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Added 5 mins ago
O
Project Manager, Integration
OntarioMD
Toronto, ON
- Full-time
…cross-functional teams in a matrix reporting structure. The Project Manager will lead projects from early concepts and feasibility through development, testing, deployment and adoption,…
Added 5 mins ago
T
Customer Experience Associate
TD
Shelburne, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 5 mins ago
T
Software Engineer III
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
T
Senior Finance Analyst (Marketing)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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Personal Banking Associate (Part time, 18.75h)- L'Assomption
TD
L'Assomption, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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PERSONAL BANKER
TD
Shelburne, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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Associate Director, Capital Solutions, TDIP
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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Personal Banking Associate Trainee
TD
Kitchener, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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Senior Manager, Incident Reporting Centre (IRC)
TD
Mississauga, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
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Research Machine Learning Scientist II
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 5 mins ago
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Customer Experience Associate (Spanish Language Skill an Asset)
TD
Toronto, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 5 mins ago
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Section Manager, Auto/Property Claim Reporting Specialists
Desjardins
Calgary, AB · Aurora, ON · Mississauga, ON
- Full-time
Desjardins is seeking a team-oriented leader to join our Claims Operations team as Section Manager of the Claim Reporting Specialists. In this role, you will lead and support a new hire…
Added 5 mins ago
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Associate Director, Retail Equity Trading
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Toronto, ON · FCP
- Full-time
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Added 12 mins ago
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Senior Manager, Treasury Solutions – Corporate
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Toronto, ON
- Full-time
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Added 12 mins ago
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Human Resources Business Partner – Western Canada
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
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- Full-time
Support managers with talent planning, retention, succession planning, employee development, engagement, and organizational change.
Added 12 mins ago
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Experience in a direct marketing role, financial services and shown success in high value sales and business development, regardless of industry/discipline.
Added 12 mins ago
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Client Advisor- EN
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District Manager
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AB · Edmonton, AB
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Added 12 mins ago
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Think you have what it takes to be our Corporate Treasury Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
Added 12 mins ago
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Senior Cloud Platform Lead, Senior Manager
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Manage secrets using tools like Hashicorp Vault, Google Secret Manager, and Azure KeyVault.
Added 15 mins ago
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Branch Manager- EN
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Added 15 mins ago
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Senior Events Planner
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Senior Cloud Platform Lead, Senior Manager
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Added 19 mins ago
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Assessor Coordinator Degree Senior
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Added 19 mins ago
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Nurse C - Community Mental Health Nurses
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Sunbelt Rentals, Inc.

Strategic Customer Coordinator

Oshawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 13, 2026

Original job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Strategic Customer Coordinator

Sunbelt’s Strategic Customer Coordinator is equipped for success so we can make it happen for our customers.

The Strategic Customer Coordinator is empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items. This position is considered the one centralized point of contact for these accounts and does whatever is necessary to satisfy the customer’s needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Position Responsibilities:

Provides responsive, exemplary customer service to Strategic Customers, both current and potential customers, regardless of the reason for contacting Sunbelt Rentals
Responds to customer inquiries quickly and courteously via phone, email or chat, as needed
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
Sourcing equipment throughout the Sunbelt network, coordinating deliveries, monitoring invoices, reviewing on-rent weekly for targeted customer base, mediation of invoice disputes and other account maintenance issues as required
Goes above and beyond to find innovative solutions to satisfy the customer’s needs
Always displays a positive and enthusiastic attitude with our customers
Clearly and concisely communicates the actions being taken to satisfy the customer’s needs
Follows communication procedures, guidelines and policies
Improves marketing strategies and customer follow-up by logging each incoming phone call and categorizing each call appropriately in the Customer Relationship Management (CRM) program or similar program used for that purpose
Continue to enhance knowledge about Sunbelt’s equipment to better provide for customers
Commitment to utilize applications to provide continued service to customers
Works closely with the Team Leader and/or Manager to ensure proper customer service is being delivered
Other duties as assigned by the Team Leader and/or Manager

Education or experience that prepares you for success:

Previous experience in a customer service role
Equipment rental or construction industry experience preferred
Wynne software experience preferred

Knowledge/Skills/Abilities you may rely on:

Construction equipment knowledge
Customer service ethic and positive approach
Excellent interpersonal, written and oral communication skills
Effective listening skills and the ability to ask probing questions and understand concerns
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
Must be a strong team player and enjoy supporting others to “get things done”
Must display a positive, enthusiastic, helpful and professional attitude at all times
Working knowledge of Sunbelt’s point of sale system (Wynne) preferred

Safety is key to our culture:
The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Other job titles may include: Customer Representative, Customer Service Representative, Account Representative, Account Manager, Inside Sales Representative, Customer Service Agent, Customer Service Rep

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range

23.35 - 32.09

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental, Vision, Life Insurance
Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days
Leading wages
Tuition Reimbursement
RRSP Matching
Tool and Boot Allowance
Career development and advancement
Employee Assistance Program

Sunbelt Rentals supports service members. Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.


Position is for an existing vacancy



Engaging for Life represents our commitment to looking out for one another and keeping safety at the heart of our work.

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More about this job

Responsibilities

Serve as the centralized point of contact for strategic customers, responding to inquiries and resolving complaints professionally across phone, email, and chat. Process orders and cancellations, source equipment, coordinate deliveries and pickups, monitor invoices, maintain accounts, and record customer interactions in the CRM.

Requirements

Previous customer service experience is expected, while equipment rental or construction industry experience and Wynne software experience are preferred. Candidates should have strong communication, listening, telephone, teamwork, and organizational skills, a positive customer-focused attitude, and the ability to manage multiple priorities in a fast-paced environment; the role also involves physical tasks such as lifting 25 pounds or more.

Skills

Customer Service
Construction Equipment Knowledge
Equipment Sourcing
Order Processing
Complaint Resolution
Account Maintenance
Invoice Dispute Resolution
Written Communication
Oral Communication
Active Listening
Telephone Handling
Multitasking
Adaptability
Teamwork
Equipment Rental

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Enhanced Vacation Time
Paid Sick Days
Tuition Reimbursement
RRSP Matching
Tool And Boot Allowance
Career Development And Advancement
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Strategic Customers
Customer Service
Equipment Rental
Construction Equipment
Industrial Equipment
Equipment Sourcing
Order Processing
Service Calls
Equipment Deliveries
Equipment Pickups
Invoice Monitoring
Invoice Disputes
Account Maintenance
CRM
Wynne Software
Point Of Sale System
Phone Support
Email Support
Chat Support
Complaint Resolution
Customer Follow-Up
Construction Industry
Multitasking
Teamwork
Safety

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