Jobs in Canada

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Added 6 mins ago
Part Time Tailor
Moores Clothing
Grande Prairie, AB
Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.
Added 6 mins ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees
Added 6 mins ago
S
Marketing Manager
Stagevision
Mississauga, ON
- $100,000 to $115,000 CAD / year
- Full-time
…decades later, we are a Canadian-owned audiovisual and live-event production company trusted by leading organizations to bring complex events to life with technical expertise, creativity…
Added 51 mins ago
Senior CAPEX Engineering Manager
Amrize
Mississauga, ON
We’re seeking a Senior CAPEX Engineering Manager who’s ready to put your skills to work on projects that matter - and build a career with a company that’s building North America.
Added 51 mins ago
Production Manager
Amrize
Saint-Constant, QC · St-Constant, Queb
Join Amrize as a Production Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 1 hour ago
SH
Dietary Aide
Shared Health-Soins Communs
Souris, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 1 hour ago
CC
Labourer
Colas Canada Inc.
Revelstoke, BC
- $25 to $30 CAD / hour
- Temporary
Road construction, asphalt paving, aggregate production, hot mix asphalt and ready-mix concrete supply are the core activities. In addition, the Company acts as general contractor on civil…
Added 1 hour ago
OH
QA/QC Regulatory Officer
Omnia Holdings
Sudbury, ON
- Full-time
Regulatory Compliance and Cross-Border Readiness
Added 2 hours ago
KC
Warranty Advisor
Kia Canada
Mississauga, ON
- Full-time
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Added 2 hours ago
AH
Maintenance Worker III
Alberta Health Services
AB · Edmonton, AB
- Temporary
The incumbent will work rotating shifts including weekends and will be asked to rotate on-call responsibilities · Must possess a valid Class 5 Driver’s Licence
Added 3 hours ago
LT
Software Developer II
LMI Technologies
Burnaby, BC
- Full-time
…strong technical fundamentals required to steer AI to craft production-grade deliverables as efficiently as…
Added 3 hours ago
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Director, Partner Sales
Wagepoint
Remote, Canada
- $145,000 to $162,000 CAD / year
- Full-time
- Remote
A track record of achieving team sales targets through coaching, leadership, and performance management, rather than relying on personal sales production.
Added 4 hours ago
GC
Sr. Community Developer - Far Cry
Game Companies
Montreal, QC
- Full-time
…cross-functional projects, working with Community Managers,…
Added 4 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
This is a hands on keyboard and team lead/manager role.
Added 5 hours ago
JI
Senior Project Manager – ERP Implementations | Gestionnaire de projets senior – Implantations ERP
Jesta I.S.
Montreal, QC
- Full-time
Hybrid work: two days per week in our Montreal office
Added 6 hours ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
…maintenance personnel & contractors. The position works closely with Production, Purchasing, Quality, Sanitation and Plant Management to ensure all Process Control is effective and well…
Added 6 hours ago
W
Production Coordinator (Episodic)
WildBrain
Vancouver, BC
- Full-time
Update reports daily to reflect progress and/or flag concerns to the Production Manager
Added 7 hours ago
AC
Lead Cook/Sous Chef
Aramark Canada
Kingston, ON
- Part-time
Produces and maintains work schedules and may prepare production records.
Added 7 hours ago
AC
Dietary Aide
Aramark Canada
Vaughan, ON
- Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 7 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Souris, MB
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 7 hours ago
System Technologist, Process Controls
Lactalis
Belleville, ON
…maintenance personnel & contractors. The position works closely with Production, Purchasing, Quality, Sanitation and Plant Management to ensure all Process Control is effective and well…
Added 7 hours ago
J
Associate Vice President, Salesforce Engineering & Development
Jobgether
Canada
- Full-time
…a Quality Engineering Lead, and a Salesforce Administration Manager, establishing clear accountability and effective leadership…
Added 7 hours ago
U
Team Lead Level Designer [Splinter Cell Remake]
Ubisoft
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
As a Team Lead Level Designer on Splinter Cell Remake at Ubisoft Toronto, you will support the Project Lead and Production Manager in ensuring level design quality, clear direction, and…
Added 7 hours ago
MS
Principal Platform Infrastructure Engineer (Containers)
Menlo Security Inc.
Canada
- Full-time
…spanning multiple environments globally from development to production. We manage infrastructure as code with Terraform and Spacelift orchestration, and deploy services using Helm charts.…
Added 7 hours ago
AC
Chef Manager - Business Dining
Aramark Canada
Brampton, ON
- Full-time
Aramark is recruiting an experienced Chef Manager to manage our culinary operations for a Business Dining operation in Brampton, ON. The operation includes a large cafeteria, a Tim Hortons,…

Sun Life

Team Lead, Billing & Payment Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

Apply on sunlife.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership and professional skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply on sunlife.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

You will lead, coach, and develop a team of five employees to deliver high-quality service and achieve operational objectives. Additionally, you will monitor performance metrics, build stakeholder partnerships, and drive continuous improvement initiatives.

Requirements

The role requires experience in leading and developing teams within an operational environment, along with strong analytical and communication skills. Candidates must be able to manage multiple priorities and possess a solid understanding of performance management and process improvement.

Skills

Team leadership
Coaching
Performance management
Operational effectiveness
Stakeholder management
Data analysis
Conflict resolution
Process improvement
Collections management
Account reconciliation
Customer outreach
Microsoft Office
Excel
Insurance industry knowledge
Change leadership
Problem-solving

Benefits

Flexible benefits
Continuous learning
Coaching
Networking
Development programs
Sabbatical program

Visa sponsorship

Not detected in the job text

Keywords

Billing & Payment Services
Team Lead
Operations
Performance Management
Operational Metrics
Stakeholder Management
Change Leadership
Collections Management
Account Reconciliation
Microsoft Office
Excel
Individual Insurance
Group Retirement Services
Group Benefits
Hybrid Work
Continuous Improvement
Financial Security
Reliability Status
Data Analysis
Conflict Resolution

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Work requirements

Jobs in Canada