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Sun Life

Student, Process Automation Analyst (Winter 2027)

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 1, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

Process Automation Analyst - Job Description

Join Sun Life’s Digital Platforms Modernization Mainframe Services and Value Realization Office (VRO) for a hands‑on role designing, building, and testing workflow automations that help modernize our business processes. As a Student Analyst – Process Automation, you will support our teams by improving operational efficiency, enhancing internal user experience, and contributing to automation initiatives using tools such as Microsoft Power Automate, ServiceNow, Power Platform, and other internal automation ecosystems, all while learning about the mainframe environment and what it takes to power a large corporation.

This role is ideal for a student who enjoys problem solving, process improvement, and applying technology to real‑world business challenges.

What You’ll Do

Process & Requirements Analysis

Meet with stakeholders to understand workflows, pain points, and automation opportunities
Document requirements, personas, and user stories for workflow automation
Map current‑state and future‑state processes

Automation Development

Build and test automated workflows using Microsoft Power Automate, ServiceNow automation, or similar tools
Create reusable templates and best‑practice automation patterns
Follow defined development and change management standards

Testing & Quality Assurance

Develop and execute test cases to validate automation behaviour
Identify, log, and troubleshoot defects
Work with developers and SMEs to ensure solutions meet requirements

Documentation & Reporting

Create workflow documentation, SOPs, and reference guides
Assist in reporting automation or dashboard development
Maintain version control of workflow assets

Team Collaboration

Participate in Agile ceremonies (standups, planning, demos, retros)
Collaborate with product owners, architects, analysts, and automation developers
Escalate blockers early and contribute to continuous improvement

What You Bring

Currently enrolled in Computer Science, Engineering, Information Systems, Business Tech Management, Math, or a related field
Strong interest in process automation and workflow design with a curiosity to learn about delivery processes
Comfort working with tools like Microsoft Power Automate, Power Platform, ServiceNow, or similar
Analytical mindset with strong problem‑solving skills
Ability to document processes, test workflows, and validate results
Strong verbal and written communication skills
Curiosity, initiative, and desire to learn new tools and technologies
A graduation date of April 2027 or later.

Nice to Have

Experience with low‑code/no‑code tools
Familiarity with APIs, connectors, or data integrations and AI frameworks
Understanding of Agile practices
Experience with process mapping tools (Miro, Lucid, Visio)
Basic scripting (Python, JavaScript) considered an asset

What You’ll Gain

Real experience building and releasing automations used by Sun Life teams
Knowledge of the mainframe platform
Exposure to enterprise‑scale modernization and digital transformation work and the role the VRO plays to delivery at scale
Skill development in automation, process analysis, testing, and documentation
Opportunity to present deliverables to leaders and stakeholders
A supportive learning environment and mentorship within the VRO
Insight into how automation accelerates Sun Life’s technology and business strategy

What's in it for you?

At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and live healthier lives.
As a student, you’ll make a real impact by contributing to meaningful work, gaining valuable experience and actively working towards your team’s goals.
You’ll join our unique student culture, designed to help you grow both personally and professionally beyond your role. We offer professional development workshops, student awards, socials and many more exciting opportunities.
We are honored to be recognized as Canada’s Best Employers for Recent Graduates and Canada's Best Workplaces by Great Place to Work in 2025.
Your student journey is just the beginning and we're proud to help many who choose Sun Life to transition into permanent roles after graduation.

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

30/09/2026

Apply About employer

More about this job

Responsibilities

Analyze stakeholder workflows and requirements, identify automation opportunities, and build and test automated workflows using tools such as Power Automate and ServiceNow. Document processes and test results, support reporting, collaborate with cross-functional teams in Agile ceremonies, and contribute to continuous improvement.

Requirements

Applicants must be enrolled in a relevant program such as Computer Science, Engineering, Information Systems, Business Technology Management, or Mathematics, and have a graduation date of April 2027 or later. The role calls for an interest in automation, analytical and problem-solving ability, communication and documentation skills, and willingness to learn; familiarity with low-code tools, APIs, Agile, process mapping, or scripting is an asset.

Skills

Process Automation
Workflow Design
Microsoft Power Automate
Power Platform
ServiceNow
Requirements Analysis
Process Mapping
Workflow Testing
Quality Assurance
Defect Troubleshooting
Technical Documentation
Agile Practices
Problem-Solving
Communication
Python
JavaScript

Benefits

Professional Development Workshops
Student Awards
Social Events
Mentorship

Visa sponsorship

Not detected in the job text

Keywords

Process Automation
Workflow Automation
Microsoft Power Automate
Power Platform
ServiceNow
Mainframe
Requirements Analysis
User Stories
Process Mapping
Low-Code/No-Code
APIs
Connectors
Data Integrations
Artificial Intelligence Frameworks
Agile
Testing
Quality Assurance
Defect Management
Change Management
Documentation
Standard Operating Procedures
Dashboards
Version Control
Miro
Lucid
Visio
Python
JavaScript
Digital Transformation
Continuous Improvement

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