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Added 6 mins ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CV5-2000500L494 -- in the email subject line for your application to be considered.
Added 6 mins ago
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Sales Manager - SaaS (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
…market. This role combines hands-on sales leadership, team development, pipeline management, forecasting, and sales performance…
Added 6 mins ago
SG
Senior Automation Engineer
Socomec Group
Brampton, ON
- Full-time
…Storage Systems (ESS) R&D team. This role will focus on the development, integration, testing, and commissioning of advanced battery energy storage and microgrid control solutions for the…
Added 6 mins ago
SG
Software/Firmware Development Engineer
Socomec Group
Brampton, ON
- Full-time
Web application development using HTML5 and JavaScript preferably with Vue.js framework.
Added 6 mins ago
SG
Electrical Engineer
Socomec Group
Brampton, ON
- Full-time
…Configure-to-Order (CTO) activities through electrical design development in E-Plan, technical documentation, testing, troubleshooting, and cross-functional collaboration to ensure…
Added 6 mins ago
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Structural Section Manager
HDR
Toronto, ON
- Full-time
- Take responsibility for the daily operations of the Structural section, including staff development, project profitability, team morale, and quality control.
Added 6 mins ago
WU
Creative Arts Therapy Lecturer (Theory and Practice of Psychotherapy)
Whitecliffe University of Applied Sciences - Toronto
Toronto, ON
- Full-time
…learning experiences of students as well as have an impact on the development of this new…
Added 6 mins ago
CO
Project Manager - AI Building and Zoning Review
City of Niagara Falls
Niagara Falls, ON
- $54.58 to $68.22 CAD / hour
- Contract
…Intelligence (AI) solution to modernize the building and zoning application process. The role acts as a liaison between the system vendor and City staff during the procurement and end to…
Added 6 mins ago
R&
Controller
Robertson & Company Ltd.
Markham, ON
- Full-time
Provide leadership, coaching, mentoring, performance management, training, and development to build a high-performing accounting team.
Added 6 mins ago
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Senior Cloud Engineer
Paymentus
Richmond Hill, ON
- $100,000 to $140,000 CAD / year
- Full-time
…Cloud deployments. The Cloud Engineer works closely with the Development and QA teams to produce reliable and secure production infrastructures and operate multiple environments in the…
Added 7 mins ago
Technical Officer, E-beam
National Research Council Canada
Ottawa, ON
The position will focus on providing process support for semiconductor prototype development and pre-commercial production in a class 100 – 1000 clean room facility environment.
Added 7 mins ago
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Rail Operations Specialist
Metrolinx
Canada
- Full-time
Employee learning & development programs and reimbursement
Added 7 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
Participates in internal community of practice project management events and development opportunities.
Added 7 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Champion continuous improvement initiatives and participates in internal community of practice project management events and development opportunities.
Added 7 mins ago
Rehabilitation Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Ability to recognize and pursue self-development opportunities.
Added 7 mins ago
Team Lead, Disability Support Program (Multiple Opportunities/ Various Locations)
The Government of Nova Scotia
NS
Department: Opportunities and Social Development
Added 7 mins ago
Seasonal Retail Sales Associate, Galeries de la Capitale
Bell
Quebec, QC
Opportunity for career growth, development and promotions
Added 21 mins ago
Solution Architect III, Platform, FSI, Google Cloud
Google
Toronto, ON
Experience with cloud development, on-premise development, virtualization, or containerization platforms.
Added 21 mins ago
HO
Full-Stack Developer (Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
Full-Stack Developers contribute to the design, development, integration, and maintenance of modern digital products and services. Working alongside experienced developers and…
Added 21 mins ago
HO
Intermediate Full-Stack Developer (Intermediate Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
Experience designing and implementing application features across front-end and back-end technologies;
Added 21 mins ago
HO
Senior Full-Stack Developer (Senior Digital Product Developer)
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
Senior Full-Stack Developers are responsible for the design, development, integration, and continuous improvement of modern digital products and services. Working as full-stack developers,…
Added 37 mins ago
ML
AI Engineer
MACHINE LEARNING TECHNOLOGIES LLC
Toronto, ON
- Full-time
Hands-on web application development experience using Next.js, React, and TypeScript/JavaScript.
Added 37 mins ago
NH
Registered Technologist, Nuclear Medicine
Niagara Health
St. Catharines, ON
- Part-time
…MRT (N) is to provide safe and competent exams through the application of imaging knowledge, the technical aspects of professional practice and the demonstration of compassion,…
Added 37 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…Additionally, you will have the chance to support technician development during diagnosis and…
Added 37 mins ago
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Senior Commercial Account Executive
Jobgether
Canada
- Full-time
In this role, you will lead strategic prospecting, account development, and complex solution selling across an assigned commercial territory. Your main responsibilities will include:

Sunlife Québec

Team Lead, Billing & Payment Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required Qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership And Professional Skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred Qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional Requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

Lead and develop a team of approximately five employees, monitoring service levels, quality, workload, and operational performance to meet business objectives. Build stakeholder relationships, support planning and budgeting, resolve service issues, and promote an accountable, inclusive culture and continuous improvement.

Requirements

Candidates need experience leading, coaching, and developing employees, along with the ability to analyze operational metrics and manage competing priorities. Strong communication, stakeholder management, decision-making, change leadership, and continuous improvement skills are required; operations or production leadership, collections experience, Excel knowledge, and insurance industry knowledge are preferred.

Skills

Team Leadership
Coaching and Employee Development
Performance Management
Operational Metrics Analysis
KPI Analysis
Stakeholder Management
Communication
Change Leadership
Decision-Making
Problem-Solving
Conflict Resolution
Continuous Improvement
Process Improvement
Collections Management
Account Reconciliation
Microsoft Excel

Benefits

Flexible Benefits
Career Development Opportunities
Continuous Learning Programs
Coaching and Networking Opportunities
Flexible Work Arrangements
Sabbatical Program

Visa sponsorship

Not detected in the job text

Keywords

Billing
Payment Services
Team Leadership
Operational Effectiveness
Service Excellence
Performance Management
Employee Development
Service Levels
Quality Metrics
Workload Management
Stakeholder Management
Change Leadership
Business Transformation
Continuous Improvement
Process Improvement
Operational Planning
Budgeting
Collections Management
Account Reconciliation
Customer Outreach
Recovery Strategies
Microsoft Office
Microsoft Excel
Insurance
Individual Insurance
Group Retirement Services
Group Benefits
Reliability Status Security Clearance

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