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Added 2 hours ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
We are seeking a Data Analytics Manager to lead our Enterprise BI and Analytics Service team and deliver trusted, actionable analytics that meet customer and business needs. This role will…
Added 2 hours ago
OT
Principal Product Manager (AI)
Open Text Corporation
Richmond Hill, ON
- Other
OpenText is looking for a dynamic and experienced AI principal product manager to define and deliver our market leading Intelligent Fax Aviator solution from OpenText as part of the Digital…
Added 2 hours ago
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Canada
Serve as Clearsulting's primary day-to-day relationship manager with OneStream in North America, coordinating sales opportunities, delivery alignment, escalation management, resource…
Added 2 hours ago
C
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Serve as Clearsulting's primary day-to-day relationship manager with OneStream in North America, coordinating sales opportunities, delivery alignment, escalation management, resource…
Added 5 hours ago
IG
Commercial Lines Account Professional
Insight Global
Ottawa, ON · Kanata, ON
- $65,000 to $73,000 CAD / year
- Full-time
We are seeking a motivated and results-driven Commercial Lines Insurance Producer or Account Manager to join our growing team. In this role, you will be responsible for generating new…
Added 6 hours ago
E
Management Trainee
Enterprise
Bridgewater, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 6 hours ago
J
Manager, Technical Services
Jobgether
Canada
- Contract
Lead and scale a growing technical services function within a customer-focused organization supporting complex enterprise technology environments. As the first dedicated Manager of…
Added 6 hours ago
J
Senior Account Manager, Media
Jobgether
Canada
- Full-time
The Senior Account Manager, Media will manage and grow relationships with a portfolio of high-value brand, agency, and original equipment manufacturer (OEM) clients across specialized…
Added 6 hours ago
O
Account Manager, Client Services
Octacom
Hamilton, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Account Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 6 hours ago
O
Client Manager
OpenText
Richmond Hill, ON
- Full-time
…capabilities to existing clients, with a view to strategic enterprise agreements and high-touch client interactions at all levels. As the primary point of contact for your assigned…
Added 6 hours ago
CG
Manager, Sales Governance and Operations
Calian Group
Toronto, ON
- Full-time
We are looking for a Manager, Sales Governance & Operations to play a critical leadership role supporting the governance, operational effectiveness, and growth of the ITCS business. In this…
Added 6 hours ago
TF
Commercial Operations Process Excellence Manager
Thermo Fisher Scientific
Toronto, ON
- Full-time
The Commercial Operations Process Excellence Manager drives the global harmonization and continuous improvement of commercial processes across the Instrument & Enterprise Services business…
Added 6 hours ago
H
D365 CE, Lead Consultant
HSO
Toronto, ON
- Full-time
You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive…
Added 6 hours ago
S
Sales Manager NA
Sidetrade
Calgary, AB
- Full-time
We are looking for a passionate and enthusiastic Sales Manager to join our NA SMB division called "ezyCollect by Sidetrade" You will own revenue growth across the region, leading a team of…
Added 6 hours ago
A
Manager, Technical Services
Ashby
Canada
- Full-time
…why I am thrilled to be hiring our first Technical Services Manager! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the…
Added 7 hours ago
IB
Market General Manager (IBS of Calgary)
Interstate Batteries
Calgary, AB
- Full-time
Manage Dealer Inventory Optimization (DIO) for maximum sales efficiency.
Added 7 hours ago
WC
(CAN) Manager, Product Development (IC) Contract
Walmart Canada
Mississauga, ON
- Contract
…data to identify opportunities for increasing market share, sales, and…
Added 7 hours ago
T
Business Development Manager, Managed IT & Cybersecurity
TEEMA
Kelowna, BC
- $50,000 to $130,000 CAD / year
- Full-time
Tech sales is one of the best careers going: real products, real problems solved, and pay that actually rewards what you put in. This role is your ground-floor shot at it.
Added 7 hours ago
O
Manager, Communications & Public Affairs
OpenText
Mississauga, ON
- Full-time
…If you want to help tell the story of a company powering the enterprise data transformation behind AI, and build its reputation with the people who matter most, this role is for…
Added 7 hours ago
O
Manager, Communications & Public Affairs
OpenText
Toronto, ON
- Full-time
…If you want to help tell the story of a company powering the enterprise data transformation behind AI, and build its reputation with the people who matter most, this role is for…
Added 7 hours ago
LA
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Agency
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 7 hours ago
CE
National Account Manager / Chargé de comptes nationaux
Carrier Enterprise Canada
Brampton, ON
- Full-time
We currently have an exciting opportunity for a National Account Manager. Under the direction of the Director, Institutional Sales, the individual in this role will have responsibility for…
Added 7 hours ago
SQ
Analyst, Technical Support Services
Sunlife Québec
Montreal, QC
- Full-time
Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Added 7 hours ago
SP
Technical Product Marketing Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Technical Product Marketing Manager who builds the story visually, not just writes it. You'll take Slack's roadmap and technical capabilities and turn them into working…
Added 7 hours ago
R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
…architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability…

Sunlife Québec

Analyst, Technical Support Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

Own and resolve complex technical support tickets, provide guidance to Service Desk agents, and coordinate with specialized teams on issue resolution and technology rollouts. Maintain support knowledge bases, monitor workstation health, contribute to global technology projects, and identify opportunities to improve or automate support processes.

Requirements

Requires a degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience. Candidates should have enterprise IT support experience, strong troubleshooting and client communication skills, familiarity with the listed endpoint and support technologies, and fluency in written and spoken English and French; ITIL and CompTIA certifications are assets.

Skills

Technical Troubleshooting
Windows
macOS
Microsoft 365
ServiceNow
Mobile Device Management
Incident Management
Client Support
Knowledge Management
ITIL
Workstation Performance Monitoring
Technical Documentation
Process Improvement
Generative AI
Bilingual Communication

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Infrastructure
Client Computing
Windows
macOS
McAfee/Trellix
CyberArk
Citrix
Microsoft 365
VMware View
VMware vSphere
SCCM
ServiceNow
Multi-Factor Authentication
Okta
Splunk
Tanium
AirWatch
Microsoft Intune
JAMF
Mobile Device Management
ITIL
CompTIA A+
CompTIA Network+
Knowledge-Centered Support
Incident Management
Workstation Performance
Generative AI
Government of Canada Reliability Status
Service-Level Agreements
Technical Support

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