Application Administrator, HIS - Project REACH - Temporary Full-Time 2025-14684 (REVISED)

Classification: Temporary Full-Time (minimum 24 months)

Position Summary

Sunnybrook Health Sciences Centre is undertaking Project REACH, a multi-year initiative to implement Oracle Health’s Hospital Information System (HIS).

We are seeking an Application Administrator to support the integration, configuration, and ongoing lifecycle management of third-party and ancillary applications within the Oracle Health ecosystem.

This role bridges technical and operational domains - ensuring that external and internal applications are properly configured, maintained, secured, and integrated to sustain hospital operations throughout and after go-live.

Key Responsibilities

• Application Lifecycle Management

• Install, configure, and maintain assigned enterprise and departmental applications.
• Manage system upgrades, patches, and version control in coordination with Oracle and third-party vendors.
• Monitor application performance, uptime, and data integrity; proactively tune system parameters.
• Participate in system health assessments and ensure readiness for post-implementation sustainment.

• Technical Support & Troubleshooting

• Provide Tier 3 support for complex application issues and escalations from operational teams.
• Coordinate with Oracle Health, internal IT, and vendor support for issue resolution.
• Participate in system testing, validation, and production cutover activities.

• Configuration & Integration

• Configure application workflows, rules, and settings to meet business and clinical needs.
• Support the integration of third-party applications (e.g., Meditech, diagnostic systems, research databases) into the Oracle Health HIS.
• Collaborate with Integration, Data & BI teams to ensure stable and compliant data exchange (HL7, FHIR, API).

• Documentation & Compliance

• Maintain accurate technical documentation, configuration guides, and escalation procedures.
• Ensure all applications comply with PHIPA, privacy, and cybersecurity standards.
• Participate in change control and release management processes.

• User & Access Management

• Manage user roles, privileges, and access levels within assigned applications.
• Oversee test and sandbox environments to support safe configuration and validation.

• Collaboration & Stakeholder Engagement

• Partner with business owners, clinical teams, and project managers to align technical solutions with operational needs.
• Participate in cross-functional teams to implement, test, and stabilize integrated workflows.
• Support end-user training, onboarding, and documentation of key workflows.

Qualifications & Experience

• Degree or diploma in Health Informatics, Computer Science, Information Systems, or related field.
• 3–5 years’ experience managing enterprise or clinical applications in a healthcare or regulated environment.
• Demonstrated knowledge of application administration, integration, and configuration best practices.
• Familiarity with Cerner/Oracle Health, Meditech, or other HIS/EHR systems preferred.
• Experience with HL7, FHIR, APIs, and middleware/integration engines (e.g., Cloverleaf, Rhapsody).
• Strong analytical, troubleshooting, and communication skills; able to work in fast-paced, clinical settings.