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Added 8 mins ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
This is a 12-month contract with the possibility of becoming permanent. ***
Added 8 mins ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
This is a 12-month contract with the possibility of becoming permanent. ***
Added 2 hours ago
IH
Project Manager | Capital Projects Delivery
Interior Health Authority
Kelowna, BC
- Full-time
Monitors all stages of construction to ensure cost effectiveness, adherence to contract terms of reference, and consistency with technical and functional program requirements.
Added 2 hours ago
SU
Corporate Security Officer (CSO) , Canada
Saab UK
Ottawa, ON
- Full-time
Experience working with the Canadian Industrial Security Manual and Contract Security Program requirements.
Added 3 hours ago
AA
Chef de service Magasin - HO Store Manager
Airbus Aircraft
Montreal, QC
- Full-time
The A220 commercial aircraft program is seeking a Store Manager to join our Operations team based in Mirabel (Quebec, Canada).
Added 3 hours ago
B
Senior Manager, Learning & Knowledge Management
BMO
Toronto, ON · YNG
- Full-time
This role will have end-to-end ownership of Training, the Procedures Library, Change Management, and Program Communications across the Third Party Risk Management Program.
Added 3 hours ago
IB
business development manager
InsureLine Brokers (Platinum)
Calgary, AB
- Full-time
Added 3 hours ago
EI
Preconstruction PM - ICI Projects
EBC Inc.
Mississauga, ON
- Full-time
EBC is looking for a Preconstruction Project Manager to oversee all phases of the preconstruction process while working closely with the Preconstruction/Bid Director. The successful…
Added 3 hours ago
B
Property Manager
BGIS
MB · Manitoba, Canada
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 3 hours ago
SH
Quality and Patient Safety Leader
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…Centenary Site Job Type: Temporary (Fixed Term), Full time Contract Duration: 12 months Number of Positions: 1 Minimum - Maximum Hourly Rate: $52.97 - $61.407 Hours:…
Added 3 hours ago
J
Senior Project Manager
Jacobs
Toronto, ON
- $230,000 to $280,000 CAD / year
- Full-time
Jacobs is seeking an experienced Senior Project Manager (SPM) to support the delivery of a major airport expansion program in Toronto, Canada. This role will lead the planning, design,…
Added 3 hours ago
AC
Full-time Student Success Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Associate Chair or Academic Manager, the Student Success Specialist plays a vital part in a student's academic success and is an important position in the strategic…
Added 3 hours ago
AC
Full-time Institutional Research Advanced Data Analyst
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, Institutional Analytics and Planning, the IR Advanced Data Analyst develops predictive models, forecasts and advanced analytical tools to support strategic,…
Added 3 hours ago
B
Senior Marketing Manager, Lifecycle, Digital Investing
BMO
Toronto, ON · FCP
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 3 hours ago
SL
Specialist, Supplier Relationship Management
Sun Life
Waterloo, ON · Sun Life Waterloo King
- Full-time
The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party…
Added 4 hours ago
AE
Civil Engineer
Associated Engineering
Vancouver, BC
- Full-time
…including options development, planning, design, tendering and contract administration. You will have hands-on involvement leading and preparing civil designs, cost estimates,…
Added 4 hours ago
TB
Digital & eCommerce Specialist
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 4 hours ago
AX
Underwriting Manager, Middle Market Package
AXA XL
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 4 hours ago
B&
Construction Project Manager - Toronto
Burns & McDonnell
Toronto, ON
- Full-time
The Construction Project Manager supports the Engineer Procure Construct (EPC) Project Manager or Program Manager to oversee day-to-day operations from pre-construction through project…
Added 4 hours ago
HA
Intern Bachelors Embedded Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
The Honeywell Aerospace building is a controlled goods program (CGP) environment. Candidates must be eligible for CGP and Contract Security Program (CSP) clearances.
Added 4 hours ago
HA
Intern Bachelors Systems Eng
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
The Honeywell Aerospace building is a controlled goods program (CGP) environment. Candidates must be eligible for CGP and Contract Security Program (CSP) clearances.
Added 4 hours ago
HA
Intern Bachelors AI
Honeywell Aerospace
Ottawa, ON · Kanata, ON
- Full-time
The Honeywell Aerospace building is a controlled goods program (CGP) environment. Candidates must be eligible for CGP and Contract Security Program (CSP) clearances.
Added 4 hours ago
M
Senior Travel Claims Specialist
Manulife
Waterloo, ON
- Full-time
Reporting to the Manager, this position requires an expert in travel claims (medical, trip cancellation/interruption, baggage, accidental death and dismemberment, collision damage) for both…
Added 5 hours ago
S
Retail Development Specialist (12-Month Contract)
Shiseido
Markham, ON
- $65,000 to $75,000 CAD / year
- Contract
Hiring Manager: Director, National Sales Field
Added 5 hours ago
TC
Manager, Tax Compliance & Reporting (18-month contract)
The CSL Group Inc.
Montreal, QC
- Temporary
The Manager, Tax Compliance, Reporting and Risk oversees corporate tax compliance, tax accounting and reporting, and tax risk management across CSL’s Canadian and international operations.…

