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Sun Peaks Grand Hotel & Conference Centre

Front Office Manager

BC, Canada
Sun Peaks Mountain, BC, Canada

Salary: $65,000 per year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Salary: $65,000 per year
Job type: Full-time
Apply by: May 11, 2027
Experience: 3 years’ minimum Front Desk experience with a minimum of 2 years of service in a leadership role;
Posting language: English
Posted: Nov 12, 2026

Original job description

Imagine finishing your workday just steps away from the slopes, spending your winter days skiing or snowboarding, or enjoying summer evenings after a round of golf or a hike through the wildflowers. At Sun Peaks, you have the opportunity to combine an exciting career in hospitality with an incredible mountain lifestyle.

As a key member of the Rooms leadership team at Sun Peaks Grand Hotel & Conference Centre, the Front Office Manager plays an important role in creating memorable guest experiences while leading and developing a high-performing team. Working closely with the Director of Operations, you will oversee the day-to-day Front Office operations, support team member development through coaching, mentoring and ongoing feedback, and help foster a positive, service-driven team culture.

If you're a people-focused hospitality leader looking for your next career opportunity in a place where adventure is right outside your door, we'd love to hear from you. Come work, live and play where you belong!

Note: The Front Office runs 24 hours a day, 365 days a year; flexible shift availability to work as business levels dictate (weekends, evenings and some overnights) is an asset.

Salary: $65,000 per year

Physical Requirement

Sedentary, work activities involve handling loads up to 5 kg; Predominately working in an indoor setting.

Accountabilities

Demonstrates what it means to be a ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team.
Analyzes service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the front office team.
Owns departmental full cycle recruitment efforts such as conducting interviews, hiring and departmental onboarding.
Ensures upselling techniques are utilized to maximize room occupancy and overall revenue.
Monitors cost control efforts and interprets financial statements; making recommendations for budget and forecast.
Monitors the team members performance through supervision and service quality audits, providing timely feedback and recognition.
Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance.
Oversees front office supplies and par stock levels, researches product replacements and replenishments, reviews supplier contracts and brand standards, monitors supplier performance, and identifies opportunities for cost efficiencies.

Ideal Candidate

3 years’ minimum Front Desk experience with a minimum of 2 years of service in a leadership role; Experience in a hotel setting or related industry is required; Resort experience is a strong asset
Post-secondary education in hospitality or related discipline preferred
Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
Professional and well organized with excellent communication skills in English, both written and verbal
Excellent problem-solving abilities and ability to think on your feet
Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
Must have the ability to supervise, mentor, train and motivate a team
Ability to work within and promote an innovative and multi-tasked environment
Strong working knowledge of hotel systems, specifically Agilysys Versa would be a strong benefit
Proficiency with computer systems required, such as Microsoft Windows applications
A level of financial acumen and ability to budget, forecast, and interpret financial statements

What You Can Expect From Us

The Sun Peaks Grand culture encourages individual initiative and a collaborative approach to delivering our guests' finest mountain resort experience. We value innovation and development that contribute to business success and personal growth. We also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

A sneak peek into some of the perks and benefits our Full-Time employees enjoy:

Full access Winter/Summer Season Lift, Trail and Golf passes
3 weeks of paid vacation
Dining discounts within our hotel & resort outlets
Benefits plan and additional wellness components, including Health Spending Account and EFAP
Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to our top performers
Participation in the RRSP and matching DPSP programs
Retail discounts in Resort owned outlets
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities

Click Apply Now or Copy and Paste the Link - https://sunpeaks.clearcompany.com/careers/jobs/4e359d71-5aa6-93f1-e1e7-d7a3a03fea4c/apply?source=3863098-CS-58771

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead daily Front Office operations and model excellent guest service while recruiting, onboarding, coaching, and developing team members. Analyze guest satisfaction data, support revenue and cost-control efforts, contribute to budgets and forecasts, and oversee supplies and supplier performance.

Requirements

Candidates need at least three years of Front Desk experience, including at least two years in a leadership role, and experience in a hotel or related industry; resort experience is an asset. A hospitality-related post-secondary education is preferred, along with strong communication, team leadership, problem-solving, computer, hotel systems, and financial skills.

Skills

Front Office Operations
Guest Service
Team Leadership
Recruitment
Employee Onboarding
Coaching and Mentoring
Performance Management
Service Quality Auditing
Revenue Optimization
Upselling
Budgeting and Forecasting
Financial Statement Analysis
Cost Control
Inventory and Supply Management
Problem-Solving
Communication

Benefits

Winter and Summer Lift, Trail, and Golf Passes
Three Weeks of Paid Vacation
Dining Discounts
Health Benefits Plan
Health Spending Account
Employee and Family Assistance Program
Performance Incentive Bonus
RRSP and Matching DPSP Programs
Retail Discounts
Partner Hotel Programs
Friends and Family Hotel Rates
Professional Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Front Desk
Hotel Operations
Hospitality
Guest Experience
Guest Service
Team Leadership
Recruitment
Onboarding
Coaching
Mentoring
Performance Management
Service Quality Audits
Revinate
Agilysys Versa
Microsoft Windows
Upselling
Room Occupancy
Revenue Optimization
Cost Control
Financial Statements
Budgeting
Forecasting
Inventory Management
Supplier Contracts
Resort Operations

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Jobs in Canada