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Added 12 mins ago
WC
(CAN) Cosmetics Associate
Walmart Canada
Yellowknife, NT
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.
Added 13 mins ago
SALES ASSOCIATE - CALL IT SPRING - WEST EDMONTON MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
Edmonton, AB
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 27 mins ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
Added 27 mins ago
(CAN) Directs Store Delivery Associate (Part Time)
Walmart Canada
Merritt, BC
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 27 mins ago
TC
Assistant Store Manager Marshalls - South Keys Mall
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 27 mins ago
Part-Time Health and Beauty Team Associate
Walmart Canada
Summerside, PE
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 27 mins ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
Coordinate cross-functional teams in a matrixed organization, including Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales, to meet contractual…
Added 27 mins ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 27 mins ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
…skills and experience to a leadership position in the Canadian Operations Workforce Management…
Added 27 mins ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
TK Elevator is currently seeking an experienced H-Power Sales Representative - Modernization in Montreal
Added 28 mins ago
SD
Merchandiser, Hourly Part Time Night Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 28 mins ago
TH
Merchandising Execution Associate : Part Time - RICHMOND (Mon-Fri 6AM-2:30PM Availability)
The Home Depot
Richmond, BC
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 28 mins ago
MS
Part-Time Merchandise Manager
Michaels Stores
Winnipeg, MB
- Part-time
Store -WINNIPEG - SOUTHEAST, MBThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards.…
Added 28 mins ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
…and expansion into new channels. You'll lead our affiliate operations team and work closely with our Creator Partnership Lead, who specializes in coaching creators, developing…
Added 42 mins ago
Country Tax Manager
Alstom
Montreal, QC
We are looking for an experienced and passionate Country Tax Manager to lead key tax activities for Alstom in Canada.
Added 42 mins ago
OT
Billing Coordinator
Open Text Corporation
Waterloo, ON
- Other
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 57 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 57 mins ago
WI
Spa Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 57 mins ago
FH
Golf Operations Opportunities - Spring/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 57 mins ago
CW
Business Administrative Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
This entry-level position provides an opportunity to work closely with our Operations Manager while supporting various departments, including Administration, Human Resources, Sales, and…
Added 57 mins ago
CS
Senior Manager, Replenishment Planning
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
Partner with Manufacturing, Co-packing, Procurement, Demand Planning, Logistics, Customer Service, Finance, Sales, Marketing, and Quality.
Added 57 mins ago
RL
Account Manager
Reverse Logistics Group (RLG)
Toronto, ON
- Full-time
Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
Added 57 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas,…
Added 57 mins ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Minimum 8–10 years of progressive hospitality leadership, with substantive experience directing premium, high-touch operations.
Added 57 mins ago
Customer Experience Centre Agent - JPAG Office
The Jim Pattison Auto Group
Surrey, BC
This role reports to the Customer Experience Center Manager.

Sunlife Québec

Manager Forecasting, Workforce Management

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a strategic leader with superior analytical and forecasting expertise, a true passion for working with people, and more than 5 years of practical experience in workforce planning, data analysis, and stakeholder management? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team of forecasting and capacity planning analysts. You will facilitate strategic planning processes, optimize forecasting methodologies, manage key stakeholder relationships, and provide data-driven recommendations to operational leaders. This role requires superior analytical skills, creative problem-solving, excellent communication and organizational abilities, leadership capability, and the ability to build strong relationships with diverse stakeholders.

What will you do?

Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities
Design, maintain, and refine forecasting models and resource plans to account for multiple factors including business volume fluctuations, productivity assumptions, attrition, training requirements, and external influences
Investigate business processes and create sophisticated models of business workflow and demand patterns
Measure and forecast demand across multiple business units using a variety of forecasting techniques and statistical approaches
Calculate optimal staffing levels and translate forecast volumes into comprehensive capacity models
Collect, manipulate, and analyze data related to capacity, supply, demand, and business processes
Maintain and measure resourcing forecasts, capacity models, and performance metrics
Provide analysis, insights, and recommendations to senior business leaders and other stakeholders to drive evidence-based operational decisions
Assess the impact of initiatives and projects on capacity and workload
Facilitate conversations between Operations and other Workforce Management teams to align on forecasting and planning requirements
Lead and drive projects and assignments to completion, including project planning and estimates
Identify and implement continuous improvement opportunities within forecasting and workforce management processes
Formally apply statistical and scientific rigor to analysis of business data
Act as a subject matter expert or technical team lead on forecasting and capacity planning projects
Ensure data accuracy, timeliness, and alignment with client and business partner needs
Identify when metrics are drifting from target and recommend data-driven action plans to address issues

What do you need to succeed?

