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Added 8 mins ago
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Sr NetIQ Engineer (NetIQ OpenText)
CIBC
Toronto, ON · ON
- Full-time
Production support - Provide hands-on support for production NetIQ Open Text Identity Manager (IDM) services by investigating incidents, troubleshooting operational issues, and prioritizing…
Added 8 mins ago
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Mortgage Specialist
BMO
Pointe-Claire, QC · Vaudreuil-Dorion, QC
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
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Mortgage Specialist
BMO
Richmond Hill, ON
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 8 mins ago
General Duty Nuclear Med Technologist
Winnipeg Regional Health Authority
Winnipeg, MB
…Medicine Technologist under the direction of the Nuclear Medicine Manager, performs the operational activities pertaining to the Nuclear Medicine imaging services to ensure delivery of a…
Added 8 mins ago
Health Care Aide - Home Care Program - St. Vital Team
Winnipeg Regional Health Authority
Winnipeg, MB
May vary depending on the service delivery area.
Added 8 mins ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 37 mins ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
…management coaching, policy guidance, and learning and development delivery. The role works in close partnership with the Director and Manager Human Resources and Organizational…
Added 37 mins ago
Global Supply Chain Manager
Intertape Polymer Group (IPG)
Truro, NS
Analyze network optimization opportunities for cost, inventory, and service delivery.
Added 37 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Toronto, ON · Scarborough, ON
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 37 mins ago
Full- Time Supervisor
JD Sports / Livestock / Size?
Laval, QC
…global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and…
Added 1 hour ago
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PROJECT MANAGER
Design Electronics
Niagara Falls, ON
- Full-time
…personal capabilities. This is to ensure that each successful delivery is improved upon.This role will be key in maintaining the efficiency of the project lifecycle post sales to hand off…
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Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Works closely with Investment Advisors in the development and delivery of HNW management solutions.
Added 1 hour ago
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Senior Counsel, Treasury and Payments Solutions
BMO
Toronto, ON · FCP
- Full-time
Provides and manages the delivery of legal and regulatory advice on products, initiatives, strategies, policies and developments for and on behalf of BMO Financial Group. Provides legal…
Added 1 hour ago
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Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Act as a relationship manager with Branch Supervision and Investment Advisors/Portfolio Managers in coaching on various suitability related and oversight matters.
Added 1 hour ago
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Regional Sales Manager, BMO InvestorLine
BMO
Montreal, QC · HO
- Full-time
Under the direction of the National Sales Manager, the Regional Sales Manager role is responsible for providing strategic leadership of the growth of BMO’s Digital Wealth Business.
Added 1 hour ago
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Member Service Representative - Notre Dame De Lourdes Branch
Assiniboine Credit Union
Notre-Dame-de-Lourdes, MB
- Full-time
Reporting to the Assistant Branch Manager, the Member Service Representative (MSR) plays a key role in delivering consistent and compelling member experience at ACU. The Member Service…
Added 1 hour ago
GC
Duty Supervisors - Paramedic Services (Permanent, Part-time)
Grey County
Owen Sound, ON
- Part-time
The Director of Paramedic Services, Operations Manager, Quality Assurance and Community Programs Manager, Wellness and Support Manager , other County Employees, Agencies, Management and…
Added 2 hours ago
AM
Quality and Innovations Empowerment Facilitator
Arc Mercer
Barrie, ON
- Full-time
…Innovations Empowerment Facilitator. This position will support the delivery of high-quality, person-directed services through collaboration, data collection, quality monitoring, compliance…
Added 2 hours ago
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Store Manager
Red Apple Stores ULC
Invermere, BC
- Full-time
…small towns. Our stores are known for providing super-friendly service, creating a welcoming environment for shoppers, and treating customers with dignity and…
Added 2 hours ago
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Property Manager - Saskatoon
Zen Residential Ltd.
Edmonton, AB
- Full-time
Oversee vendor relationships, contract negotiations, and service delivery to maintain quality standards and cost efficiency
Added 2 hours ago
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Manufacturing Line Manager – Assembly Lines
Pratt & Whitney
Halifax, NS
- Full-time
Reporting to the General Manager, the Manufacturing Line Manager will manage one of three product lines manufactured at the Halifax facility. They will be responsible for a production team…
Added 2 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 2 hours ago
FH
Senior Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $55.25 to $79.42 CAD / hour
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 2 hours ago
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Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
…et initiatives, ainsi qu'à l'assurance d'un haut niveau de service et d'excellence opérationnelle. Le candidat retenu contribuera à la gestion des risques, à la conformité et à…
Added 2 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Sunpan

