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RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
…contribution to the Client’s Relationship Team, and strategic partner to the Commercial Account Manager, managing the credit process will enable enhanced client-facing…
Added 15 mins ago
XT
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Vaudreuil-Dorion, QC
- Full-time
Interact with partner carriers to ensure the highest level of service and capacity while achieving company margin objectives.
Added 15 mins ago
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eTrading Engineering Lead
HSBC
Toronto, ON
- $111,300 to $166,900 CAD / year
- Full-time
Own the regional delivery pipeline and roadmap, translating business priorities into committed plans, milestones, and measurable outcomes while managing dependencies and trade-offs
Added 15 mins ago
W
(CAN) Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
…support learning governance, evaluate program effectiveness, and partner with stakeholders to align learning solutions with business and operational…
Added 30 mins ago
W
Material Handler III
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Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
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C
WFM Real Time Management Analyst (Onsite)
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- $60,000 to $65,000 CAD / year
- Full-time
…Analyst! The WFM Real Time Management Analyst is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will…
Added 30 mins ago
BT
Manager, Financial Accounting
Bison Transport Inc.
Winnipeg, MB
- Full-time
Partner with Finance, operational leaders, and other departments to resolve accounting matters and provide clear, reliable financial information.
Added 59 mins ago
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Sales Representative
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- Full-time
…security-first business continuity platform community. The role involves managing the full sales cycle from initial prospecting to closing…
Added 59 mins ago
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Director of Customer Success
Haystack
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- $243,000 to $365,000 CAD / year
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Added 59 mins ago
B
VP, Paid Media
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Maintenance Manager
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Coaldale, AB
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SB
Site Superintendent, Star Ready to Move Homes
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Supervising, developing and providing guidance to on-site team members. Managing daily tasks, and ensuring clear direction is given and work is carried out in a safe manner.
Added 1 hour ago
W
Senior Technical Consultant, Environmental Scientist
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Calgary, AB
- Full-time
Managing a combination of field-based and office-based responsibilities, including technical analysis, reporting, project coordination, and client support.
Added 1 hour ago
X
VP, Communications, Brand and Marketing
Xanadu
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- Full-time
Partner with Legal and Investor Relations to ensure all external communications are compliant, accurate, consistent, and well-coordinated.
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 1 hour ago
IW
Senior Manager, Events
IG Wealth Management
ON · Ontario, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 1 hour ago
BM
Conference Porter Supervisor - Flex - Year Round
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The purpose of this role is to lead the Porter team in delivering exceptional guest service by managing event space set-up and tear-down, maintaining standards, coordinating logistics, and…
Added 1 hour ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
…support learning governance, evaluate program effectiveness, and partner with stakeholders to align learning solutions with business and operational…
Added 1 hour ago
A
WHS Specialist
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Added 1 hour ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Added 1 hour ago
A
Directeur des opérations
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- Full-time
Partner with key stakeholders to support business performance and organizational development.
Added 1 hour ago
RP
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…The successful candidate will lead a global finance team and partner closely with executive leadership, Operations, Commercial, and other functional leaders to align financial priorities…
Added 1 hour ago
ES
Microsoft Solutions Architect
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Remote, Canada
- Full-time
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Minimum of five years of project delivery experience in consulting roles, including experience managing teams.
Added 1 hour ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
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Added 1 hour ago
MS
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Sunlife Québec

Manager Forecasting, Workforce Management

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

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More about this job

Responsibilities

Lead and mentor forecasting and capacity planning analysts while developing, maintaining, and improving demand forecasts, staffing models, and performance metrics. Provide data-driven recommendations to operational leaders, coordinate planning with stakeholders, lead improvement initiatives, and ensure forecasts and capacity plans meet business needs.

Requirements

Requires at least 3 years of data analysis experience focused on forecasting, predictive analysis, or demand planning, and at least 5 years in stakeholder management, process optimization, or workforce planning. Candidates should have experience with forecasting models and tools such as Python and AWS SageMaker, strong SQL and visualization skills, advanced forecasting and capacity-planning expertise, and demonstrated leadership, communication, and project-management abilities.

Skills

Forecasting
Workforce Planning
Capacity Planning
Data Analysis
Predictive Analysis
Statistical Analysis
Time Series Analysis
Python
AWS SageMaker
SQL
Tableau
Power BI
Stakeholder Management
Project Management
People Leadership
Erlang-C

Benefits

Wellness Programs
Career Development Opportunities
Networking Opportunities
Collaborative and Inclusive Culture
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Forecasting
Demand Planning
Capacity Planning
Staffing Models
Python
AWS SageMaker
SQL
Tableau
Power BI
Time Series Analysis
Statistical Forecasting
Simulation-Based Forecasting
Forecast Accuracy
Erlang-C
Queuing Theory
IEX
Genesys
Amazon Connect
Pega
Call Center
Contact Center
Business Process Outsourcing
Continuous Improvement
Stakeholder Management
Project Management
Predictive Analysis
Reliability Status Clearance

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