Jobs in Canada

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Added 13 mins ago
SH
Nurse 3 - Crisis Stabilization Unit - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general direction of the CSU Clinical Team Leader, and in collaboration with the Crisis Unit Practitioner and Crisis Workers, the incumbent is responsible for providing…
Added 27 mins ago
MA
Institutional Investments Sales Leader
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 27 mins ago
GC
UX/UI Designer (Contract)
Game Companies
Montreal, QC
- Contract
Kabam is a world leader in developing entertaining, immersive, and highly social multiplayer games, bringing high-quality graphics, next-generation technology, and revolutionary gameplay to…
Added 27 mins ago
MA
Marsh Human Resources Manager
Marsh Agency
Toronto, ON
- Full-time
This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 27 mins ago
TU
Graduate Electronics Engineer
targetjobs UK
Wimborne, AB
- Full-time
Curtiss-Wright Wimborne, a Business Unit of Curtiss-Wright Nuclear, is a global engineering and design manufacturing leader with just over six decades of experience designing for heavily…
Added 43 mins ago
SJ
Clinical Manager, Transplant & Kidney Care Clinics
St. Joseph's Healthcare Hamilton
Hamilton, ON · Charlton Campus
- Full-time
…is responsible for the coordination, direction and program development of the Transplant and Nephrology Clinics as well as the human and fiscal resources. The CM collaborates with the…
Added 58 mins ago
BA
Associate, Investor Relations and FP&A
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 1 hour ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
Reporting to the EVP, Sales & Marketing, this leader will strengthen Husky's market position and industry influence, build an integrated commercial support function, and connect market…
Added 1 hour ago
MA
Defined Benefit - Pension Administrator
Marsh Agency
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
This senior leadership role is responsible for the overall direction and performance of the Employee & Individual Benefits business in Canada.
Added 1 hour ago
MA
Senior Relationship Manager - Group Benefits
Marsh Agency
Mississauga, ON
- Full-time
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With…
Added 1 hour ago
SH
Calibration Engineer Co-op
Siemens Healthineers
Ottawa, ON
- Full-time
The Equipment Engineering Group is responsible for equipment development, procurement, deployment, and support. This includes things such as software, calibration, documentation, design,…
Added 1 hour ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 2 hours ago
MA
Operations and Financial Coordinator
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
A
Gestionnaire De Projets Doutillage
Actalent
Laval, QC
- $40 to $60 CAD / hour
- Contract
Manages activities across the various phases of projects: feasibility study, project scope and business plan, acquisition, implementation, and start-up.
Added 2 hours ago
B
Associate, Investor Relations and FP&A
Brookfield
Toronto, ON
- Full-time
…and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through…
Added 2 hours ago
IN
Education and Professional Services Coordinator- Canada
Ivoclar NA
Mississauga, ON
- Full-time
Ivoclar is a global leader in innovative dental solutions, providing cutting edge products to dental professionals worldwide. Our commitment to quality, clinical excellence and education…
Added 2 hours ago
M
Senior Retirement Consultant
Mercer
Montreal, QC
- Other
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
TT
Program Director – MUST HAVE Advertising & Digital Delivery (CONTRACT)
Toronto Test Consultants
Toronto, ON
- Contract
MUST HAVE: Prior professional experience within the advertising industry is mandatory for this position
Added 2 hours ago
GC
Software Developer 1
Game Companies
Toronto, ON
- $73,900 to $109,360 CAD / year
- Full-time
At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over…
Added 3 hours ago
SC
Director – Station Infrastructure
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 3 hours ago
TL
Telephone Interviewer
The Logit Group, Inc.
ON · Ontario, Canada
- Part-time
Evening shifts from 5:00 PM – 10:00 PM (optional until 12:00 AM)
Added 3 hours ago
V
Senior Counsel, Legal
Vosker
Montreal, QC
- Full-time
VOSKER is a North American leader in remote area surveillance.
Added 3 hours ago
MA
Chief Growth Officer & Head of Industries
Marsh Agency
Toronto, ON
- Full-time
We are seeking a talented individual to join our Growth team, part of our Risk business at Marsh. This role will be based in Toronto. This is a hybrid role that has a requirement of working…

Sunlife Québec

Team Lead, Billing & Payment Services

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Are you a people-focused leader who thrives in a fast-paced operational environment? Join our Billing & Payment Services team and help drive service excellence, team development, and continuous improvement while supporting multiple Sun Life business areas.

