Deskside and MEM Analyst

At Suncor, we produce and provide energy.

When you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.

Are you passionate about creating a seamless digital workplace experience? We're looking for an IT professional who thrives at the intersection of endpoint technology, user experience, and operational excellence. In this role, you'll play a key part in enhancing the digital employee experience by leveraging modern endpoint management tools, driving technical resolution and enhancements and self-service solutions, strengthening endpoint security, and partnering across the business to deliver reliable, proactive IT services.

What we offer:

We recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.

• Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching
• Benefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being
• Generous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance
• Talent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development

Minimum requirements:

• 7 to 10 years of progressive IT operations experience, with a focus on end-user services, endpoint management, or digital workplace operations
• 3+ years of hands-on experience managing devices and users through Microsoft Intune and modern endpoint management solutions
• Degree, diploma, or equivalent combination of education and experience in Computer Science, Information Technology, or a related field
• Strong technical knowledge of end user computing operations, including Windows operating systems, modern endpoint management (Intune/MEM), application packaging, imaging/provisioning (Autopilot), and endpoint patching and security compliance
• Experience supporting industrial, field-based, or operational environments such as oil and gas, utilities, or manufacturing is considered an asset
• ITIL Foundation and Microsoft endpoint/M365 certifications (MD-102, Azure Fundamentals, etc.) are considered assets

Don’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferable skills.

Responsibility:

• Own the digital employee experience at the point of use: monitor endpoint and experience telemetry, identify friction, and drive proactive and preventative resolution before user impact
• Manage and support modern endpoint technologies, including Windows, Microsoft Intune, Autopilot, application deployment, patching, and device compliance
• Work with stakeholders across D&IT to implement and support security policies across the hardware fleet, including Windows CSPs and Mobile Application policies (MAM)
• Design, implement, and support kiosk and frontline technology solutions across Windows, Android, and iOS platforms
• Drive automation, self-service, self-healing, and shift-left initiatives to improve service delivery and reduce support demand
• Partner with cybersecurity and infrastructure teams to maintain endpoint security, patch compliance, and adherence to enterprise policies
• Act as a senior technical escalation point for complex end-user computing issues, leading root cause analysis and long-term solutions
• Collaborate with cross-functional teams, vendors, executive stakeholders and service providers to deliver effective incident, problem, change, and asset management practices, including planning and testing of emergency response procedures
• Evaluate emerging technologies, support models, and hardware standards to enhance workplace productivity and optimize the employee technology experience

Location and other details:

• This is an office-based role. You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Hours of work are a regular 40-hour work week, Monday to Friday, with the potential for extended work hours based on business needs
• This position requires occasional travel
• Our professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work

Think we are a fit? Apply now!

Suncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.