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Jobs in Canada

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Added 10 mins ago
VC
Regional Program Medical Director - Primary Care, Home and Community Health
Vancouver Coastal Health
Vancouver, BC
- Part-time
Reporting to the Vice President, Medicine and Academic Affairs (VPMAA), the Regional Program Medical Director, Primary Care, Home and Community Care operates under the strategic direction…
Added 10 mins ago
CC
Account Representative 5 - Union
Coastal Community
Campbell River, BC
- Full-time
We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for an Account Representative, so if you’re…
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Full-time
Significant opportunity for growth, experience and learning
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Victoria Square, Regina, SK
- Part-time
Significant opportunity for growth, experience and learning
Added 10 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Burnaby, BC
- Other
If you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts! At Bartlett, we value a strong culture of excellence in safety,…
Added 10 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Summerland, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 10 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Maple Ridge, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 10 mins ago
BT
Arborist Climber
Bartlett Tree Experts
Victoria, BC
- Other
Performing ground, tree climbing, and aerial lift duties in support of specific job assignments, as directed by the Arborist Crew Leader and Local Manager
Added 10 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 10 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Paradise, NL
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 24 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 24 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Terrebonne, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 24 mins ago
NB
Senior Private Banker
National Bank of Canada
Laval, QC
- Full-time
A career as a Senior Private Banker at National Bank means acting as a trusted expert in credit and financing solutions for high-net-worth clients. Working in partnership with National Bank…
Added 24 mins ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 24 mins ago
NB
Banking Advisor
National Bank of Canada
Aurora, ON
- Part-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 24 mins ago
NB
Manager, Financing Solutions - Real Estate Group
National Bank of Canada
Vancouver, BC
- Full-time
Our learning-by-doing training programs, combined with access to experienced real estate professionals, will support your continued growth and development.
Added 24 mins ago
TL
In-house Legal Counsel
Toronto Lawyers Association
Toronto, ON
- $135,000 to $150,000 CAD / year
- Full-time
Support corporate matters. Governance, entity structure, and other company-level legal needs as MedMe scales across two countries.
Added 24 mins ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
5+ years in a high-performance B2B technology sales organization, in sales, enablement or learning and development, including at least 3 years as a direct-to-market quota-carrying…
Added 24 mins ago
PG
Junior Project Manager
Prica Group Construction Management Inc.
Waterloo, ON
- Full-time
The Junior Project Manager supports the project team in the planning, coordination, administration, and successful delivery of construction projects. This role is responsible for…
Added 25 mins ago
TH
Order Picker: Full Time - SQUAMISH
The Home Depot
Squamish, BC
- Full-time
Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally…
Added 25 mins ago
Casino Host-PET
Great Canadian Entertainment
Peterborough, ON
Under the general direction of the Regional Marketing Manager, the Casino Host, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive…
Added 25 mins ago
Casino Host-TIC
Great Canadian Entertainment
Gananoque, ON
Under the general direction of the Regional Marketing Manager, the Casino Host, will be responsible for networking with our VIP guests in conjunction with our Operations Managers to drive…
Added 25 mins ago
Executive Housekeeper
Wickaninnish Inn
Tofino, BC
Be responsible and accountable for the actions of the housekeeping team, working as a “hands-on manager” to meet or exceed guest expectations.
Added 25 mins ago
SC
2 Grocery - Supervisor Full-Time Graveyards @ Our Broadmead Location
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The Grocery Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the department…
Added 25 mins ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…

Sun Life

Team Lead, Billing & Payment Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership and professional skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop a team of five employees to deliver high-quality service and achieve operational objectives. Additionally, you will monitor performance metrics, build stakeholder partnerships, and drive continuous improvement initiatives.

Requirements

The role requires experience in leading and developing teams within an operational environment, along with strong analytical and communication skills. Candidates must be able to manage multiple priorities and possess a solid understanding of performance management and process improvement.

Skills

Team leadership
Coaching
Performance management
Operational effectiveness
Stakeholder management
Data analysis
Conflict resolution
Process improvement
Collections management
Account reconciliation
Customer outreach
Microsoft Office
Excel
Insurance industry knowledge
Change leadership
Problem-solving

Benefits

Flexible benefits
Continuous learning
Coaching
Networking
Development programs
Sabbatical program

Visa sponsorship

Not detected in the job text

Keywords

Billing & Payment Services
Team Lead
Operations
Performance Management
Operational Metrics
Stakeholder Management
Change Leadership
Collections Management
Account Reconciliation
Microsoft Office
Excel
Individual Insurance
Group Retirement Services
Group Benefits
Hybrid Work
Continuous Improvement
Financial Security
Reliability Status
Data Analysis
Conflict Resolution

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