Reporting to the Manager, Billing & Payment Services, you will lead a team of approximately five employees in a hybrid work environment. You will be responsible for coaching, performance management, operational effectiveness, and fostering a collaborative culture that enables the team to consistently achieve service, quality, and business objectives.

What will you do?

Lead, coach, and develop a team of approximately five employees to deliver high-quality service and achieve operational objectives.
Monitor team performance, service levels, quality metrics, and workload volumes, taking timely action to address challenges and support business goals.
Build strong partnerships with internal stakeholders and external clients to understand their needs, resolve issues, and enhance service delivery.
Champion a positive, accountable, and inclusive team culture that encourages collaboration, learning, innovation, and continuous improvement.
Support operational planning, process improvement initiatives, budgeting activities, and day-to-day production needs as required.

What do you need to succeed?

Required Qualifications

Experience leading, coaching, and developing employees in a team-based environment.
Ability to analyze operational metrics, key performance indicators, and service results to support decision-making and business outcomes.
Strong relationship-building, communication, and stakeholder management skills.
Demonstrated ability to manage multiple priorities and adapt to changing business needs.
Experience fostering employee engagement, accountability, and a high-performance culture.

Leadership And Professional Skills

Change leadership and the ability to support teams through business transformation.
Performance management, coaching, and employee development experience.
Strong decision-making and problem-solving skills using data and business insights.
Conflict resolution and collaboration skills that support positive outcomes.
Continuous improvement mindset with the ability to identify and implement process enhancements.

Preferred Qualifications

Experience leading a team in a production or operations environment.
Demonstrated experience in collections management, including account reconciliation, customer outreach, and recovery strategies.
Strong knowledge of Microsoft Office, specifically Excel.
Knowledge of the insurance industry, including Individual Insurance, Group Retirement Services, or Group Benefits.

Additional Requirements

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date.

What's in it for you?

Flexible benefits from your first day to support you and your family.
Opportunities to grow your career through continuous learning, coaching, networking, and development programs.
The flexibility to balance your professional and personal priorities.
Access to Sun Life's Sabbatical Program, offering up to six weeks away from work every five years.
Be part of a purpose-driven organization committed to helping Clients achieve lifetime financial security and live healthier lives.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Office Administration

Posting End Date:

08/11/2026

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and develop a team of approximately five employees, monitoring service levels, quality, workload, and operational performance to meet business objectives. Build stakeholder relationships, support planning and budgeting, resolve service issues, and promote an accountable, inclusive culture and continuous improvement.

Requirements

Candidates need experience leading, coaching, and developing employees, along with the ability to analyze operational metrics and manage competing priorities. Strong communication, stakeholder management, decision-making, change leadership, and continuous improvement skills are required; operations or production leadership, collections experience, Excel knowledge, and insurance industry knowledge are preferred.

Skills

Team Leadership
Coaching and Employee Development
Performance Management
Operational Metrics Analysis
KPI Analysis
Stakeholder Management
Communication
Change Leadership
Decision-Making
Problem-Solving
Conflict Resolution
Continuous Improvement
Process Improvement
Collections Management
Account Reconciliation
Microsoft Excel

Benefits

Flexible Benefits
Career Development Opportunities
Continuous Learning Programs
Coaching and Networking Opportunities
Flexible Work Arrangements
Sabbatical Program

Visa sponsorship

Not detected in the job text

Keywords

Billing
Payment Services
Team Leadership
Operational Effectiveness
Service Excellence
Performance Management
Employee Development
Service Levels
Quality Metrics
Workload Management
Stakeholder Management
Change Leadership
Business Transformation
Continuous Improvement
Process Improvement
Operational Planning
Budgeting
Collections Management
Account Reconciliation
Customer Outreach
Recovery Strategies
Microsoft Office
Microsoft Excel
Insurance
Individual Insurance
Group Retirement Services
Group Benefits
Reliability Status Security Clearance

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Work requirements

Jobs in Canada