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Sunnybrook

Ambulance Communications Officer I - Wallaceburg CACC - Casual - 2026-18626 (2026-18626)

Toronto, ON, Canada

Other

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Receive and process emergency and non-emergency 9-1-1 medical calls while providing critical pre-arrival instructions to callers. Allocate resources and document incident details using complex computer-aided dispatch software.

Requirements

Requires a high school diploma, minimum age of 18, and current Standard First Aid and CPR certification. Candidates must successfully complete ACO Provincial Certification and Restricted Radio Operator Certification.

Experience

0 to 2 years

Education

high school
professional certificate

Working hours

40 hours per week

Job type

Other

Work arrangement

On-site

Skills

Emergency Dispatch
9-1-1 Call Handling
CPR
First Aid
Computer-Aided Dispatch (CAD)
Multi-tasking
Crisis Management
Critical Thinking
Problem Solving
Data Entry
Keyboarding
Verbal Communication
Written Communication
Prioritization
Professional Judgement

Visa sponsorship

Not detected in the job text

Keywords

9-1-1
Ambulance Communications
CACC
CAD Software
CPR
First Aid
EpiPen Administration
Choking Intervention
ACO Provincial Certification
Restricted Radio Operator Certification
Emergency Medical Services
EMS
Dispatching
Healthcare
Public Safety

Original job description

Summary Of Duties

Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services
Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking intervention
Determine call location, document caller information, and establish incident details
Allocate resources according to operating policies and procedures
Operate complex computer-aided dispatch (CAD) telecommunications software

Qualifications/Skills

Minimum 18 years of age
Completion of Secondary School is required
Basic computer skills, including technical competency in keyboarding and data entry
Explicit and tactful written and verbal communication
Strong multi-tasking, organizational and prioritization skills
Ability to maintain control under pressure and work at a fast pace in an unpredictable environment
Demonstrate problem-solving and critical thinking
Make sound, independent decisions using professional judgement in accordance with local operating procedures and policy criteria
Exercise discretion during emergency/difficult/stressful situations
Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

Requirements

Current Standard First Aid and CPR Certification
It is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by management
Successful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification

Apply by Oct 2, 2026

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Details last changed Sep 16, 2026. About these details

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