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Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 10 mins ago
TO
Senior Advisor, WSIB & Return To Work
The Ottawa Hospital
Ottawa, ON
- Full-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…
Added 10 mins ago
MN
No Frills/Maxi - Food Sampling Brand Ambassador
Mosaic North America
Kirkland, QC
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Design and implement policies, procedures, systems, and controls to support strategic goals;
Added 10 mins ago
MN
No Frills/Maxi - Food Sampling Brand Ambassador
Mosaic North America
Montreal, QC · Pierrefonds, QC
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
MN
Reset Merchandiser
Mosaic North America
Thunder Bay, ON
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
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Software Engineer - Dedicated Inference
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Added 10 mins ago
MN
Reset Merchandiser
Mosaic North America
Cornwall, ON
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
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K
Seasonal Sales Associate (Toronto Eaton Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 10 mins ago
MN
Reset Merchandiser
Mosaic North America
Newmarket, ON
- Part-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
K
Seasonal Sales Associate (Conestoga Mall)
Knix
Waterloo, ON
- $18.95 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 10 mins ago
PL
Yard Administrator - Night Shift
Penske Logistics
Cambridge, ON
- Full-time
…the specific location required, complete a Penske employment application, submit to a reference verification (to include past employment and education) are…
Added 10 mins ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 10 mins ago
K
Seasonal Sales Associate (Sherway Gardens)
Knix
Toronto, ON · Etobicoke, ON
- $19.7 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 10 mins ago
MN
Future ABR - Alcohol Sampling Brand Ambassador
Mosaic North America
Vancouver, BC
- Internship
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
K
Seasonal Sales Associate (Robson)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
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Electrical Engineer
Actalent
Toronto, ON
- $52 to $72 CAD / hour
- Full-time
Apply engineering judgment to support project planning, design development, construction support, and commissioning activities.
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A
Electronics Engineer
Actalent
Oakville, ON
- $40 to $50 CAD / hour
- Contract
We are seeking a hands-on Electronics Engineer to support the testing, troubleshooting, and development of electronic hardware and devices. In this role, you will work closely with a…
Added 10 mins ago
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Part Time Bridal Sales
David's Bridal
Langley (District), BC · City of Langley, BC
- $16 to $25.8 CAD / hour
- Part-time
Maintain store-standards (clean, organized, promotional readiness) to support a flawless shopping experience. Reports any broken or damaged equipment to store management.
Added 10 mins ago
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System Administrator
Actalent
Vancouver, BC
- $85,000 to $125,000 CAD / year
- Full-time
Support Microsoft Intune, endpoint configuration, device compliance, application deployment, and security baselines.
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K
Seasonal Sales Associate (West 4th)
Knix
Vancouver, BC
- $19.7 CAD / hour
- Temporary
You treat feedback as a tool for success, proactively applying coaching to hit your targets and support the store’s success.
Added 10 mins ago
K
Sr. Brand Manager (KT by Knix)
Knix
Toronto, ON
- From $110,000 CAD / year
- Full-time
Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not jus
Added 10 mins ago
MN
Analytics and Insights Analyst (CPG)
Mosaic North America
Mississauga, ON
- Full-time
…information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human…
Added 10 mins ago
TO
Nurse Practitioner, Emergency Outreach Pilot
The Ottawa Hospital
Ottawa, ON
- Part-time
…challenges while continually engaging with the community to support our vision to provide each patient with the kind of care and compassion we would want for our loved…

Sunlife Québec

Team Lead, Billing & Payment Services

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required Qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership And Professional Skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred Qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional Requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply About employer

More about this job

Responsibilities

Lead and develop a team of approximately five employees, monitoring service levels, quality, workload, and operational performance to meet business objectives. Build stakeholder relationships, support planning and budgeting, resolve service issues, and promote an accountable, inclusive culture and continuous improvement.

Requirements

Candidates need experience leading, coaching, and developing employees, along with the ability to analyze operational metrics and manage competing priorities. Strong communication, stakeholder management, decision-making, change leadership, and continuous improvement skills are required; operations or production leadership, collections experience, Excel knowledge, and insurance industry knowledge are preferred.

Skills

Team Leadership
Coaching and Employee Development
Performance Management
Operational Metrics Analysis
KPI Analysis
Stakeholder Management
Communication
Change Leadership
Decision-Making
Problem-Solving
Conflict Resolution
Continuous Improvement
Process Improvement
Collections Management
Account Reconciliation
Microsoft Excel

Benefits

Flexible Benefits
Career Development Opportunities
Continuous Learning Programs
Coaching and Networking Opportunities
Flexible Work Arrangements
Sabbatical Program

Visa sponsorship

Not detected in the job text

Keywords

Billing
Payment Services
Team Leadership
Operational Effectiveness
Service Excellence
Performance Management
Employee Development
Service Levels
Quality Metrics
Workload Management
Stakeholder Management
Change Leadership
Business Transformation
Continuous Improvement
Process Improvement
Operational Planning
Budgeting
Collections Management
Account Reconciliation
Customer Outreach
Recovery Strategies
Microsoft Office
Microsoft Excel
Insurance
Individual Insurance
Group Retirement Services
Group Benefits
Reliability Status Security Clearance

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