Student, Business Operations & Insights Analyst (Winter 2027)

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Why join Sun Life?

Our student programs provide an opportunity to gain meaningful experience while working on initiatives that make a difference for our Clients and employees. You'll collaborate with business leaders, develop practical skills, and contribute to projects that support operational excellence, innovation, and business growth.

This role offers exposure to business analysis, data and insights, continuous improvement, strategic initiatives, and operational transformation within the Canadian Contact Centre.

About the role

The Canadian Contact Centre is looking for a curious, analytical, and motivated student to support strategic and operational initiatives across the business.

This role offers hands-on experience working with leaders and cross-functional teams on initiatives that support service excellence, employee enablement, and continuous improvement. You'll gain exposure to business analysis, change management, pilot programs, operational transformation, and data-driven decision making while contributing to work that improves employee and Client experiences.

What will you do?

You'll collaborate with leaders and partners across Operations, Best Practice, Data Insights, Operational Learning, and Enablement teams to support initiatives that improve employee and Client experiences.

From day one, you'll have the opportunity to contribute to real business initiatives by supporting pilot programs, testing new ideas, analysing results, gathering feedback, and helping teams implement change. You'll work alongside business leaders to identify opportunities, solve problems, and deliver solutions that support service excellence and business growth.

Your work may include business analysis, data and insights activities, process improvement, change management, communications, and the development and delivery of knowledge-sharing and micro-learning sessions. Through this variety of experience, you'll gain exposure to a wide range of strategic and operational initiatives while making a meaningful contribution to the business.

Analysis & Insights

• Support data analysis, reporting, and insight generation for operational and strategic initiatives.
• Create reports, presentations, and visualizations that help leaders make informed decisions.
• Support testing and evaluation of new tools, technologies, and AI-enabled capabilities.

Projects, Pilots & Continuous Improvement

• Contribute to pilot programs, proof-of-concepts, and strategic initiatives from planning through implementation.
• Support project planning, prioritization, testing, and measurement activities.
• Assist with business process reviews, documentation, and identifying opportunities to improve employee and Client outcomes.

Change Management & Enablement

• Support change management and operational readiness activities for new initiatives and programs by participating in cross-functional meetings and working groups.
• Develop presentations, communications, training materials, and supporting documentation.
• Help facilitate knowledge-sharing activities, micro-learning sessions, and employee enablement opportunities.

What do you need to succeed?

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage competing priorities and meet deadlines.
• Comfortable working independently and collaboratively.
• Proficiency with Microsoft Excel, PowerPoint, and Microsoft 365 tools.
• Curiosity and a desire to learn.
• Currently enrolled in a post-secondary program in:
  • Business Commerce, Data Analytics, Statistics, Computer Science, Engineering, Economics, Psychology
• Bilingualism (French, English) required for Quebec applicants only

Note: This is a hybrid role, working in our Waterloo or Montreal office on Wednesdays and Thursdays.

What makes you stand out?

• Experience with Tableau, Power BI, SQL, or other analytical tools.
• Experience with data visualization and reporting.
• Direct experience in customer service or sales
• Knowledge of AI, automation, business analysis, or process improvement concepts.

What will you gain?

• Exposure to strategic business initiatives and operational transformation activities.
• Experience working with business leaders and cross-functional teams.
• Opportunities to strengthen analytical, communication, and problem-solving skills.
• Hands-on experience in business analysis, reporting, process improvement, and project delivery.
• Experience using modern digital and AI-enabled tools.

What's in it for you?

• A collaborative and inclusive culture where your ideas are valued.
• Opportunities to learn from experienced business leaders and subject matter experts.
• Meaningful work that contributes to improving experiences for both Clients and employees.
• Exposure to a variety of business functions and strategic priorities.
• Development opportunities that help prepare you for future career growth.

Diversity, Equity and Inclusion

At Sun Life, diversity and inclusion are at the core of who we are. A diverse workforce with a wide range of perspectives helps us better serve our Clients, communities, and one another. We welcome applications from qualified individuals from all backgrounds and are committed to providing accommodations throughout the recruitment process.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

28/10/2026