The Reservations Agent plays an important role in shaping our guests' experience before they even arrive at Sun Peaks Grand. As one of their first points of contact, this role is responsible for handling accommodation enquiries, assisting with reservations, and ensuring bookings are tailored to each guest's needs and expectations. Through knowledgeable, friendly and efficient service, the Reservations Agent helps create a seamless booking experience while showcasing everything Sun Peaks Grand and the resort have to offer.
This position offers an excellent opportunity to develop a well-rounded understanding of hotel operations, reservation systems, and the wider tourism and hospitality industry, with opportunities for continued learning and career growth within Sun Peaks Grand Hotel.
Compensation Information
$21.50 per hour
Physical Requirement
Light, work activities involve handling loads of 5 kg but less than 10 kg; Predominately working in an indoor setting.
This is a permanent, year round position that requires physical presence at the designated location.
Accountabilities
- Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services
- Shares knowledge about current pricing and promotions with Room Division Colleagues
- Maintains a professional and friendly presence in the Reservations Office
- Monitors reservations emails and voicemails
- Monitors and responds to extranets requests and bookings
- Completes travel agency commissions and monthly destination market reports
- Handles customer queries and disputes professionally
- Completes all gift certificate and gift card purchases and requests
- Acts as the voice of our guests by communicating frequently with the Reservations Supervisor on purchase trends, requests and concerns
- Assists the Front Desk as a Guest Services Agent as scheduled or as business levels dictate with check ins, check outs and additional hotel standard special requests as it relates to our guests stay
- Acts with professionalism and provides a service standard that elevates the guest experience
- Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events
- Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns
- Drives customer loyalty by building individualized connections with guests
- Assists in emergency situations, liaising with other departments and making prompt decisions in the best interest of the guest and hotel
Ideal Candidate
- Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
- A working knowledge of hotel systems, specifically Opera would be a strong benefit
- Proficiency with computers systems, such as Microsoft Office
- Post-secondary education in hospitality, or a related field would be an advantage
- Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
- High degree of attention to detail is beneficial; a self-starter with a sense of urgency who measures success through task completion would find this roll very rewarding.
- Multilingual and strong fluency in English, both written and verbal is a definite asset
Why join us?
We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
The Perks And Benefits You’ll Get To Enjoy
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwépemc People.
Click apply now or copy and paste link - https://sunpeaks.clearcompany.com/careers/jobs/5e6fd145-0ec3-5365-f96a-b47b18d03c58/apply?source=3860423-CS-58771
