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Added 3 hours ago
AU
Représentant Livreur / Route Sales Representative
Alsco Uniforms
Montreal, QC
- Full-time
Le représentant commercial sur la route répond aux besoins de nos clients grâce à la vente d’articles connexes et de ventes croisées, et offre un service à la clientèle supérieur en gérant…
Added 15 hours ago
S
Customer Success Representative
SUNPAN
Toronto, ON · Scarborough, ON
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 16 hours ago
A
Dermatology, Therapeutic Specialist - Atlantic
AbbVie
Halifax, NS
- Full-time
…valued? AbbVie Canada is looking to connect with a Specialty Representative to join our commercial sales team. This role will cover the Atlantic…
Added 16 hours ago
AE
Field Sales Representative
Arrow Electronics
AB
- Full-time
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics…
Added 17 hours ago
3S
Outside Sales Representative - Construction Sales
3 Step Recruitment Inc.
North Huron, ON
- Full-time
Due to continued growth, they are seeking an Outside Sales Representative to support and expand their presence within the commercial construction market while continuing to develop sales…
Added 17 hours ago
P
Sales and Operations Management Trainee
Penske
Concord, ON
- Full-time
- Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
Added 17 hours ago
P
Sales and Operations Management Trainee
Penske
Mississauga, ON
- Full-time
- Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
Added 18 hours ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 18 hours ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 18 hours ago
AA
Architectural Sales Representative, Vancouver, Canada base
ARDEX Americas
Vancouver, BC
- Full-time
Commercial Architectural Sales Representative - Western Canada (Vancouver/Alberta)
Added 20 hours ago
S
Customer Success Representative
Sunpan
Toronto, ON · Scarborough, Ontario
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 21 hours ago
IN
Sales Representative Residential Division - North Quebec
IKO North America
Quebec, QC · Home Office - Quebec
- Full-time
…roofing, waterproofing and insulation for the residential and commercial markets. IKO continues to strive to be the most technologically advanced roofing manufacturer in North…
Added 21 hours ago
Spécialiste des ventes industrielles
Mettler Toledo
Quebec, QC
METTLER TOLEDO cherche à embaucher un représentant commercial bilingue pour couvrir la province de Québec. Dans le cadre de ce poste, vous soutiendrez et vendrez notre portefeuille de…
Added 22 hours ago
HP
Sales Intern (6 month contract) (Toronto Hybrid)
HarperCollins Publishers
Toronto, ON
- Other
Reporting to the Sales Representative, the Sales Intern will be a key member of the HarperCollins Canada Sales team. Our team is responsible for the sales, distribution and promotion of all…
Added 23 hours ago
CF
Floor Covering Sales Person
Crestview Floors
Calgary, AB
- Full-time
We are looking to add to our team a sales and builder account representative, preference given to those with experience in the floor covering industry. Position carries a salary plus…
Added 23 hours ago
GC
Salesperson
Gloves cart limited
Milton, ON
- Part-time
Part-Time Field Sales Representative – B2B Sales
Added 1 day ago
W
Warehouse clerk
Wajax
Wabush, NL
- Full-time
Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.
Added 1 day ago
IF
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
- Full-time
Added 1 day ago
MC
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
- Other
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
(*) Bilingual Farm Underwriting Specialist, Commercial Mid-Market
Wawanesa Insurance
Toronto, ON · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Dartmouth, NS · North York - Toronto, ON (Hybr, ON
…acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth…
Added 1 day ago
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
IT
Product Support Representative - Parts
Inland Truck & Equipment
Estevan, SK
- Full-time
The Product Support Representative (Outside Parts Salesperson – Truck Parts Sales) is a sales leader in heavy truck parts sales and will be responsible for selling heavy truck parts and…
Added 1 day ago
SS
Business Development Representative
Summit Search Group
Calgary, AB
- Full-time
…manufacturing industries, and is seeking a Business Development Representative in Calgary,…
Added 1 day ago
K
Senior Business Development Representative
Katana
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
Visibility. You'll have a direct line to Commercial Leadership. You're measured on qualified opportunities, not activity, so your impact is seen and attributed.
Added 1 day ago
O
Team Lead Commercial Accounts Representative - Operations
OPENLANE
Brampton, ON
- Full-time
Reporting to the National Commercial Accounts Manager, this role will collaborate with Commercial Account Reps, internal operations, sales representatives, and external commercial clients…

Sunpan

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, M1V 4Z5, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About the Role:

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You:

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer:

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

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More about this job

Responsibilities

The Customer Success Representative manages customer accounts, processes orders, and ensures accurate delivery throughout the customer lifecycle. They also handle inquiries, resolve concerns, and coordinate with internal teams to maintain a seamless service experience.

Requirements

Candidates must have at least 3 years of experience in customer or client service roles and proficiency in MS Office applications. Experience with order management processes and SAP is considered an asset for this position.

Skills

Customer service
Order management
Account management
Communication
Interpersonal skills
Organization
Detail-oriented
Problem-solving
MS Office
SAP
Conflict resolution
Time management
Proactive planning
Teamwork

Benefits

Paid time off
RRSP matching
Health spending account
Extended health care
Dental coverage
Vision coverage
Paramedical coverage
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Order Management
Account Management
Furniture Industry
SAP
MS Office
Client Service
Logistics
Order Processing
Customer Lifecycle
Conflict Resolution
Communication
Detail-oriented
Team Collaboration
Trade-only
Inventory Tracking
Payment Collection
Warehouse Coordination

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