Find work in Canada.

515,387 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
WI
HSE Site Representative
WSP in Canada
YT · Yukon Territory, Canada
- Full-time
…the Northwest Territories. Working as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work…
Added 1 min ago
WM
310T Apprentice Level 2+ (Second shift).
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 1 min ago
MG
Guest Attendant/UCP (Nights)
Mistral Group of Companies
ON · Brighton, Ontario
- Full-time
Reporting to the Health and Wellness Manager, the Guest Attendant is responsible for providing a warm, welcoming, and supportive environment for residents, families, and visitors within…
Added 1 min ago
FO
Chargé de projets I / Project Manager
First Onsite - CA
Dorval, QC
- Full-time
…and attention to detail? If that sounds like you, our Project Manager (internally known as Project Manager I) role could be the opportunity to grow your career! You'll manage property…
Added 1 min ago
SA
Facility Service Worker
Signature Aviation
Richmond, BC
- Full-time
…performs duties under the direction of the Facility Maintenance Manager and may be called upon to respond to urgent maintenance and equipment…
Added 1 min ago
S
Warehouse Specialist, Canada
Saab
Halifax, NS
- Full-time
Supporting the Warehouse Manager and collaborating closely with the Logistics Coordinator
Added 1 min ago
PL
Project Coordinator
Philson Ltd.
Fredericton, NB
- Full-time
Philson Ltd, a leading Heavy Civil Contractor located in the Fredericton Region is seeking the right candidate to join our team as a Project Coordinator.
Added 1 min ago
LS
Community Peace Officer (Level 1)
Lac Ste. Anne County
Sangudo, AB
- Full-time
Reporting to the Enforcement Services Manager, this role provides effective patrol services, investigates complaints, enforces applicable municipal bylaws and authorized provincial…
Added 1 min ago
TS
Store Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Pay attention to store security, by monitoring activity within the store.
Added 1 min ago
YD
Operations Manager, Term Role – 6 months – Application Deadline: October 30, 2026
Yellowknives Dene First Nation
Yellowknife, NT
- Contract
Reporting directly to the Director, Public Works & Infrastructure, the Operations Manager is responsible for the day-to-day operation and maintenance (O&M) of all PWI services and assets.…
Added 1 min ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
…and services. The Executive Director provides leadership to a team of staff and contractors responsible for fundraising, volunteer engagement, career development programming, digital…
Added 1 min ago
OE
AOI Operator (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 USD / hour
- Full-time
…partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and…
Added 1 min ago
PI
Team Lead Central Unmarks
Purolator Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Supports the Manager in maintaining effective daily operations and team communication.
Added 1 min ago
CT
Value Stream Supervisor
Cam Tran
Spruce Grove, AB
- Full-time
…their success through ongoing feedback. The VSS supports the Team Leader with managing of the day to day activities to ensure smooth flow of the production line providing leadership to the…
Added 16 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Organize, direct, manage and coordinate the project team members to build teamwork and ensure high performance. Provides leadership and pro-active management and direction for a cohesive…
Added 16 mins ago
Senior Operations Manager, Home Safety
Opendoor
Toronto, ON
Opendoor uses data, technology and AI to make buying and selling a home simple. As Senior Operations Manager, you’ll lead our Home Safety team to protect people and vacant homes across our…
Added 16 mins ago
Constable - Assertive Community Treatment (ACT) (INTERNAL ONLY) 2026
Victoria Police Department
Victoria, BC
The ACT Team provides intensive case management for individuals with a history of mental health disease, addiction challenges and chronic lack of stable housing. ACT Teams are comprised of…
Added 16 mins ago
O
Anti-Money Laundering (AML) Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
…passionate student to join our Anti-Money Laundering (AML) team. As part of the broader Compliance & Investigations department, you will gain exposure to the four pillars of our AML…
Added 16 mins ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Advise on suitability of technology stacks to define principles / key constraints for solution components; rallies the team around these principles to determine security / scalability…
Added 16 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The pace of business and technology transformation, particularly with AI, is outpacing the organization's ability to absorb change. The Workforce Readiness team exists to close that gap.
Added 16 mins ago
C
Courtesy Clerk (Grocery, part-time), Swan River - Swan Valley Co-op
Co-op
Swan River, MB
- Part-time
Reporting to the Grocery Manager, the Courtesy Clerk's responsibilities will include the following:
Added 16 mins ago
C
Meat Cutter
Co-op
Wainwright, AB
- Part-time
…our Food Store in Wainwright, Alberta. Reporting to the Meat…
Added 16 mins ago
GH
Team Lead Guest Services
Germain Hôtels
AB · Calgary, AB
- Full-time
Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions…
Added 31 mins ago
CG
Sanitation Supervisor
C.H. Guenther & Son
Calgary, AB
- Full-time
…company. This position is responsible for working with the QA Manager and the quality staff on key programs such as third party audits, regulatory audits, customer audits, departmental…
Added 31 mins ago
FT
Athletics Facilities and Events Officer
Fanshawe Toronto@ILAC
London, ON
- Full-time
Join the team behind the game! Fanshawe College is looking for a dedicated individual to support the day-to-day operations of our Athletics facilities and varsity events. From preparing…

Sun Life

Team Lead, Billing & Payment Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership and professional skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop a team of five employees to deliver high-quality service and achieve operational objectives. Additionally, you will monitor performance metrics, build stakeholder partnerships, and drive continuous improvement initiatives.

Requirements

The role requires experience in leading and developing teams within an operational environment, along with strong analytical and communication skills. Candidates must be able to manage multiple priorities and possess a solid understanding of performance management and process improvement.

Skills

Team leadership
Coaching
Performance management
Operational effectiveness
Stakeholder management
Data analysis
Conflict resolution
Process improvement
Collections management
Account reconciliation
Customer outreach
Microsoft Office
Excel
Insurance industry knowledge
Change leadership
Problem-solving

Benefits

Flexible benefits
Continuous learning
Coaching
Networking
Development programs
Sabbatical program

Visa sponsorship

Not detected in the job text

Keywords

Billing & Payment Services
Team Lead
Operations
Performance Management
Operational Metrics
Stakeholder Management
Change Leadership
Collections Management
Account Reconciliation
Microsoft Office
Excel
Individual Insurance
Group Retirement Services
Group Benefits
Hybrid Work
Continuous Improvement
Financial Security
Reliability Status
Data Analysis
Conflict Resolution

Report this job