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Added 1 hour ago
MC
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WC
(CAN) Customer Service Manager
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- $15 CAD / hour
- Full-time
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
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FF
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MS
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LC
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Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring…
Added 2 hours ago
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(CAN) Gérant du service à la clientèle
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Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
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Added 4 hours ago
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Sunglass Hut

Assistant Manager II

Vaughan, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 1+ years of experience
Posting language: English
Posted: Oct 28, 2026

Original job description

Requisition ID: 951937

Store #: 002710 Sunglass Hut

Position:Full-Time

Total Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Assistant Manager II is a core member of the leadership team that drives Sunglass Hut's success. The Assistant Manager II works in partnership with the Store/Multi Store Manager to oversee all the daily functions of the store, including selling, coaching, merchandising, talent acquisition and retail excellence.

Major Duties And Responsibilities

Utilizes all company tools to deliver sales plan, develop associates and achieve company objectives.
Utilizes reporting tools and business acumen to identify and address gaps in performance and to capitalize on successes.
Provides ongoing coaching for all associates that supports their growth and development while creating an inspirational and motivating work environment
Acquires talent by utilizing networking and recruiting skills and conducting interviews in partnership with the Store/Multi Store Manager.
Seeks out opportunities for self-development as defined in an individual development plan.
Spends a majority of the time on the sales floor.
Develops and maintains Customer relationships by maximizing all company tools.
Consistently executes the brand standards.
Maintains store merchandising standards including any updates or changes.
Knows product knowledge and uses company learning tools to stay current on new products in both fashion and performance.
Ensures execution of operational policies and procedures.
Ensures clear communication to their team of brand strategy including all promotions, contests and incentives, etc.

Basic Qualifications

High school diploma or GED
1+ years of experience
Demonstrates expertise in every aspect of store operation
Detail-oriented
Uses critical thinking to deliver absolute execution of the operational components of the store

Preferred Qualifications

Customer service and/or retail experience
Previous leadership experience of 1+ years

Pay Range: 19.36 - 31.58

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Apply About employer

More about this job

Responsibilities

Partner with the Store or Multi-Store Manager to oversee daily store operations, drive sales, coach and develop associates, and support talent acquisition. Maintain customer relationships, merchandising and brand standards, product knowledge, operational policies, and clear communication of brand strategies and promotions.

Requirements

A high school diploma or GED and at least one year of experience are required, along with expertise in store operations, attention to detail, and critical thinking. Customer service or retail experience and at least one year of previous leadership experience are preferred.

Skills

Sales
Team Coaching
Talent Acquisition
Recruiting
Interviewing
Retail Operations
Performance Analysis
Merchandising
Product Knowledge
Brand Standards
Communication
Critical Thinking
Attention to Detail
Leadership
Business Acumen

Benefits

Health Care
Retirement Savings
Paid Time Off
Vacation
Employee Discounts
Bonus
Commission

Visa sponsorship

Not detected in the job text

Keywords

Sunglass Hut
Retail
Store Operations
Sales Plan
Associate Development
Coaching
Talent Acquisition
Recruiting
Interviewing
Business Acumen
Performance Reporting
Customer Relationships
Merchandising
Brand Standards
Product Knowledge
Fashion Sunglasses
Performance Sunglasses
Operational Policies
Promotions
Contests
Incentives
Retail Excellence
Individual Development Plan

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