Minimum 3+ years of experience in data analysis with an emphasis on forecasting, predictive analysis, or demand planning
Minimum 5+ years of experience in stakeholder management, process optimization, and/or workforce planning
Proven experience building and managing forecasting models using multiple toolsets including Python and AWS Sagemaker
Demonstrated proficiency in visualizing model outcomes and complex data using platforms such as Tableau or Power BI
Strong SQL querying skills and experience working with large databases and complex data relationships
Advanced expertise in time series data analysis and a variety of forecasting methods including statistical and simulation-based approaches
Experience measuring and interpreting forecast accuracy and assessing model validity and appropriateness
Demonstrated ability to turn forecast volumes into comprehensive capacity models accounting for multiple planning factors
Superior analytical skills with the proven ability to turn insights into actionable recommendations
Direct experience building and managing relationships with multiple stakeholders across organizational levels
Proven project management experience with the ability to lead initiatives to completion
Strong critical thinking and creative problem-solving skills
Excellent communication and presentation skills with the ability to explain complex data and concepts to diverse audiences
Demonstrated experience managing people and coordinating/prioritizing work across teams
Ability to operate and succeed in a fast-paced, abstract environment while balancing day-to-day responsibilities with long-term improvement initiatives
Understanding of Erlang-C and the biases and limitations of workforce management models
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Preferred Skills

Bachelor's degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics, or equivalent experience
Experience with Workforce Management Software (IEX, Genesys, Amazon Connect, Pega)
Experience building and maintaining forward-looking capacity plans including hiring recommendations and identification of skilling bottlenecks
Experience working in call center or contact center environments
Experience working with Business Process Outsourcing (BPO) environments
Knowledge of call center mathematics and queuing theory
Experience with continuous improvement methodologies

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance in advance of the start date is a condition required to start employment for this role at Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
A friendly, collaborative, and inclusive culture
Recognition as a 2026 Best Workplaces in Ontario by Great Place to Work® Canada
Excellence Canada's top-level certification, the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture
Wellness programs that support the three pillars of your health – mental, physical, and financial
Being part of our Analytics and Workforce Management communities, where you'll share best practices and broaden skill sets across the organization

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Advanced Analytics

Posting End Date:

20/11/2026

Apply About employer

More about this job

Responsibilities

Lead and mentor forecasting and capacity planning analysts while developing, maintaining, and improving demand forecasts, staffing models, and performance metrics. Provide data-driven recommendations to operational leaders, coordinate planning with stakeholders, lead improvement initiatives, and ensure forecasts and capacity plans meet business needs.

Requirements

Requires at least 3 years of data analysis experience focused on forecasting, predictive analysis, or demand planning, and at least 5 years in stakeholder management, process optimization, or workforce planning. Candidates should have experience with forecasting models and tools such as Python and AWS SageMaker, strong SQL and visualization skills, advanced forecasting and capacity-planning expertise, and demonstrated leadership, communication, and project-management abilities.

Skills

Forecasting
Workforce Planning
Capacity Planning
Data Analysis
Predictive Analysis
Statistical Analysis
Time Series Analysis
Python
AWS SageMaker
SQL
Tableau
Power BI
Stakeholder Management
Project Management
People Leadership
Erlang-C

Benefits

Wellness Programs
Career Development Opportunities
Networking Opportunities
Collaborative and Inclusive Culture
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Forecasting
Demand Planning
Capacity Planning
Staffing Models
Python
AWS SageMaker
SQL
Tableau
Power BI
Time Series Analysis
Statistical Forecasting
Simulation-Based Forecasting
Forecast Accuracy
Erlang-C
Queuing Theory
IEX
Genesys
Amazon Connect
Pega
Call Center
Contact Center
Business Process Outsourcing
Continuous Improvement
Stakeholder Management
Project Management
Predictive Analysis
Reliability Status Clearance

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