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Added 7 mins ago
V
Nurse A - Registered Nurse General Duty Nurse
VitalHires
SK
- Full-time
> We are committed to building a representative, diverse, inclusive, and > culturally responsive workforce.
Added 7 mins ago
V
Social Worker Degree
VitalHires
Saskatoon, SK
- Part-time
> We are committed to building a representative, diverse, inclusive, and > culturally responsive workforce.
Added 2 hours ago
JH
Part-Time Support Worker
John Howard Society of Ottawa
Ottawa, ON
- $23.97 to $27.04 CAD / hour
- Part-time
…social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service…
Added 2 hours ago
M
Winter Co-op 2027 – Automation Engineer (12 months)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 3 hours ago
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Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
- Full-time
Added 4 hours ago
S
Customer Success Representative
SUNPAN
Toronto, ON · Scarborough, ON
- Full-time
The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer…
Added 4 hours ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
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- Full-time
The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
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Client Care Representative - Auto Insurance Trainee
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Customer Service Representative, Winnipeg
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Winnipeg, MB
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Guest Service Representative (Full Time)
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The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
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Customer Service Representative (Full Time)
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Edmonton, AB
- Full-time
The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Added 5 hours ago
MI
Human Resources Coordinator
Municipal Insurance Association of British Columbia
Vancouver, BC
- Full-time
…organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British…
Added 5 hours ago
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Drug Prior Authorization Case Manager
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the…
Added 5 hours ago
M
Data & Reporting Analyst
Manulife
Toronto, ON
- Full-time
Added 5 hours ago
Senior Manager, Atlantic Canada
Tim Hortons Foundation Camps
Tatamagouche, NS
Serve as the primary regional representative at Tim Hortons events, local fundraisers, and giving campaigns (e.g., Holiday Smile Cookie, Camp Day).
Added 6 hours ago
TM
Shunt Truck Driver / Route Planner
thyssenkrupp Materials NA
Concord, ON
- Full-time
Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.
Added 6 hours ago
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Sales and Operations Management Trainee
Penske
Concord, ON
- Full-time
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable…
Added 6 hours ago
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Sales and Operations Management Trainee
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Mississauga, ON
- Full-time
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable…
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HI
Client Care Representative - Personal Lines
HUB International
Chilliwack, BC
- Full-time
Added 6 hours ago
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Anthropologie Assistant Department Manager
Anthropologie
Calgary, AB
- $21.75 CAD / hour
- Full-time
Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
Added 7 hours ago
HU
Assistant Professor
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London, ON
- $95,120 to $118,632 CAD / year
- Full-time
Research dossier, including up to three recent research publications that are representative of the applicant’s research expertise.
Added 7 hours ago
RV
Cook
Renfrew Victoria Hospital
Renfrew, ON
- Part-time
…background, culture, skills, perspectives, and experiences that are representative of our current and evolving population. We are passionate about fostering a workplace where all people…
Added 7 hours ago
JH
Reintegrative Housing Worker
John Howard Society of Ottawa
Ottawa, ON
- $46,604.27 to $54,554.36 CAD / year
- Full-time
…social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service…
Added 7 hours ago
M
Transitions Associate
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Burlington, ON · Toronto, ON
- Full-time
Added 7 hours ago
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Bilingual Inforce Policy Specialist
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Halifax, NS · Montreal, QC
- Full-time

Sunpan

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, M1V 4Z5, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About the Role:

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You:

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer:

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

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More about this job

Responsibilities

The Customer Success Representative manages customer accounts, processes orders, and ensures accurate delivery throughout the customer lifecycle. They also handle inquiries, resolve concerns, and coordinate with internal teams to maintain a seamless service experience.

Requirements

Candidates must have at least 3 years of experience in customer or client service roles and proficiency in MS Office applications. Experience with order management processes and SAP is considered an asset for this position.

Skills

Customer service
Order management
Account management
Communication
Interpersonal skills
Organization
Detail-oriented
Problem-solving
MS Office
SAP
Conflict resolution
Time management
Proactive planning
Teamwork

Benefits

Paid time off
RRSP matching
Health spending account
Extended health care
Dental coverage
Vision coverage
Paramedical coverage
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Order Management
Account Management
Furniture Industry
SAP
MS Office
Client Service
Logistics
Order Processing
Customer Lifecycle
Conflict Resolution
Communication
Detail-oriented
Team Collaboration
Trade-only
Inventory Tracking
Payment Collection
Warehouse Coordination

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