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Sunglass Hut

Retail Sales Associate

Kelowna, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
Posting language: English
Posted: Nov 2, 2026

Original job description

Requisition ID: 951609

Store #: 002385 Sunglass Hut

Position:Seasonal/Temporary

Total Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties And Responsibilities

Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
Assist with minor adjustments and repairs.
Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
Understands and adheres to all brand policies and procedures.
Perform other miscellaneous duties as assigned by management.

Basic Qualifications

High school diploma or equivalent.
2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
Must be punctual and reliable. Timeliness and dependability are essential.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
Demonstrated ability to achieve sales targets and exceed customer expectations.
A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

Experience operating a POS system.
Luxury sales or eyewear industry experience.

Pay Range: 18.25 - 22.37

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

Provide personalized customer service, build client relationships, and meet or exceed sales targets through product recommendations, upselling, and cross-selling. Maintain product and brand knowledge, assist with minor eyewear adjustments and repairs, support customers across online and in-store channels, and keep the store organized.

Requirements

Requires a high school diploma or equivalent and at least two years of retail sales experience, preferably in eyewear or luxury retail. Candidates should have strong communication, organizational, problem-solving, and teamwork skills, be reliable and flexible with scheduling, and be able to stand for extended periods and lift up to 25 pounds.

Skills

Customer Service
Retail Sales
Product Knowledge
Client Relationship Building
Upselling
Cross-Selling
Communication
Interpersonal Skills
Organization
Attention To Detail
Multitasking
Problem-Solving
Analytical Thinking
Teamwork
Point-Of-Sale Operation
Omnichannel Support

Benefits

Health Care
Retirement Savings
Paid Time Off
Vacation
Employee Discounts
Bonus
Commission

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Eyewear
Luxury Retail
Sunglasses
Customer Service
Sales Targets
Product Knowledge
Brand Knowledge
Warranties
Optical Add-On Features
Client Relationships
Upselling
Cross-Selling
Point-Of-Sale System
Omnichannel Support
Store Merchandising
Minor Adjustments And Repairs
Flexible Scheduling
Teamwork
Problem-Solving

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