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Added 6 mins ago
B
Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
Added 6 mins ago
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SENIOR ADVISOR, PROCUREMENT
BDC
Montreal, QC
- Full-time
Execute contract management processes to support cost-effective delivery by proactively managing contracts, incentivizing the supplier to improve its business performance;
Added 6 mins ago
HI
Accounting & Compliance Manager
HUB International
Chilliwack, BC
- Full-time
The Accounting & Compliance Manager leads a team of accounting professionals responsible for supporting insurance brokerage and enterprise accounting operations within the HUB Financial…
Added 6 mins ago
GP
Staff Product Manager, Professional Experience
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
Our hive is looking for a Staff Product Manager to lead the professional experience, a dedicated focus for ecobee. Professionals strongly influence which controls are installed and…
Added 6 mins ago
AC
Product Manager - SAP Release Manager
Air Canada
Toronto, ON
- Full-time
Air Canada seeks a highly motivated and experienced Product Manager (SAP Release Manager) to lead the end-to-end planning, governance, coordination, and execution of SAP releases. The role…
Added 6 mins ago
DH
Lead, Cyber Security
De Havilland Aircraft of Canada Limited
Calgary, AB
- Full-time
Coordinate cybersecurity capacity, service intake, and delivery with the accountable people manager and IT leadership.
Added 6 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 21 mins ago
Q
Business Development Manager/Field Sales - (Parcel Lockers) - Vancouver, BC, Canada
Quadient
Vancouver, BC
- $80,000 to $108,196 CAD / year
- Full-time
As a Business Development / Site Acquisition Manager, you will play a critical role in expanding our parcel locker footprint by identifying, securing, and developing high-value locations…
Added 21 mins ago
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Program Manager
Equus
Bath, ON · Loyalist Township/Bath, Ontario
- $32.5 CAD / hour
- Full-time
The Program Manager reports to the Project Director for a given region and provides leadership through planning, implementing, coordinating, and evaluating Agilec sites/projects to ensure…
Added 21 mins ago
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Nitrogen Operator
Linde
AB · Edmonton, AB
- Internship
Accurately complete job logs, customer delivery tickets, and trip reports is part of your role
Added 22 mins ago
PC
Senior Project Technologist
Pinchin Canada
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Pinchin is seeking a Senior Project Technologist to join our Environmental Due Diligence & Remediation team in GTA. The role reports to the Operations Manager.
Added 22 mins ago
SM
RQ11699 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Project Manager/Leader with extensive experience managing large-scale, complex, high-profile, and high-risk I&IT projects within enterprise or public-sector…
Added 22 mins ago
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Senior Director, Clinical Development Change & Transformation Lead
Evinova
Mississauga, ON
- Full-time
…Innovation & Transformation leadership, you will lead the day-to-day delivery: redesigning processes with functional owners, preparing and equipping the workforce for change, and building…
Added 22 mins ago
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Production Support Analyst (Akamai / Web Platforms)
W3Global
Toronto, ON
- $50 to $60 CAD / hour
- Contract
Troubleshoot and resolve application, network, system, DNS, SSL, and infrastructure-related issues.
Added 22 mins ago
OI
Bilingual Project Manager
OXARO Inc.
Ottawa, ON
- Contract
Support and coordinate field trials and pilot activities, including delivery plans, stakeholder coordination, and site and vehicle access.
Added 22 mins ago
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Director Enterprise Applications, Data
TEEMA
Vancouver, BC
- $160,000 to $215,000 CAD / year
- Full-time
You’ll build and lead the firm’s enterprise application, data and integration capabilities. A key part of the mandate is transforming how the development team works through AI-assisted…
Added 22 mins ago
D
Manager, Finance Data and Systems - Operate
Deloitte
Toronto, ON
- Full-time
We are seeking a Manager, Finance Data and Systems to support the delivery and evolution of enterprise financial reporting, business intelligence, and data solutions. This role will work at…
Added 22 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Through the application of appropriate management techniques, the Project Manager will lead and manage the efforts of the Project Team to achieve the project's objectives and meet project…
Added 36 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 36 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11680
Added 36 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…Human Capital Management (HCM), system analysis and design, application upgrades, and enterprise-level HR and payroll systems. The ideal candidate will have experience with PeopleSoft…
Added 36 mins ago
JI
Project Manager, Inbound Logistics
J.D. Irving, Limited
Dartmouth, NS
- Full-time
As a Project Manager, Inbound Logistics, you will lead high-impact supply chain projects focused on inbound transportation, warehousing, and inventory management. Working with internal…
Added 36 mins ago
AI
Full Stack Developer
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…underpin Alberta's regulated iGaming market. Reporting to the Manager, Data Platforms, this position is responsible for end-to-end application development, from requirements gathering and…
Added 36 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 51 mins ago
A
SOC Manager (Secret Cleared)
Accenture
Ottawa, ON
- Full-time
Act as service delivery manager and Subject Matter Expert (SME) to the SOC team during the run phase of the service

Sun Life

Team Lead, Billing & Payment Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership and professional skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop a team of five employees to deliver high-quality service and achieve operational objectives. Additionally, you will monitor performance metrics, build stakeholder partnerships, and drive continuous improvement initiatives.

Requirements

The role requires experience in leading and developing teams within an operational environment, along with strong analytical and communication skills. Candidates must be able to manage multiple priorities and possess a solid understanding of performance management and process improvement.

Skills

Team leadership
Coaching
Performance management
Operational effectiveness
Stakeholder management
Data analysis
Conflict resolution
Process improvement
Collections management
Account reconciliation
Customer outreach
Microsoft Office
Excel
Insurance industry knowledge
Change leadership
Problem-solving

Benefits

Flexible benefits
Continuous learning
Coaching
Networking
Development programs
Sabbatical program

Visa sponsorship

Not detected in the job text

Keywords

Billing & Payment Services
Team Lead
Operations
Performance Management
Operational Metrics
Stakeholder Management
Change Leadership
Collections Management
Account Reconciliation
Microsoft Office
Excel
Individual Insurance
Group Retirement Services
Group Benefits
Hybrid Work
Continuous Improvement
Financial Security
Reliability Status
Data Analysis
Conflict Resolution

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