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Patient Services Partner - D4ICU - Regular Full-Time 2026-18866 (2026-18866)

  • Toronto, ON, Canada

Full-time

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Job details

Job type
Full-time
Posting language
English
Posted

Original job description

Working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of support services to the team and patients. S/He participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. The Patient Services Partner working in the D4ICU will be required to assist with patient care and the decontamination of patient care areas and equipment.

Qualifications/Skills

  • PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required
  • Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
  • Infection Prevention and Control Certificate required
  • Ability to read and write English
  • Two (2) years of related health care experience
  • Previous D4ICU experience an asset
  • Recent PSP experience required, critical care setting preferred
  • Must be accustomed to high patient acuity
  • Excellent communication and interpersonal skills
  • Proven ability to work under pressure and to handle various tasks within a limited time frame
  • Flexibility and willingness to take direction
  • Must have attended WHMIS training
  • Must be prepared and able to use all personal protective equipment
  • Liaises with patients and visitors on a regular basis demonstrating excellent customer service
More about this job

Responsibilities

Support the professional team and patients by providing a variety of services and contributing to a positive hospital experience for patients, visitors, and staff. In the D4ICU, assist with patient care and decontaminate patient care areas and equipment.

Requirements

Requires a PSW certificate or completion of the Sunnybrook PSP course, at least Grade 11 education, an Infection Prevention and Control Certificate, and two years of related healthcare experience. Recent PSP experience, English literacy, WHMIS training, ability to use personal protective equipment, and strong communication and customer service skills are required; critical care and D4ICU experience are preferred or considered assets.

Skills

  • Patient Care
  • Infection Prevention and Control
  • Decontamination
  • Communication
  • Interpersonal Skills
  • Customer Service
  • Working Under Pressure
  • Time Management
  • Flexibility
  • Following Direction
  • Personal Protective Equipment
  • WHMIS

Visa sponsorship

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Categories

  • Healthcare
  • Customer Service & Support

Keywords

  • Patient Services Partner
  • Patient Care
  • D4ICU
  • Critical Care
  • PSW Certificate
  • Sunnybrook PSP Course
  • Grade 11
  • Infection Prevention and Control Certificate
  • Healthcare Experience
  • Patient Acuity
  • Decontamination
  • Patient Care Areas
  • Medical Equipment
  • WHMIS Training
  • Personal Protective Equipment
  • English Literacy
  • Communication
  • Interpersonal Skills
  • Customer Service
  • Time Management
  • Working Under Pressure
  • Hospital Care

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