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Added 14 mins ago
V
Technical and Regulatory Specialist
Veolia
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 14 mins ago
CR
Senior Recovery Specialist, Learning & Capacity Building
Canadian Red Cross
Canada
- Full-time
The Senior Recovery Specialist, Learning & Capacity Building plays a key role in strengthening recovery awareness, knowledge, and capacity among communities, Indigenous partners,…
Added 14 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart Specialty Health Network
Montreal, QC · Saint-Laurent, QC
- Full-time
Participate in program training, quality calibration sessions, and ongoing professional development
Added 14 mins ago
VC
Community Health Specialist (Master's)
Vancouver Coastal Health
Gibsons, BC
- Full-time
Grow your career with employer-paid training and leadership development opportunities
Added 14 mins ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 14 mins ago
BE
Intermediate Geotechnical Engineer (Numerical Modelling Specialist) - All Locations
BGC Engineering Inc.
Vancouver, BC
- Full-time
…and inclusive work environment. BGC prides itself on offering training and mentoring opportunities to further our employees’ professional growth as well as social and wellness activities…
Added 14 mins ago
BC
Project Associate (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the…
Added 14 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Toronto, ON · Scarborough, ON
- Full-time
Can understand and communicate complex clinical data with credibility in a specialist setting
Added 14 mins ago
Senior Talent Acquisition Specialist
I M P Group International Inc.
Dorval, QC
…Whether it's hands-on experience, mentorship, or role-specific training, we aim to help you build confidence and expand your skills where it counts. Not every path looks the same; we’re…
Added 14 mins ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
…identifying unusual items and escalating accordingly; assisting with training of new team members; active participation in coaching, skill builds, huddles and brainstorming sessions;…
Added 14 mins ago
C&EM Program Specialist
FortisBC
Surrey, BC
…evaluation and reporting, and process improvement to program development, innovation, and stakeholder…
Added 14 mins ago
Occupational Health & Safety Officer (Inspector (Specialist) 3)
The Government of Nova Scotia
Port Hawkesbury, NS
Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
Added 29 mins ago
YO
Mental Health Specialist
YMCA of Greater Toronto
Torrance, ON
- Part-time
Attend staff training and meetings, participate actively, and contribute to staff development and learning.
Added 29 mins ago
YO
Payroll and HRIS Specialist
YMCA of Southern Interior BC
Kelowna, BC
- Full-time
Ongoing opportunities for learning, development and growth
Added 29 mins ago
AP
Senior Corrugated Reliability Engineer
Atlantic Packaging Products Ltd.
Hamilton, ON
- Full-time
…equipment obsolescence program. With the assistance from Automation Specialist, manage and coordinate installation of project…
Added 29 mins ago
R
Banking Advisor
RBC
Chandler, QC
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 44 mins ago
V|
Technical and Regulatory Specialist
Veolia | North America
Ottawa, ON
- Full-time
The Technical and Regulatory Specialist serves as a critical national resource for Canadian operations, combining advanced technical expertise with rigorous regulatory oversight. Operating…
Added 44 mins ago
AE
Human Resources Administrative Specialist
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading…
Added 44 mins ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
We offer training and development tools to help unlock your full potential
Added 44 mins ago
Human Resources - Senior Health & Safety Specialist
Polytainers Inc
Toronto, ON
Liaise with regulatory authorities, including the Ontario Ministry of Labour, Immigration, Training and Skills Development, during inspections and investigations.
Added 44 mins ago
NW
Director of Programs and Services
Native Womens Centre
Hamilton, ON
- Full-time
Responsible in assisting the Human Resource Manager and Payroll Specialist for hiring, orientation, training and scheduling of leadership and staff team.
Added 44 mins ago
Specialist, Health & Safety
Logistec
Halifax, NS
Participate in professional development activities and complete relevant training to support continuous improvement;
Added 44 mins ago
A
Hearing Instrument Specialist or Audiologist
Amplifon
Edmonton, AB
- Full-time
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.
Added 44 mins ago
SD
Patient Care Specialist-4
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…RRSP/Pension plans, Employee share ownership plan, professional training and development and many more…
Added 44 mins ago
UO
Program Coordinator, Obstetrics & Gynaecology
University of Calgary
Calgary, AB
- Part-time
Co-Lead the evaluation of the training program. This may include developing and piloting questionnaires, distributing questionnaires, conducting interviews, tracking academic outputs (i.e.…

Sun Life

Service Specialist

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Do you thrive in a fast-paced environment? Do you enjoy supporting multiple high-touch clients?

