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Added 7 mins ago
PL
Front Desk Manager
Pomeroy Lodging
Vermilion, AB
- Full-time
…guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading and teaching your people to make…
Added 7 mins ago
S
Sr. Staff Technical Program Manager - Data (Canada )
Shopify
Canada
- Full-time
Shopify's Technical Program Managers (TPM) manage large-scale missions and programs to build the best product for our merchants, enabling entrepreneurship and creating new value for the…
Added 7 mins ago
PL
Front Desk Agent
Pomeroy Lodging
Dawson Creek, BC
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 7 mins ago
PL
Front Desk Supervisor
Pomeroy Lodging
Vermilion, AB
- Full-time
…guest. Your role is very important because you are your team's leader, teacher, and role model. Additionally, you will achieve excellence by leading your people to make business decisions…
Added 7 mins ago
PL
Banquet Server (morning shifts)
Pomeroy Lodging
Grande Prairie, AB
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 7 mins ago
PI
Product Designer - Critical Environments
Price Industries
Winnipeg, MB
- Full-time
…and knowledgeable follow-up service have made Price a market leader in supplying air distribution, critical controls, and noise control…
Added 7 mins ago
PL
Chef De Patie
Pomeroy Lodging
Olds, AB
- Full-time
…for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are…
Added 7 mins ago
PL
Third Cook
Pomeroy Lodging
Olds, AB
- Full-time
…for our guests. You will achieve this by executing a culinary program that matches the brand experience, ensuring quality is delivered every time and making business decisions that are…
Added 7 mins ago
PL
Housekeeping Attendant
Pomeroy Lodging
Prince George, BC
- Full-time
Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our…
Added 7 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Mission Systems–Canada
Calgary, AB
- Full-time
…Intelligence, Surveillance and Reconnaissance – Targeting) program, you’ll work across multiple engineering disciplines to help bring together communications systems, tactical radios and…
Added 7 mins ago
VC
Regional Program Medical Director - Primary Care, Home and Community Health
Vancouver Coastal Health
Vancouver, BC
- Full-time
Vancouver Coastal Health (VCH) is seeking an engaging and collaborative clinical staff leader for the role of Regional Program Medical Director, Primary Care, Home and Community Care who…
Added 7 mins ago
CC
Warehouse Night Supervisor
Coca-Cola Canada Bottling Limited
Calgary, AB
- Full-time
Be a leader, a good communicator, and a convener as needed.
Added 7 mins ago
ZA
Sales Administrator - Zanchin Automotive Group - 26332
Zanchin Automotive Group
Vaughan, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
ZA
Financial Service Advisor - Newmarket Nissan Infiniti (26288)
Zanchin Automotive Group
Newmarket, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
ZA
Junior Accountant - Zanchin Automotive Group -26333
Zanchin Automotive Group
Vaughan, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
CI
Principal Architect
Camis Inc
Guelph, ON
- Full-time
Camis is a recognized industry leader in reservation and park management technology. We connect people to a world of memorable experiences through our robust, user-friendly reservation…
Added 7 mins ago
ZA
Sales Consultant - Newmarket Nissan Infiniti - 26095
Zanchin Automotive Group
Newmarket, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
ZA
Detailer - Newmarket Nissan Infiniti - 26330
Zanchin Automotive Group
Newmarket, ON
- Full-time
Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
I
Directeur, Services juridiques - Indemnisation
Intact
Dartmouth, NS
- Full-time
You’ll grow as a people leader as you create an engaging and positive environment for your team that encourages both professional and personal development.
Added 7 mins ago
W
Manager, Maintenance / Maintenance Manager - French
Wonderbrands
Gatineau, QC
- Full-time
Un leader avec d'excellentes compétences interpersonnelles, organisationnelles et de communication qui interagit facilement avec les autres et est apte à diriger et à motiver une équipe.
Added 7 mins ago
ZA
Accounting & Payroll Administrator - BMW Kingston (26331)
Zanchin Automotive Group
Kingston, ON
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Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance…and so much more
Added 7 mins ago
AL
Compliance Manager
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
- Full-time
…Manager will support the day-to-day delivery of the Compliance program for a federally and provincially licenced Property & Casualty (P&C) insurance company. This role provides practical…
Added 7 mins ago
Manager, Bakery-EHSS
Aspire Bakeries
Hamilton, ON · Ancaster, ON
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 7 mins ago
E
Assistant Director of Care (ADOC) - Full Time (FT) - Tuxedo Villa - Bonuses Available
Extendicare
Winnipeg, MB · LTC - Tuxedo Villa (Corydon Ave.)
- Full-time
Reporting to the Director of Care, the Assistant Director of care (ADOC) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and…
Added 7 mins ago
C
Apprentice General Manager
Chipotle
Orleans, ON
- Full-time
Act as the leader on duty, ensuring speed of service, accuracy, and positive guest experience

Sun Life

Team Lead, Billing & Payment Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership and professional skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

You will lead, coach, and develop a team of five employees to deliver high-quality service and achieve operational objectives. Additionally, you will monitor performance metrics, build stakeholder partnerships, and drive continuous improvement initiatives.

Requirements

The role requires experience in leading and developing teams within an operational environment, along with strong analytical and communication skills. Candidates must be able to manage multiple priorities and possess a solid understanding of performance management and process improvement.

Skills

Team leadership
Coaching
Performance management
Operational effectiveness
Stakeholder management
Data analysis
Conflict resolution
Process improvement
Collections management
Account reconciliation
Customer outreach
Microsoft Office
Excel
Insurance industry knowledge
Change leadership
Problem-solving

Benefits

Flexible benefits
Continuous learning
Coaching
Networking
Development programs
Sabbatical program

Visa sponsorship

Not detected in the job text

Keywords

Billing & Payment Services
Team Lead
Operations
Performance Management
Operational Metrics
Stakeholder Management
Change Leadership
Collections Management
Account Reconciliation
Microsoft Office
Excel
Individual Insurance
Group Retirement Services
Group Benefits
Hybrid Work
Continuous Improvement
Financial Security
Reliability Status
Data Analysis
Conflict Resolution

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