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Added 8 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1254644
Horizon Health Network
Saint John, NB
- Part-time
Advanced Assessment of patients* health care needs referred for the NB Heart center services, then using the assessment to direct care to the most appropriate member of the team reassessing…
Added 8 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1253486
Horizon Health Network
Saint John, NB
- Part-time
Identifies needs affecting discharge planning and potential services required at home
Added 8 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1256571
Horizon Health Network
Saint John, NB
- Part-time
Identifies needs effecting discharge planning and potential services required at home
Added 8 mins ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 1252874
Horizon Health Network
Saint John, NB
- Full-time
Identifies needs affecting discharge planning and potential services required at home
Added 8 mins ago
SC
Manager, Media planning
Starcom Canada
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
As a Planning Manager at Spark, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 8 mins ago
SC
Media Planning, Manager
Starcom Canada
Toronto, ON
- Full-time
As a Planning Manager at Starcom, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 1 hour ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
The Program Leader, Environmental Services manages a group of employees at a site, usually including team leaders who provide services to the Client-Partners as part of large, complex and…
Added 1 hour ago
CR
Culinary Manager
COGIR Real Estate
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Culinary Manager manages all aspects of culinary service within the community to consistently deliver an exceptional dining experience to our residents and guests. The incumbent is a…
Added 1 hour ago
O
Client Manager
OpenText
Richmond Hill, ON
- Full-time
Sell the value of OpenText services and support programs and drive retention as well as expansion by developing and strengthening relationships (C-level to Manager).
Added 1 hour ago
SG
Account Manager - Existing Installations
Schindler Group
Toronto, ON
- $62,000 to $80,000 CAD / year
- Full-time
As an Account Manager Existing Installations (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance…
Added 1 hour ago
C
Deli Supervisor
Centra
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- Full-time
Ensure the Deli Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services.
Added 1 hour ago
SQ
Team Lead, Billing & Payment Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance…
Added 1 hour ago
SG
Account Manager - Existing Installations
Schindler Group
Hamilton, ON
- $62,000 to $80,000 CAD / year
- Full-time
As an Account Manager (Service Contracts) at Schindler, you will cultivate relationships with customers to drive sales for elevator and escalator maintenance services. You will ensure high…
Added 1 hour ago
SQ
District Manager
Sunlife Québec
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
The primary purpose of the District Manager (DM) is to lead the growth and productivity of the District. This is done by recruiting top talent, coaching and developing advisors and the…
Added 1 hour ago
BG
Senior Service Retention Specialist
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Richmond Hill, ON
- Full-time
…service customers back to the Retailer for automotive repairs and services, including strategic leadership & development of VSP, Customer Pay & Service Inclusive maintenance…
Added 1 hour ago
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Calgary, AB
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is an innovative social services agency that provides critical, individualized programs to children, youth, adults and families in vulnerable situations to meet their desired outcomes and…
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Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information
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Patient Care Coordinator, BC Mental Health and Substance Use Services
Sanya’k̓ula
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In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
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Kitchener, ON
- Full-time
Routine duties require direct collaboration with the CJIQ Account Manager and national sales representatives to ensure all commercial content is received, scheduled, and ready for…
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General Manager - Off Campus
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The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 1 hour ago
AC
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Cambridge, ON
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5+ years of experience with Backend technologies – Services, APIs and Infrastructure
Added 1 hour ago
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BOH Supervisor Windermere
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AB · CPX Windermere & VIP
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…could include opening and closing the building as the sole Manager on duty. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen,…
Added 1 hour ago
SQ
Program Manager, Canadian Shared Services
Sunlife Québec
Montreal, QC
- Full-time
Reporting to the VP, Canadian Shared Services, the Program Manager acts as a strategic partner and is responsible for enabling the effective execution of strategic and operational…
Added 1 hour ago
PC
Corporate Tax, Senior Manager
PwC Canada
Calgary, AB
- Full-time
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax…
Added 1 hour ago
F
Marketing Coordinator
Fitzrovia
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Fitzrovia has established a reputation for being innovative and creative from a marketing perspective. The Marketing Coordinator will be open to new ideas and have a desire to push industry…

Sunlife Québec

Analyst, Technical Support Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

Apply About employer

More about this job

Responsibilities

Own and resolve complex technical support tickets, provide guidance to Service Desk agents, and coordinate with specialized teams on issue resolution and technology rollouts. Maintain support knowledge bases, monitor workstation health, contribute to global technology projects, and identify opportunities to improve or automate support processes.

Requirements

Requires a degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience. Candidates should have enterprise IT support experience, strong troubleshooting and client communication skills, familiarity with the listed endpoint and support technologies, and fluency in written and spoken English and French; ITIL and CompTIA certifications are assets.

Skills

Technical Troubleshooting
Windows
macOS
Microsoft 365
ServiceNow
Mobile Device Management
Incident Management
Client Support
Knowledge Management
ITIL
Workstation Performance Monitoring
Technical Documentation
Process Improvement
Generative AI
Bilingual Communication

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Infrastructure
Client Computing
Windows
macOS
McAfee/Trellix
CyberArk
Citrix
Microsoft 365
VMware View
VMware vSphere
SCCM
ServiceNow
Multi-Factor Authentication
Okta
Splunk
Tanium
AirWatch
Microsoft Intune
JAMF
Mobile Device Management
ITIL
CompTIA A+
CompTIA Network+
Knowledge-Centered Support
Incident Management
Workstation Performance
Generative AI
Government of Canada Reliability Status
Service-Level Agreements
Technical Support

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