Find work in Canada.

535,462 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
AA
Extrusion Manager
Apex Aluminum Extrusions
Langley (District), BC · Langley, BC
- Full-time
The Extrusion Manager is responsible for leading the daily operations of the aluminum extrusion department, ensuring the efficient, safe, and high-quality production of aluminum profiles in…
Added 2 mins ago
B
Cloud Platform Engineer
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Establish standards and best practices for reliability and performance across the infrastructure.
Added 17 mins ago
CC
Greeting Card Merchandiser (PT) - Bowmanville
Carlton Cards
Clarington, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 17 mins ago
CC
Greeting Card Merchandiser (PT) - Danforth/Woodbine
Carlton Cards
Toronto, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 17 mins ago
CC
Greeting Card Merchandiser - Coxwell/Pape
Carlton Cards
Toronto, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 17 mins ago
CC
Greeting Card Merchandiser (PT) - Etobicoke
Carlton Cards
Toronto, ON · Etobicoke, ON
- Part-time
…returned product and other tasks as communicated by your Field…
Added 32 mins ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
…systems that meet real operational needs, with an emphasis on reliability, scalability, and long-term performance in complex…
Added 48 mins ago
MR
Part-Time Sales Associate
Match Retail
Cambridge, ON
- Part-time
Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager of Diagnostic Imaging, you will be responsible for performing quality diagnostic procedures in accordance with the College of Medical Radiation Technologists and…
Added 1 hour ago
T
Manager, Network Service Delivery
TD
London, ON · Mississauga, ON · Toronto, ON
- Full-time
The Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail,…
Added 1 hour ago
EB
Operations Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Reports To: Refinery General Manager & Commissioning Leader.
Added 1 hour ago
MR
Part-Time Sales Associate
Match Retail
Toronto, ON · East York, ON
- Part-time
Step 2 Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 1 hour ago
PE
Industrial Water Treatment (Field) Project Manager
Proactive Environmental Solutions
Calgary, AB
- Full-time
We are seeking a dependable, mechanically skilled Field Project Manager to install, operate, maintain,
Added 1 hour ago
BE
Sales Manager
Beyond Energy Services and Technology Corp.
Calgary, AB
- Full-time
Role Description The Sales Manager is a full-time, on-site role based in Calgary, AB, responsible for driving business growth and strengthening client relationships in the Managed Pressure…
Added 1 hour ago
RS
QHSE Administrator (Contract position up to 18 months)
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the QHSE Director and HSE Manager, this full-time, temporary contract position will provide maternity leave coverage for up to 18 months. The role will be based out of our Red…
Added 1 hour ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 hour ago
MB
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin Brower UK and Ireland
Brampton, ON
- Full-time
…product, supporting distribution centre productivity, delivery reliability, and safety…
Added 1 hour ago
BT
Territory Sales Manager
Bumper to Bumper Canada
St. John's, NL
- Full-time
We are looking for someone seeking exciting new opportunities as Territory Sales Manager for our thriving team. The successful person will be an energetic, customer focused, self-starter…
Added 1 hour ago
KB
restaurant manager
Karahi Boys
AB · Edmonton, AB
- Full-time
Added 2 hours ago
AI
Lead Coordinator - Fleet/Daily Ops
Air Inuit
Montreal, QC
- Full-time
…one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and…
Added 2 hours ago
MB
Inventory Coordinator
Martin Brower UK and Ireland
Baie-D'Urfé, QC
- Full-time
…product, supporting distribution centre productivity, delivery reliability, and safety…
Added 2 hours ago
TR
Energy Operations & Assets, Lead
Teck Resources Limited
Trail, BC
- $120,000 to $145,000 CAD / year
- Full-time
…lead smelting and refining complexes. Reporting to the Energy Manager, the Energy Operations & Assets Lead is responsible for the safe, reliable, compliant, and cost-effective operation and…
Added 2 hours ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
Help the Site Manager/Program Manager develop and manage the financial aspects of the business unit (e.g. prepare and track budget, carry out financial reporting, monitor key performance…
Added 2 hours ago
ES
Maintenance Technician II - Building Operator
Equans Services Canada & US
Surrey, BC
- Full-time
Carry out semi-skilled mechanical, electrical, fabric and building maintenance duties in both scheduled work and reactive work as directed by a supervisor/manager.
Added 2 hours ago
NG
Process Engineer / Process Improver
NSG Group
Collingwood, ON
- Full-time
…drive waste elimination, performance enhancement, and process reliability such as scrap reduction, cycle time, labor efficiency, and other key process metrics, ensuring alignment with area…

Sunlife Québec

Analyst, Technical Support Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

Apply About employer

More about this job

Responsibilities

Own and resolve complex technical support tickets, provide guidance to Service Desk agents, and coordinate with specialized teams on issue resolution and technology rollouts. Maintain support knowledge bases, monitor workstation health, contribute to global technology projects, and identify opportunities to improve or automate support processes.

Requirements

Requires a degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience. Candidates should have enterprise IT support experience, strong troubleshooting and client communication skills, familiarity with the listed endpoint and support technologies, and fluency in written and spoken English and French; ITIL and CompTIA certifications are assets.

Skills

Technical Troubleshooting
Windows
macOS
Microsoft 365
ServiceNow
Mobile Device Management
Incident Management
Client Support
Knowledge Management
ITIL
Workstation Performance Monitoring
Technical Documentation
Process Improvement
Generative AI
Bilingual Communication

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Infrastructure
Client Computing
Windows
macOS
McAfee/Trellix
CyberArk
Citrix
Microsoft 365
VMware View
VMware vSphere
SCCM
ServiceNow
Multi-Factor Authentication
Okta
Splunk
Tanium
AirWatch
Microsoft Intune
JAMF
Mobile Device Management
ITIL
CompTIA A+
CompTIA Network+
Knowledge-Centered Support
Incident Management
Workstation Performance
Generative AI
Government of Canada Reliability Status
Service-Level Agreements
Technical Support

Report this job