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Added 19 mins ago
VC
Accounting Analyst
Valsoft Corporation
Remote, Canada
- Full-time
- Remote
Added 19 mins ago
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Associate Business Systems Analyst
Co-operators
Calgary, AB · Guelph, ON · Regina, SK
- Full-time
…benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental…
Added 34 mins ago
RB
Equity Derivative Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
As an Equity Derivatives Operations Analyst, you will ensure the timely and accurate completion of the primary responsibilities detailed below to support Equity Derivatives Businesses…
Added 48 mins ago
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Equity Derivative Operations Analyst
RBC
Toronto, ON
- Full-time
As an Equity Derivatives Operations Analyst, you will ensure the timely and accurate completion of the primary responsibilities detailed below to support Equity Derivatives Businesses…
Added 1 hour ago
T
Actuarial Analyst II
TD
Montreal, QC
- Full-time
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…above market retirement savings plan and market competitive group…
Added 1 hour ago
Information Systems Analyst
Hatch
Mississauga, ON
The Project Information Management group is seeking an Information Management Analyst new graduate with interests in Technology & Innovation, Digital Delivery and Advanced Data Management.…
Added 1 hour ago
MF
AI Automation & Platform Analyst (Senior Analyst)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
We are hiring an AI Automation & Platform Engineer/Analyst to design and build the next generation of agent-driven workflows, automation systems, and internal tools.
Added 1 hour ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 hour ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
FR
Sustainability Analyst (TOR)
Fitch Ratings
Toronto, ON
- Full-time
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 2 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
Added 2 hours ago
IF
Cyber Security Analyst
Innovation Federal Credit Union
Canada
- Full-time
The Cyber Security Analyst has expertise in cyber security, incident response, threat investigation, vulnerability management, and risk mitigation to support Innovation Federal Credit…
Added 2 hours ago
YS
Payroll Analyst, Finance
Youth Services Bureau of Ottawa
Ottawa, ON
- Full-time
100% YSB-paid group health benefits for eligible employees;
Added 2 hours ago
TS
Development Analyst, Real Estate
The Skyline Group of Companies
Guelph, ON
- Full-time
…to join our Development team for the position of Development Analyst, Real Estate located at our office in Guelph, Ontario! This is an in-office…
Added 2 hours ago
TS
Accounting Analyst, Clean Energy
The Skyline Group of Companies
Guelph, ON
- Full-time
…energetic candidate to join our team for the position of Accounting Analyst for the Skyline Clean Energy team located in Guelph,…
Added 2 hours ago
N
Customer Success Technical Coordinator - Bilingual (FR/EN)
Numeris
Toronto, ON
- Full-time
required. The Coordinator also works closely with the Customer Success Insights Analyst to manage recurring,
Added 3 hours ago
T
Sr. Product Solution Analyst, TD Securities
TD
Toronto, ON
- Full-time
…within the Global Equity Derivatives & Synthetic Prime Solutions…
Added 3 hours ago
D
Business analyst, Business strategies
Desjardins
Levis, QC
- Full-time
As Business Analyst, you will be responsible for mandates from the needs’ definition stage through to the integration of changes into operations. The nature of the files and projects…
Added 3 hours ago
Business Analyst - Systems
The St. Lawrence Seaway Management Corporation
Cornwall, ON
Employer-paid group insurance coverage, including virtual health care.
Added 3 hours ago
GC
REQ26-161- Financial Analyst
Glencore Canada
Quebec, QC
- Internship
Joining Mine Raglan as a Senior Financial Analyst means becoming part of a workplace that values people as much as performance. Our corporate culture emphasizes a healthy work-life balance,…
Added 4 hours ago
B
BMO Capital Markets Summer 2027 Investment Banking Analyst, Toronto
BMO
Toronto, ON · FCP
- Full-time
The Summer Analyst program is designed for candidates in their penultimate year of their undergraduate program. The Program provides participants a practical experience in a dynamic capital…
Added 4 hours ago
O
Intermediate Accountant, Accounts Payable
OPTrust
Toronto, ON
- Full-time
Benefits package after six months of consecutive employment.
Added 4 hours ago
D
Product Owner, Product management
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 4 hours ago
D
Business Analyst
Desjardins
Levis, QC
- Full-time
Do you want to join a dynamic close-knit team? If so, this opportunity is for you! As Business Analyst, you will be responsible for mandates from the needs’ definition stage through to the…

Sunlife Québec

Analyst, Technical Support Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

Apply About employer

More about this job

Responsibilities

Own and resolve complex technical support tickets, provide guidance to Service Desk agents, and coordinate with specialized teams on issue resolution and technology rollouts. Maintain support knowledge bases, monitor workstation health, contribute to global technology projects, and identify opportunities to improve or automate support processes.

Requirements

Requires a degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience. Candidates should have enterprise IT support experience, strong troubleshooting and client communication skills, familiarity with the listed endpoint and support technologies, and fluency in written and spoken English and French; ITIL and CompTIA certifications are assets.

Skills

Technical Troubleshooting
Windows
macOS
Microsoft 365
ServiceNow
Mobile Device Management
Incident Management
Client Support
Knowledge Management
ITIL
Workstation Performance Monitoring
Technical Documentation
Process Improvement
Generative AI
Bilingual Communication

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Infrastructure
Client Computing
Windows
macOS
McAfee/Trellix
CyberArk
Citrix
Microsoft 365
VMware View
VMware vSphere
SCCM
ServiceNow
Multi-Factor Authentication
Okta
Splunk
Tanium
AirWatch
Microsoft Intune
JAMF
Mobile Device Management
ITIL
CompTIA A+
CompTIA Network+
Knowledge-Centered Support
Incident Management
Workstation Performance
Generative AI
Government of Canada Reliability Status
Service-Level Agreements
Technical Support

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