Sun Life

Specialist, Supplier Relationship Management

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Hybrid

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Hybrid
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: hybrid

The Specialist, Supplier Relationship Management will report to the Manager, Supplier Relationship Management and will support the Operations team in the effective management of third-party supplier relationships. This role is responsible for monitoring supplier performance, supporting operational delivery, coordinating escalations, maintaining accurate documentation, and contributing to process improvement initiatives. The successful candidate will demonstrate strong relationship management skills, analytical capability, sound judgment, attention to detail, and clear professional communication.

What will you do?

Serve as a subject matter expert for initiatives involving new technologies, supplier service changes, process enhancements, and operational improvements.
Develop and maintain effective working relationships with suppliers, internal business partners, and Operations teams to support business objectives.
Monitor supplier performance, including service levels, quality results, KPIs, forecasts, volumes, defects, trends, and turnaround times, to identify risks and improvement opportunities.
Collect, analyze, and maintain supplier data to support scorecards, service reports, Business Review meetings, and informed business decision-making.
Collaborate with stakeholders and suppliers on production activities, including planning, scheduling, change validation, testing, issue management, and resolution.
Manage end-to-end service provider escalation intake through resolution, ensuring timely follow-up, clear communication, and appropriate action.
Support supplier contract renewals, compliance & audit activities, and related governance, security, and contractual requirements.
Lead or support special projects that improve productivity, operational efficiency, administration, automation, centralization, and service delivery.
Develop and maintain training materials, procedure documentation, and SRM system information, including access configuration, performance tracking, updates, and audit records.
Provide training and guidance to internal business partners on SRM systems, processes, and responsibilities.
Contribute to a culture of continuous improvement, knowledge sharing, customer service, quality, innovation, and collaboration.

What do you need to succeed?

Strong written and verbal communication skills, with the ability to engage professionally with stakeholders at multiple levels, suppliers, and business partners.
Proven ability to work effectively in a complex, fast-paced environment while managing competing priorities.
Demonstrated accountability, ownership, and sound judgment in managing assigned responsibilities and outcomes.
Strong client focus and collaborative approach, with the ability to build productive relationships across teams and suppliers.
Excellent critical thinking and problem-solving skills, particularly in reviewing processes, managing escalations, and resolving operational issues.
Ability to work independently, identify practical solutions, and provide clear recommendations to leadership.
Strong attention to detail, with the ability to connect detailed analysis to broader business objectives.
Experience supporting transactional print, commercial print, tax production, or comparable operational processes.
Ability to learn quickly and adapt to new processes, tools, and evolving business needs.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, OneNote, and Word.

Requirements

This role requires Reliability Security Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time.
Travel to other Sun Life/Supplier offices may be required.

Assets

Advanced Excel skills or experience with reporting tools.
Supply chain certification or contract management experience, including knowledge of pricing models.
Project management skills or related experience.

Reasons why you should join us under the sun

We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
Internal mobility is supported by leaders who are dedicated to fueling your professional growth.
Flexible Benefits from the day you join to meet the needs of you and your family.
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Procurement

Posting End Date:

18/11/2026

Apply About employer

More about this job

Responsibilities

The Specialist will monitor supplier performance, manage escalations, and maintain accurate documentation to support operational delivery. They will also serve as a subject matter expert for process enhancements and collaborate with internal partners to ensure business objectives are met.

Requirements

Candidates must possess strong analytical and communication skills with experience in operational processes such as transactional or commercial print. The role requires a Reliability Security Clearance and the ability to work effectively in a fast-paced, complex environment.

Skills

Performance monitoring
Data analysis
Stakeholder management
Process improvement
Contract management
Risk identification
Operational support
Communication
Critical thinking
Problem solving
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft OneNote

Benefits

Flexible benefits
Sabbatical program
Internal mobility support
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Operations
KPIs
Service Level Agreements
Contract Renewals
Compliance
Audit
Process Improvement
Automation
Transactional Print
Commercial Print
Tax Production
Reliability Security Clearance
Project Management
Supply Chain
Data Analysis
Scorecards
Business Review
Microsoft Office
Governance

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