B - Clinical Coordinator
HealthCareersInSask.ca
Nokomis, SK
- Part-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 32 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Watson, SK
- Part-time
Perform nursing services relating to the care of patients in long term care

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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