We are looking for an experienced Service Specialist to join SunSolutions & National Accounts within Group Benefits, Business Development. In this role, you will be responsible for servicing a block of business as well as participating in the acquisition and installation of new business. This role will report to the Service Manager, Business Development.

What will you do?

Arrange service calls with clients and meet to discuss and proactively promote Sunlife group benefit products & services
Prepare for and deliver plan member education sessions and benefit fairs
Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
Participate in finalist presentations
Provide on-going support to Plan Administrators and Plan Advisors by actively finding solutions to issues, and share ideas with team members that could improve service delivery and processes
Understand client wants and needs and take action to meet and exceed them
Work closely with Implementation Team and new clients during the implementation process to successfully install new business
Meet with new clients to gather data critical to installation of new business
Prepare revisions for plan design changes and implement new plan design changes
Manage target dates with clients and Advisors with respect to plan design changes
Actively participate in Training, Monthly Service Representative meetings, Educational training on new product offering and various process update
Actively participates in huddles & team meetings and shares learnings in a constructive manner.

What do you need to succeed?

Minimum of 3 years experience / Strong knowledge of Group Benefits with an understanding of products, processes and distribution
3 to 5 years relevant work experience in a service-related role
Post-secondary education
Client empathy and commitment to providing an excellent service and Client experience
Ability to build strong working relationships
Ability to work independently and as part of a high functioning team
Strong analytical and problem solving abilities
Proven ability to meet goals, manage high volumes of work and work collaboratively within the team, and across multiple teams
Excellent oral and written communication skills
Proficient in technological systems such as Word, Excel, PowerPoint etc.
Strong time management and organizational skills
Ability to manage deadlines and to work using influence and negotiation
Strong conflict management skills

Unique requirements:

Valid drivers license
Some travel will be required in this role
There may be times when additional work beyond the normal work day is required

What’s in it for you?

We’re proud to be a Best Workplace for Hybrid Work by Great Place to Work® Canada
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Flexible Benefits from the day you join to meet the needs of you and your family.
Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

65,000/65 000 - 98,000/98 000

Job Category:

Sales - Client Relationship Management

Posting End Date:

16/11/2026

Apply About employer

More about this job

Responsibilities

Service a portfolio of group benefits clients, proactively address client and plan administrator needs, and deliver education and training on products, services, and administrative practices. Support new business acquisition and implementation, manage plan design changes and deadlines, and collaborate with clients, advisors, and internal teams to improve service delivery.

Requirements

Requires at least three years of experience and strong knowledge of group benefits, along with relevant service experience and post-secondary education. Candidates should demonstrate excellent communication, analytical, organizational, relationship-building, and problem-solving abilities, be proficient with Microsoft Office tools, hold a valid driver's license, and be willing to travel and occasionally work beyond normal hours.

Skills

Group Benefits Knowledge
Client Service
Communication
Analytical Thinking
Problem Solving
Relationship Building
Teamwork
Time Management
Organization
Conflict Management
Negotiation
Influencing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Flexible Benefits
Pension
Stock Programs
Savings Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Business Development
Client Service
Plan Administration
Plan Advisors
Plan Member Education
Benefit Fairs
E-Services
Administrative Practices
Finalist Presentations
New Business Acquisition
Business Implementation
Plan Design Changes
Service Delivery
Process Improvement
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Conflict Management
Negotiation
Client Experience

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