Customer Success Representative

Toronto, ON, Canada
Scarborough, ON, M1V 4Z5, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum of 3 years of experience in customer or client service roles.
Posting language: English
Posted: Oct 2, 2026

Original job description

SUNPAN is a fast-growing global furniture brand that specializes in the design of high quality, trend-forward furnishings for commercial and residential spaces. We collaborate with established designers and suppliers from around the globe to source the finest materials and inspired styles. As a trade-only company, we are a trusted source for interior designers seeking timeless pieces that elevate any space. Our curated assortment spans across dining and bar to living, bedroom, outdoor, and accents.

Proudly certified as a Great Place to Work for five consecutive years, SUNPAN fosters a creative and supportive environment. We welcome talented individuals to explore rewarding career opportunities across our diverse teams.

Job Summary

The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service throughout the entire customer lifecycle. This role involves handling inquiries through phone, email, and other communication channels, ensuring customer needs are met with professionalism, efficiency, and care. The CSR will play a key role in maintaining account accuracy, troubleshooting issues, and coordinating with internal teams to uphold a seamless customer experience.

About the Role:

Maintain and manage customer accounts within assigned territories.
Respond promptly and professionally to incoming calls, emails, and customer inquiries.
Process and enter orders accurately and efficiently.
Monitor the full order lifecycle to ensure customer requirements and delivery timelines are met.
Track orders from entry through delivery, proactively identifying and resolving delays by coordinating with warehouse
Follow up on outstanding items, including backordered products and pending order updates.
Handle customer payment collection via credit cards, wire transfers, and cheques.
Resolve customer concerns and conflicts with patience, empathy, and professionalism.
Research and review account information to ensure accuracy and completeness.
Collaborate and communicate effectively with cross-functional teams as needed.
Perform additional duties and responsibilities as assigned by the Customer Service Manager or management.

Let's Talk About You:

Minimum of 3 years of experience in customer or client service roles.
Experience with order management processes is preferred.
Proficient in MS Office applications.
Strong verbal and written communication skills.
Excellent interpersonal skills with the ability to build positive customer relationships.
Highly organized with a demonstrated ability to manage multiple tasks simultaneously.
Efficient, detail-oriented, and proactive in planning and executing work.
Service-driven with exceptional attention to detail.
Comfortable working in a fast-paced environment.
Experience with SAP is considered an asset.
Energetic, upbeat, and a collaborative team player with a solution-oriented mindset.

Compensation: $52,000 - $55,000 Base salary + Monthly Sales Bonus subject to the terms of the monthly bonus plan. The total compensation range of this position could be between $60,000 - $70,000

Benefits We Offer:

Generous Paid Time Off– Vacation, personal days, sick days, and even your birthday off!
RRSP Matching– Helping you plan for a secure future.
Health Spending Account– Extra flexibility for your health and wellness needs.
Comprehensive Extended Health Care– Includes medical, dental, vision, and paramedical coverage.
Exclusive Employee Discounts– Save on products you love.
On-Site Parking– Convenient access (if applicable).
A Certified Great Place to Work– Proudly recognized for 4 years in a row!
Team Building & Social Events– Because we believe in growing together.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.

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More about this job

Responsibilities

The Customer Success Representative manages customer accounts, processes orders, and ensures accurate delivery throughout the customer lifecycle. They also handle inquiries, resolve concerns, and coordinate with internal teams to maintain a seamless service experience.

Requirements

Candidates must have at least 3 years of experience in customer or client service roles and proficiency in MS Office applications. Experience with order management processes and SAP is considered an asset for this position.

Skills

Customer service
Order management
Account management
Communication
Interpersonal skills
Organization
Detail-oriented
Problem-solving
MS Office
SAP
Conflict resolution
Time management
Proactive planning
Teamwork

Benefits

Paid time off
RRSP matching
Health spending account
Extended health care
Dental coverage
Vision coverage
Paramedical coverage
Employee discounts
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Order Management
Account Management
Furniture Industry
SAP
MS Office
Client Service
Logistics
Order Processing
Customer Lifecycle
Conflict Resolution
Communication
Detail-oriented
Team Collaboration
Trade-only
Inventory Tracking
Payment Collection
Warehouse Coordination

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