Workforce Optimization Coordinator - Project SHIFT - Temporary Full-Time - 2026-18684 (2026-18684)
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
- Summary of Duties
- Supports with the development of UKG Pro WFM training plans and strategies.
- Facilitates the dissemination of this content via multiple different pathways, including: live seminars, virtual presentations, drop-ins, roadshows, and on-site kiosks or stations.
- Provides users with ongoing assistance to address any system queries and/or scheduling procedures.
- Effectively delivers information to employees at every level of the organization with respect and clarity.
- Maintains and updates all training documentation to reflect the most recent software releases or upgrades.
- Reinforces scheduling best practices with confidence and consistency, especially in high-pressure situations.
- Preserves the data integrity of UKG Pro WFM scheduling and timekeeping system.
- Works in a team environment and collaborates with multiple stakeholders to ensure alignment between software training and operational goals.
- Contributes to departmental projects as required, assisting with preparation, implementation, and stabilization.
- Experience with transitioning from one software system to another considered an asset.
- Experience working with Kronos Workforce ESP considered an asset.
- Experience with HR processes, workforce planning, and/or clinical operations considered an asset.
- Experience working with UKG Pro WFM is strongly preferred.
- Proficient with Microsoft Office 365, Zoom, and Learning Management Systems (LMS).
- Ability to think independently and demonstrate good problem-solving skills.
- Excellent organizational skills; must be able to handle multiple priorities simultaneously in a fast-paced environment.
- Excellent verbal and written communication skills.
- One year of experience in software training or education is required.
- Minimum two years’ experience working in healthcare; additional experience in scheduling strongly preferred.
- College Diploma in a health-related field or equivalent required.
More about this job
Responsibilities
Develop and deliver UKG Pro WFM training through seminars, virtual presentations, drop-ins, roadshows, and on-site stations, while providing ongoing user support and maintaining current training materials. Reinforce scheduling best practices, protect scheduling and timekeeping data integrity, and collaborate with stakeholders on departmental project implementation and stabilization.
Requirements
Requires a college diploma in a health-related field or equivalent, at least one year of software training or education experience, and at least two years of healthcare experience; scheduling experience is strongly preferred. UKG Pro WFM experience is strongly preferred, with proficiency in Microsoft Office 365, Zoom, and learning management systems, plus strong communication, organization, and problem-solving skills.
Skills
- UKG Pro WFM Training
- Training Plan Development
- Software Training
- Scheduling Procedures
- Workforce Scheduling
- Timekeeping System Data Integrity
- Training Documentation
- Stakeholder Collaboration
- Problem-Solving
- Organizational Skills
- Verbal Communication
- Written Communication
- Microsoft Office 365
- Zoom
- Learning Management Systems
- Healthcare Operations
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Education
- Human Resources
- Administrative
- Technology
Keywords
- UKG Pro WFM
- Kronos Workforce ESP
- Workforce Management
- Workforce Scheduling
- Timekeeping
- Software Training
- Training Plans
- Training Strategies
- Live Seminars
- Virtual Presentations
- Roadshows
- Training Documentation
- Software Releases
- System Upgrades
- Data Integrity
- Healthcare
- Clinical Operations
- Workforce Planning
- Human Resources Processes
- Microsoft Office 365
- Zoom
- Learning Management Systems
- Scheduling Best Practices
- Project Implementation
- Project Stabilization